17 years helping Australian businesses
choose better software

What Is HubSpot CRM?

Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today.

Who Uses HubSpot CRM?

The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.

Where can HubSpot CRM be deployed?

Cloud-based
On-premises

About the vendor

  • HubSpot
  • Located in Cambridge, US
  • Founded in 2012

HubSpot CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 21 others

Languages

English, French, German, Japanese, Portuguese and 1 others

HubSpot CRM pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

HubSpot CRM has a free version and offers a free trial.

About the vendor

  • HubSpot
  • Located in Cambridge, US
  • Founded in 2012

HubSpot CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 21 others

Languages

English, French, German, Japanese, Portuguese and 1 others

HubSpot CRM videos and images

HubSpot CRM Software - HubSpot CRM sales pipeline
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HubSpot CRM video
HubSpot CRM Software - HubSpot CRM sales pipeline
HubSpot CRM Software - 2
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Features of HubSpot CRM

  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • For Financial Institutions
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Project Management
  • Quotes/Estimates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Social Media Integration
  • Task Management
  • Third-Party Integration
  • Third-Party Integrations
  • Workflow Management

Alternatives to HubSpot CRM

Build customer relationships for life with data-first digital marketing
An integrated suite of applications include email, calendar and address book that are accessed via the Internet 24/7.
Sales engagement platform that helps businesses identify prospects, engage them through personalized campaigns & drive sales pipelines.
Save time and reduce costs with innovations that reimagine your customer relationships.
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Lead management software to manage and track every sales opportunity through each stage of your pipeline to successful closure.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Increase lead conversion rates by 300% with Zoho CRM's online, omnichannel lead management system for businesses of all types & sizes. Learn more about Zoho CRM
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers

Reviews of HubSpot CRM

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jay
Jay
CEO in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best of the best honestly

5.0 2 years ago

Comments: HubSpot to me is la crème de la crème - or the best. I'm an advocate for software when it comes to marketing automation and I've tried everything (infusionsoft, activecampaign, salesforce, marketo, HighLevel (although HighLevel is also phenomenal)

Pros:

Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.

Cons:

As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage

Alternatives Considered: HighLevel

Reasons for Choosing HubSpot CRM: Mostly software consolidation but also ease of use

Switched From: ActiveCampaign and Pipedrive

Reasons for Switching to HubSpot CRM: To me high-level seems like it is amazing for marketing automation but not as CRM. Pipedrive seemed like a pipeline with automation - the CRM feature wasn't really as prominent as I personally would have liked it to be.

Alberto
Finance Manager in US
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The Effective CRM Platform

5.0 2 weeks ago New

Comments: HubSpot CRM has improved the relationships from the company and clients, and no challenges experienced.

Pros:

HubSpot CRM makes a suitable avenue that allows businesses connect with customers. There are efficient marketing structures well handled by the app.

Cons:

HubSpot CRM is innovative, and there are no challenges.

James
Owner in US
Mental Health Care, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Hubspot = RIPOFF!

1.0 2 months ago New

Comments: Total ripoff. They should be investigated.

Pros:

Truthfully, nothing...Absolutely nothing.

Cons:

They are misleading and fraudulent. I subscribed to their $20 per month "Starter" plan, primarily to build a website for my company. They claim ease of use...Lie. Their AI generated a templated website based on minimal information I provided at startup. My company name and logo looked like crap, and the so-called "Editor" mode was virtually non-functional. My plan supposedly provided live chat support, yet when I clicked the link for it I was taken to some "helpful" (not!), irrelevant article on all the great "features" of their web-builder. I had to pay $20 up front for the starter package, and the company offered no refunds (geez, I wonder why?), so after canceling my auto-renewal, I put a claim in with my bank for than bogus charge, more on principle than because I needed the money. Oh yeah...They also don't let you delete your account, even though their so-called "help" menu says you can.

Daniel
Director in New Zealand
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best CRM to manage your contacts

5.0 2 months ago

Comments: We use as the entry point for all new customers. We created a contact form on HubSpot and use this form in our tablet to record all new customers. From that we manage the relationship inside HubSpot with Outlook.

Pros:

Its a great system to capture contact information and have all the records in one place.

Cons:

The connection with Outlook is not great, it keeps logging out. If you do not check daily, you may miss information logged in that contact.

Alternatives Considered: Trello

Reasons for Switching to HubSpot CRM: Much easier to use and the Dashboard and features were more attractive.

Ryan
Director in Australia
Sports, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Best CRM for all. Easy and FREE too.

5.0 last month New

Comments: Very successful and easy to use. Greatly increased sales and made it much easier to manage clients and stay ahead of the game with relevant notes and details about each job.

Pros:

It's very intuitive and easy to use. Lots of free options too. I used to organise contacts and manage when I last contacted each person and their details or notes.

Cons:

Sometimes it was tricky to setup. For example there is no entrepreneur option, they have to have the contact details for a person and then assign them to a company as opposed to just combining these into one with a entrepreur/sole trader option.

Alternatives Considered: monday CRM

Reasons for Switching to HubSpot CRM: Trusted by Mark Cuban and other big name characters. Youtube videos and support is plentiful. Seemed the obvious choice.