Who Uses Pendo?

Product Management, Customer Success, Customer Support, Engineering, Marketing, Sales and UX teams

What Is Pendo?

Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software.

Pendo Details

Pendo

http://www.pendo.io

Founded 2014

Pendo Cost Overview

Pendo does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Pendo Features

Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import/Export
Predictive Analytics
Surveys & Feedback
Templates
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding
A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Job Description Management
Orientation Workflow Management
Self Service Portal
Task Management
Training Management
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Pendo Reviews

Showing 5 of 145 reviews

Overall
4.4/5
Ease of Use
4/5
Customer Service
4.5/5
Features
4.3/5
Value for Money
4.2/5
Josh G.
Product Manager
Telecommunications, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/05/2019

"Used at Multiple Companies / Highly Recommend"

Pros: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users.

Cons: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement.

  • Reviewer Source 
  • Reviewed on 06/05/2019
Verified Reviewer
CX Designer
Computer Software, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/12/2019

"Pendo is a Lifesaver"

Comments: The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems.

Pros: Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow.

Cons: One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics.

  • Reviewer Source 
  • Reviewed on 05/12/2019
Devon G.
Customer Success Advocate
Computer Software, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 16/04/2020

"Pendo & Pendo Feedback Review"

Comments: Pendo has been great for us. Our customers love it and we are seeing a lot of value from implementing Pendo. The support that comes with Pendo and the networking Pendo provides have been incredibly helpful.

Pros: Pendo is fairly easy to use. They are coming out with new features frequently that help us and our customers. Pendo gives us the ability to create content without having to pull time from our Dev team.

Cons: Pendo core has been great for use. We recently signed up with Pendo Feedback and it has been great. There are some areas in Feedback that are lacking. We have been working closely with the Pendo team to try to relieve some of those pain points.

  • Reviewer Source 
  • Reviewed on 16/04/2020
Ike B.
Product Marketing Manager
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    2/5
  • Customer Support
    2/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 17/04/2017

"Shop around"

Comments: I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts. This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.). Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case. I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.

Pros: The UI is modern and appealing

Cons: The software is inconsistent, buggy and unpredictable.

  • Reviewer Source 
  • Reviewed on 17/04/2017
Verified Reviewer
Customer success manager
Computer Software, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Feature rich, but challenging at times"

Comments: We're trying to gain access to user insight data through app interactions.

Pros: The graphics are nice and add impact to the information I am reviewing and presenting. For instance, I can easily view a correlation between tech touch and in app notifications I've created along with user activity following the deployment of the communications.

Cons: I dislike the interface for creating in app notifications and the digital resource center. It has way too many steps and is not intuitive.

  • Reviewer Source 
  • Reviewed on 21/02/2020