Tasker

Tasker

by 7Sprints

Who Uses Tasker?

Security Service and repairs Building maintenance HVAC Vending Plumbing Heavy Machinery

What Is Tasker?

TASKER is an effective and transparent SaaS solution to manage your mobile technicians/workforce.
- Service managers, field workers, and customers are connected in real time
- Digitized paperless processes help employees excel in their daily jobs
- Tasker mobile add-on enhances existing business management systems (CRM, ERP, etc.)
- Multiple work reports allow to analyze performance, measure ROI, and reward best employees.

Tasker Details

7Sprints

http://www.taskertools.com

Founded 2014

Tasker Cost Overview

Tasker has a free version and offers a free trial. Tasker paid version starts at USD 20.00/month.

Starting Price

USD 20.00/month

Free Version

Yes

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Tasker Features

Building Maintenance Software
Asset Tracking
Billing & Invoicing
Commercial Properties
Inspection Management
Inventory Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Preventive Maintenance
Reporting/Analytics
Residential Properties
Service History Tracking
Technician Management
Work Order Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Asset Tracking
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Management
Job Management
Mobile App
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Mobile Access
Routing
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tasker Reviews

Showing 4 of 4 reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4.5/5
Value for Money
4.8/5
Kestutis A.
Service Manager
Machinery, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/06/2017

"In the space of the first half year, we saved over 20 000 Eur and 600 hours"

Comments: Saved 20 000 Eur and 600 hours at first half a year.

Pros: Time saving: The distribution of work has become more efficient and faster. All information about customer orders is stored in one place, and it is possible to clearly see the work status without having to call and ask. Moreover, customers can immediately be provided with answers about the progress of work. And with access to the system, the customers themselves can monitor progress and view reports. By filling out the forms in e-format, our mechanics save time. There is no need for any photos taken to be additionally forwarded or for documents to be delivered to the office; they are automatically stored in the system. Finally, it is no longer necessary to decipher what is written on paper forms. Money: Since we sell our work and services, saving time means we can earn more. Adding up the work of mechanics, workshop managers, and service assistant to the calculation, we save about 10% of working time. Additional hours for work turn into additional work, revenue and profits for the company. In the space of first half a year, we saved over 20,000 euros, eliminated work backlogs, and minimised problematic situations by using TASKER. The savings total about 600 working hours during that time.

Cons: Some small bugs appeared and few features were missing, but bugs were solved quite quickly and features were added with custom development.

  • Reviewer Source 
  • Reviewed on 01/06/2017
Agne G.
CEO
Facilities Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/02/2019

"Not stepping forward without a Tasker task"

Comments: All in all, Tasker business management system helps us work more smoothly, effectively and transparently.

Pros: This is the principle that we follow when delegating and performing requests of our clients. First of all, we find it very convenient that our technicians receive task assignments in real-time, with attached descriptions that are detailed as well as formed in a precise and clear manner.
After having performed the task or having detected the fault, they not only describe the work that has been done in writing but also attach photos, which helps us avoid any misunderstandings when we communicate with clients.
Second, using this solution we track our efficiency as it enables us to calculate how many hours our workers spend at clients’ premises. This gives us an opportunity not only to evaluate the costs of our services but also to motivate the best employees. In addition to that, we no longer need to deal with paper acts – instead, we use e-documents, which we can review and forward to our client in a simplified manner.
We can see all tasks in one place, filter, analyze them, and plan which engineer was / is / will be busy and how busy in the future.

Cons: Actually none. It's moving forward and delivering additional value each year.

  • Reviewer Source 
  • Reviewed on 27/02/2019
Dovile R.
Service Coordinator
Machinery, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/03/2018

"The system helps to quickly and efficiently plan and assign tasks to remote mobile service support"

Pros: Alwark is known for its prompt and professional service. Our mobile repair service is constantly expanding, and to ensure the highest standards of services, we are constantly improving our processes. We have implemented TASKER to manage our service desk operations more effectively. The system helps to quickly and efficiently plan and assign tasks to remote mobile service support. We get real-time information about on-going and completed work, faults covered by warranty, and customer reviews across the entire country, so we can promptly and efficiently organise delivery of spare parts from our warehouses and order them from manufacturers. All information is immediately systematised into the service database and becomes the maintenance logbook for each machine. This helps us not only to quickly identify the possible causes of failure, but also to plan preventive maintenance work and regular technical maintenance. All this saves time and money for us and for our customers.

Cons: Custom development and/or custom integrations sometimes is still needed, but was always solved professionally.

  • Reviewer Source 
  • Reviewed on 06/03/2018
Sigita M.
Project manager
Environmental Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/03/2018

"Customers are satisfied with improved quality of our service and reduced paperwork"

Pros: Saves employees time and serves more customers - we wanted to make it easier for drivers across the country to work, serving factories, supermarkets, schools and kindergartens. Now employees are using their time more efficiently - they spend it for customer service, not for the paperwork. Also by optimizing routing we can serve more customers on a daily basis. We always trying to complete our client's task as soon as possible. Even those which was not scheduled at the beginning of the day could be now started on the fly. We already received a lot of praise: customers are satisfied with the quality of our service and reduced paperwork. Positive changes were received from officials of the State Tax Inspectorate and the State Food and Veterinary Service who are checking drivers on the road. All of the required documentation is displayed on the employee's smartphone screen in TASKER application.

Cons: Maybe not the cheapest solution in the market and there are only Android version of application (no iOS version)

  • Reviewer Source 
  • Reviewed on 07/03/2018