LionDesk

lion desk and mortgage compabnies

Pros:

I absolutely loved how there is a section for sharing your marketing sequences with other realtors and loan officers. Being able to see what works and what doesn't work is a crucial part in growing your own business. This also gives you new ideas to implement within your own organization. Liondesk is also a very easy platform to navigate when you know how to properly make use of it's features.

Cons:

Sometimes there were too many options to choose from. They also didn't have any advanced features lie other CRMs do, such as analytics and landing pages, websites, etc.

Liondesk: Almost a one stop Sales/Real Estate CRM Solution

Comments: I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day.

Pros:

Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class.

Cons:

Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive.

I wish I could give it 0 stars

Comments: Overall, I have zero trust. And why would I keep using a software with zero trust? They hurt my livelihood, and that's unacceptable.

Pros:

Chat is available, although not much help

Cons:

From the beginning, there were issues. The how-to articles and videos don't match what's online so the learning curve is huge. There was no glossary to figure out what the different terms mean, and the terms were very confusing. Technical glitches were highly disruptive, and most often a tekkie would get back to me and ask, "What's the problem?" (I think they'd go in and fix it, and then pretend it didn't exist.) All gaslighting, trying to make me feel like I was losing my mind, and it happened quite a few times. The deal breaker? They had "system wide issues" and a broadcast that I sent out to my list texted my leads 12 times an hour! Some of my leads were texting me back saying, "Make it stop!" Whether they fixed their system issues or not, I just can't risk burning out my client base and breaking the trust I'd built up. Plus, I had to stop my Facebook ads because I couldn't risk any more glitches. I had to move to a different CRM.

Finally a CRM I can PROMOTE wholeheartedly!

Comments: Amazing! No more contacts in a dozen places. Leads from sites like Zillow, Realtor.com, others drop right into LionDesk; even free leads! Sync with Google puts ALL emails in LionDesk. Contacts engage via email or text in response to auto-drip campaigns. LD will call me and ring through to contacts when I tell it to. LionDesk helps you run your business like the real estate pro you are. It's the missing link in your marketing toolkit; what an impact it makes.

Pros:

It really works to convert leads, nurture past clients, and stay on top of your real estate business. I set LionDesk up for REALTORS® so it offers max performance from day one. So many features for a great price. The interface is easy to learn, and come back to after a few days on non-use. Nice mobile app. Marketing section with emails/texts/tasks has quality content, easy to set-up. Owner and support staff really care and do a great job. Online help is thorough. I am super picky and vet CRMs completely. First CRM I've given two thumbs up, EVER!

Cons:

Would love to see mobile app features expanded. LionDesk welcomes input from users and makes improvements based on them.

CRM Simplified and Empowered

Pros:

This is a great software for non-techie individuals who want powerful, robust and easy to use CRM. With the tool, it's easy to set up campaigns - which include text, email and activities and I like the ability to text through the app.

Cons:

Not much I don't like, but wish they did have a few additional features: 1. Ability to make outbound calls from phone app and use the CRM phone number, not my cell phone. 2. Ability to send direct mail and/or voicemail campaigns as part of an outreach campaign. 3. They can improve on the integrations. Having some issues getting leads to insert properly.

by far the most advanced CRM I've found amongst dozens of programs i've tried

Comments: When used properly, you can build your LionDesk account to be an absolute MACHINE to communicate with your clients. After you create automatic campaigns, you can essentially communicate with thousands of people without ever needing to get out of bed !!!!

Pros:

Maximum options to communicate with clients . you can text 1000 people as fast as you could send a text from your phone, send mass emails, and even send VIDEO emails! the 'text to sell' application is very cool. create a short code, and when someone sends that code to your marketing phone number (that you create inside of lions desk) you can set up to have whatever you program to be instantly texted to that person. And when that person texts you, liondesk has the remarkable ability to capture a large amount of info from that person simply from receiving their phone number

Cons:

It takes some time to become familiar with this program, so you'll need to spend some time playing with the system. However, I have to attribute this to the fact that the system is quite elaborate (in a good way). just dont expect to jump in and master the program the first time you use it...but its well worth the time you'll spend working with it.

