Who Uses Goody?

Hospitality, Pharmacies, Retail, Beauty & Salon.

What Is Goody?

Many businesses still struggle to define who their customers are. Without that knowledge, businesses rely on expensive third-party programmes or research to dictate their strategy. Goody solves that, at a fraction of the cost compared to traditional CRM or coalition loyalty programs. We do this, by providing retailers with simple, integrated tools to create their own loyalty and engagement program. These tools are automated and provide retailers with a consolidated view of their customer base.

Goody Details

Goodycard

http://www.goodycard.co.nz

Founded 2014

Goody Pricing Overview

Goody starts at USD 70.00/month. Goody does not have a free version but does offer a free trial. See additional pricing details for Goody below.

Starting Price

USD 70.00/month
See pricing details

Pricing Details

Starting from just $70 per month, billed annually

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Goody Features

Customer Loyalty Software
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Goody Reviews

Showing 5 of 72 reviews

Overall
4.4/5
Ease of Use
4.4/5
Customer Service
4.4/5
Features
4.2/5
Value for Money
4.3/5

A Simple, flexible CRM system for Point of Sale

Reviewed on 10/10/2018
Che C.
Sales And Marketing Specialist
Retail, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Pros: We liked that our loyalty scheme was able to go fully digital.

Cons: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Reviewed on 09/05/2018
Shannay H.
Office Manager
Food Production, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
1/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Hopefully more customers passing through the store

Pros: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Cons: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Vendor Response

by Goodycard on 15/05/2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Goody is everything you need

Reviewed on 30/01/2020
Billy E.
Owner
Hospitality, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I had a customer service person [SENSITIVE CONTENT HIDDEN] that was amazing. I would employ her if I could. Took time to help me through every single step. Wants to help me grow my business, she seems to love her job. I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.

Pros: I love the product. I am growing in loyalty and already seeing bounce back from customers. Has the ability to target customers on time since last visit. Has the option to target quiet nights. Really happy so far.

Cons: I would love to see push notifications instead of email, and the ability to leave offers on the app at all times to entice people browsing the app.

Goody's worth it

Reviewed on 14/01/2020
Vanessa N.
Manager
Broadcast Media, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great notifications through email which tie in when your card is swiped. Really easy.

Pros: That it is a national customer rewards scheme rather than just local.

Cons: There is nothing that I don't like about Goody.

Goody review 2019

Reviewed on 12/03/2019
Shannay H.
Office Manager
Food & Beverages, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4/5
Ease of Use
3/5
Features & Functionality
1/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pros: Relatively easy for customers to navigate in store on the tablet

Cons: Not as easy on the app for smart phones - not even I use the phone app

Vendor Response

by Goodycard on 19/07/2019

Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager