---
description: Learn more about eGain Superchat price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eGain Superchat Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [eGain Superchat](/software/151576/egain-superchat)

# eGain Superchat

Canonical: https://www.capterra.com.au/software/151576/egain-superchat

> eGain Chat is a comprehensive live chat software that includes text chat, audio chat, video chat, proactive chat, and messaging.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses eGain Superchat?

Banking, financial services, telecom, media, retail, manufacturing, government, health care, utilities, BPO, and others.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Please contact at info@egain.com
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: United States

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.capterra.com.au/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.com.au/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Interactive support tool great for business" — 5.0/5

> **Suzanne** | *1 May 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Interactive, consumer support tool very helpful for  instant queries with customers but also internal staff questions. Having instant transcripts helps the coaching and development of staff interfacing with customers.
> 
> **Cons**: Could be clearer whether you are talking to a customer or a staff user of the system thereby identifying who you are dealing with. There is.  Time out option which could be longer
> 
> Use for queries direct by customer but also queries from staff in branches who use eGain live chat to get support whilst helping customers. Very helpful instant support with transcript

## Links

- [View on Capterra](https://www.capterra.com.au/software/151576/egain-superchat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246091/eGain-Superchat/> |
| en-AE | <https://www.capterra.ae/software/151576/egain-superchat> |
| en-AU | <https://www.capterra.com.au/software/151576/egain-superchat> |
| en-CA | <https://www.capterra.ca/software/151576/egain-superchat> |
| en-GB | <https://www.capterra.co.uk/software/151576/egain-superchat> |
| en-IE | <https://www.capterra.ie/software/151576/egain-superchat> |
| en-IL | <https://www.capterra.co.il/software/151576/egain-superchat> |
| en-IN | <https://www.capterra.in/software/151576/egain-superchat> |
| en-NZ | <https://www.capterra.co.nz/software/151576/egain-superchat> |
| en-SG | <https://www.capterra.com.sg/software/151576/egain-superchat> |
| en-ZA | <https://www.capterra.co.za/software/151576/egain-superchat> |

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