Excellent software for the price point

Pros:

Once you get the hang of the software, it is very easy to get things done. The available automation streamlines my daily tasks to the point where I am not spending more time documenting what I did than actually DOING the thing I did!

Cons:

Steep learning curve. Some of the automation bits (like drip campaigns) took a bit to master, but once you understand the logic behind the process, it makes a whole lot more sense.

I tried several crms and was never really happy with the one provided by my broker.

Pros:

Very robust and flexible that it can be scaled up or down . It has many tools that I was paying separately that I consolidated budget dollars. The support is very receptive to new ideas and service.

Cons:

They have many news add-ons coming on and looking to use can seem like a long time but it's really not. The SMS bulk messager can be a little buggy sometimes but that is normal in any SMS service.

They need to work out bugs

Pros:

Graphs and charts were great cues for tracking goals.

Cons:

The beta model took away some of the visual cues that I enjoyed. Several times during the 2 year period I was with them the gmail sync feature caused a duplication of my contacts in Liondesk. I had 2900 in Gmail and Lion desk would mix and match info and creat 5000 (no exaggeration).

Liondesk Marketing Reivew

Pros:

great customer service, easy to use and lots of features

Cons:

features can be hard to find, but customer service is always great

This is the very best CRM for the money!

Comments: My overall experience is like I described above. I feel the drip campaigns prewritten on this program are more intuitive then others programs I’ve tried. This is the best CRM for the money, you definitely can’t go wrong and when I see that others I’ve referred to this program now also refer it, I know it’s great!!

Pros:

You can’t get a full CRM - database, text, and full drip Campaign - for this price!! There are even campaigns input by others if you can’t think of what to say! I love that I can have automatic feed of my new leads and get immediate contact with them from minute one! Customer service is great....either by Chat, email or phone calls. I have referred this program to others who also now refer it!

Cons:

The one thing I liked the least was that they don’t offer enough free texts.

Customer Service?

Comments: Horrible and would not recommend them to anyone. I thought of switching but now I'm glad I did not. Not even a reminder email but I sure get a lot of messages saying I have a lead or something and nothing is there. Not even sure what's going on there.

Pros:

Affordability is about it. If you are brand new and need a CRM maybe consider this one.

Cons:

I never could get into it. Didn't seem to have the bells and whistles like the one I have now. Also, signing up for a year and then being charged another year when you didn't want it or ever use it in the past 9 months. I inquired when my membership was up and also canceled it but they are saying I never did. Unfortunately for me, I cannot find any confirmation and I cannot even get them to downgrade it to a monthly and let me cancel it. Why BECAUSE NO ONE WILL RESPOND TO MY EMAIL! I am thinking they use overseas people and it doesn't fit in their guidebooks so they just don't answer.

Something to roar about

Comments: Overall, I have liked that I can put in place a system to keep me more consistent with my follow up for people in my CRM.

Pros:

I liked the ease of use. It has been easy to create email templates. It was easy to upload contacts and add additional contacts. It's easy to track activities and tasks.

Cons:

I haven't been thrilled with the the transition to version 2. I really enjoyed being able to record a video directly in LionDesk on my laptop and send it via email to contacts. Now it's more tedious; supposedly the feature is still available on the mobile app but I prefer using the laptop. It's also a bit difficult to upload video. It has to be converted to mp4 and then often times I have to make changes to the file which compromises the quality of the video.

Liondesk is one of the best CRM systems in the business

Comments: So far I love using Liondesk and how great quality emails I am able to create. I can also create campaigns with emails for 5 years

Pros:

I know most CRM sites track opens/clicks/etc... but what I love about Liondesk is that it is easy to see my daily opens on one screen. So easy to use and the price is lower than most CRM companies!

Cons:

I wish Liondesk would be able to play videos on the emails instead of clients needing to click on the video and a new screen opens up.

