Goody

Goody

by Goodycard

Who Uses Goody?

Hospitality, Pharmacies, Retail, Beauty & Salon.

What Is Goody?

Many businesses still struggle to define who their customers are. Without that knowledge, businesses rely on expensive third-party programmes or research to dictate their strategy. Goody solves that, at a fraction of the cost compared to traditional CRM or coalition loyalty programs. We do this, by providing retailers with simple, integrated tools to create their own loyalty and engagement program. These tools are automated and provide retailers with a consolidated view of their customer base.

Goody Details

Goodycard

http://www.goodycard.co.nz

Founded 2014

Goody Cost Overview

Goody does not have a free version but does offer a free trial. Goody paid version starts at USD 70.00/month.

Starting Price

USD 70.00/month

Pricing Details

Starting from just $70 per month, billed annually

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Goody Features

Customer Loyalty Software
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Goody Reviews

Showing 5 of 72 reviews

Overall
4.4/5
Ease of Use
4.4/5
Customer Service
4.4/5
Features
4.2/5
Value for Money
4.3/5
Che C.
Sales And Marketing Specialist
Retail, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/10/2018

"A Simple, flexible CRM system for Point of Sale"

Comments: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Pros: We liked that our loyalty scheme was able to go fully digital.

Cons: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

  • Reviewer Source 
  • Reviewed on 10/10/2018
Shannay H.
Office Manager
Food Production, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 09/05/2018

"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."

Comments: Hopefully more customers passing through the store

Pros: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Cons: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Vendor Response

by Goodycard on 15/05/2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

  • Reviewer Source 
  • Reviewed on 09/05/2018
Shannay H.
Office Manager
Food & Beverages, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 12/03/2019

"Goody review 2019"

Comments: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pros: Relatively easy for customers to navigate in store on the tablet

Cons: Not as easy on the app for smart phones - not even I use the phone app

Vendor Response

by Goodycard on 19/07/2019

Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

  • Reviewer Source 
  • Reviewed on 12/03/2019
Monica B.
Online Development Manager
Education Management, 5,001-10,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/02/2020

"Useful for collecting rewards"

Comments: Fine. Collected some rewards.

Pros: Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. can use same card at different shops easily.

Cons: Little bit wary of anything that collects information about where I go to shop

  • Reviewer Source 
  • Reviewed on 18/02/2020
Jusmena K.
Owner
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 09/05/2018

"Consistent "

Pros: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Cons: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Vendor Response

by Goodycard on 15/05/2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

  • Reviewer Source 
  • Reviewed on 09/05/2018