Who Uses FixMe.IT?

IT professionals from businesses of all sizes and across various industries

What Is FixMe.IT?

Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.

FixMe.IT Details

Techinline

https://www.techinline.com

Founded 2007

FixMe.IT Cost Overview

FixMe.IT does not have a free version but does offer a free trial. FixMe.IT paid version starts at USD 25.00/month.

Starting Price

USD 25.00/month
See pricing details

Pricing Details

Priced per concurrent seat. Multiple logins allowed. Unlimited sessions.

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Installed - Windows

Training

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

FixMe.IT Features

Remote Support Software
Diagnostic Tools
File Sharing
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

FixMe.IT Reviews

Showing 5 of 352 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
4.7/5
Features
4.4/5
Value for Money
4.7/5
R. curtis M.
System Analyst
Civil Engineering, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/11/2018

"Best Remote Access Software Available"

Comments: I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

  • Reviewer Source 
  • Reviewed on 21/11/2018
Alex R.
IT Manager
Government Relations, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/01/2020

"Great bang for the buck!"

Comments: I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Pros: Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Cons: Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

  • Reviewer Source 
  • Reviewed on 21/01/2020
Stephen L.
Managing Director
Computer & Network Security, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/06/2020

"PC Paramedics use FixMe.IT"

Comments: Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Pros: The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members

Cons: Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.

  • Reviewer Source 
  • Reviewed on 27/06/2020
Thomas B.
Ceo
Computer Networking, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 02/11/2017

"It's hard to knock the product as it is but it's just ok"

Comments: I am generally able to connect to my customers computers to assist with issues and install software

Pros: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Cons: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Vendor Response

by Techinline on 07/11/2017

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

  • Reviewer Source 
  • Reviewed on 02/11/2017
Dexter E.
Director
Computer Networking, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/06/2020

"Perfect alternative to the more expensive options out there!"

Comments: Extremely positive. Covers 99% of my remote work (1% is Mac). For the value and the consistency of connection there is really no other product that comes close.

Pros: Easy to use
Easy to deploy
Quick to connect
Enough flexibility for my needs
Excellent price!

Cons: No remote support of Macs
No remote support from mobile device
Columns in Expert application are not useful
Multi screen support works but needs reminding of screen to focus on
The above really is very minor in the scheme of the product overall

  • Reviewer Source 
  • Reviewed on 11/06/2020