Glitchy Software and Unempathetic customer service

Comments: Leads aren't being imported on a regular basis, as it only sometimes works. Customer service doesn't care and wont make it right. All they do is say "they strive to be the best and want to see if there is anything else they can do for you". But they don't fix anything. It's been the worst experienced with a CRM I've ever experienced. Buyer beware!

Pros:

Version 1 was a great interface. But it's not offered anymore.

Cons:

My imported leads sometimes are imported. Unacceptable. Customer service will not let me cancel my agreement and refund the remaining months. They also haven't even offered to import the hundreds of leads that were never imported due to their glitchy software. I've lost a ton of money due to leads slipping through the cracks.

We live on LionDesk!

Comments: Staying in touch with our clients and future clients is simple.

Pros:

We use the software to plan our day, everyday. Scheduling and remembering what to do is a breeze and the automated tasks, texts, contacts, etc. saves us lots of time!

Cons:

I wish we could assign a task 'plan' without assigning creating a new property (to maintain).

Lion is way better than Smart Alto!

Comments: we enjoy the larger text capacity to respond to clients as well as the ease of adding new contacts.

Pros:

I enjoy all the options but the desktop version has a lot of lag and doesn't update as quickly as we would like.

Cons:

The desktop version and the timing feature of campaigns, they should be able to be canceled and changed prior to going out.

My first CRM

Comments: I can't imagine trying to manage my customers without it anymore.

Pros:

Affordable. Easily expandable. Ease of use.

Cons:

I am on the east coast and they are on the west coast, sometimes it runs slow in the afternoons.

LionDesk

Pros:

Integrates directly with Facebook Ad Manager. Several drip campaigns and is easy to use

Cons:

The only thing I don't like is the email and texting limit. Yes it is high but I wish they would make it unlimited and give more video emails/texts.

A Big CRM for a great price

Comments: Lion Desk provides an excellent CRM that keeps all of clients info right at your fingertips. It is easy to enroll someone. Easy to add information later about clients.

Pros:

Ease of use, great on the budget and does for a little bit of money what more expensive CRMs boast about.

Cons:

I liked it so much that I really can’t find anything bad to say about it.

Not easily navigable. Made for Americans, not Canadians. Has plenty of features and a great support team!

Comments: This software didn't benefit my Real Estate Team. I'm sure it has helped others, but it's not what I was looking for. We signed up for a year contract and will be finishing the contract and moving onto another CRM!

Pros:

Support team is always a call away. Very friendly and helpful. Feature rich, however, not very easily navigable.

Cons:

This software is designed for Americans. As a Canadian, some of the auto drip campaigns and other features (like escrow) did not pertain to us and we did not use those.

This is the "Killer CRM" for prospects incubation

Comments: LionDesk is an amazing CRM, easy to use and very feature rich for prospect/leads invubation and follow up. It has video messaging, email or video text, and you can call and text from within the CRM. It lacks in the area of Listing/Closing or transactions managment and the integration with google contacts, email and calendar. They are working on it. This CRM keeps you very aware of what is going on with your contacts with an impressive easy to deal dashboard and daily report via email. It worth the money because it is a bundle of many other products out there, in one product for a low monthly price.

Pros:

Bundle of many other CRMs or services in on product and very easy to use.

Cons:

very basic Google integration

Great CRM!

Pros:

This has been a great CRM for myself and my team. Great costumer service and abilities to set up precise drip campaigns, no complaints!

Cons:

There is a bit of a learning curve, but support made it easy to have all questions answered.

LIONSDESK

Pros:

The Automation Features. Allows Us to "Communicate" 24 hours with LEADS

Cons:

nothing was really disliked. its a good software

Liondesk for real estate

Comments: Overall this software is a good option for realtors trying to stay organized.

Pros:

This software is a good option for real estate professionals. It has a lot of features that help keep you organized and on task with your transactions.

Cons:

This software is a great option but it is a little pricey. They do have tons of features that come with that price if you utilize them.