Who Uses This Software?

Hospitality, Pharmacies, Retail, Beauty & Salon.

Average Ratings

67 reviews
  • Overall 4.4/5
  • Ease of Use 4.4/5
  • Customer Service 4.4/5
  • Features 4.2/5
  • Value for Money 4.3/5

Product Details

  • Starting Price USD 70.00/month
    See pricing details
  • Pricing Details Starting from just $70 per month, billed annually
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Goodycard
  • http://www.goodycard.co.nz
  • Founded 2014

About Goody

Many businesses still struggle to define who their customers are. Without that knowledge, businesses rely on expensive third-party programmes or research to dictate their strategy. Goody solves that, at a fraction of the cost compared to traditional CRM or coalition loyalty programs. We do this, by providing retailers with simple, integrated tools to create their own loyalty and engagement program. These tools are automated and provide retailers with a consolidated view of their customer base.

Goody Features

  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Goody Most Helpful Reviews

A Simple, flexible CRM system for Point of Sale

Reviewed on 10/10/2018
Che C.
Sales And Marketing Specialist
Retail, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Pros: We liked that our loyalty scheme was able to go fully digital.

Cons: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Reviewed on 09/05/2018
Shannay H.
Office Manager
Food Production, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
1/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Hopefully more customers passing through the store

Pros: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Cons: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Vendor Response

by Goodycard on 15/05/2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Goody's worth it

Reviewed on 14/01/2020
Vanessa N.
Manager
Broadcast Media, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great notifications through email which tie in when your card is swiped. Really easy.

Pros: That it is a national customer rewards scheme rather than just local.

Cons: There is nothing that I don't like about Goody.

Goody review 2019

Reviewed on 12/03/2019
Shannay H.
Office Manager
Food & Beverages, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4/5
Ease of Use
3/5
Features & Functionality
1/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pros: Relatively easy for customers to navigate in store on the tablet

Cons: Not as easy on the app for smart phones - not even I use the phone app

Vendor Response

by Goodycard on 19/07/2019

Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

Consistent

Reviewed on 09/05/2018
Jusmena K.
Owner
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
3/5
Customer Support
3/5
Value for Money

Pros: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Cons: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Vendor Response

by Goodycard on 15/05/2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

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