15 years helping Australian businesses
choose better software

What Is Crisp?

Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversational experience with your leads and customers on multiple channels.

Used by more than 100 000 customers in the world, ou Live chat offers innovative features that will delight your teams and your customers.

Who Uses Crisp?

400,000+ companies are using Crisp to talk with their customers, increase conversion and customer satisfaction.

Crisp Software - multichannel inbox
Crisp Software - Dedicated FAQ builder
Crisp Software - Shared Inbox for teams
Crisp Software - Live chat And Chatbot builder
Crisp Software - Multichannel Chatbot builder

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Reviews of Crisp

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
25%
3
6%
1
3%
Simon
Simon
CTO in France
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Product

5.0 4 months ago

Comments: We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for?

Pros:

Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.

Cons:

The language detection of the live translation is not always perfect but you can change it manually so no big deal.

Daniel
Technical Support Director in Canada
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good solid website chat app

4.0 5 years ago

Comments: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Pros:

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Cons:

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Crisp Response

5 years ago

Thank you for your nice review :)

Kateryna
Product Manager in Ukraine
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Crisp is a very good service for our customer care team

5.0 2 months ago New

Comments: In general, I like Crisp and our team has been using it for at least 3 years.
It is easy to understand and set up, I like the knowledge base and the possibility to ask for help in a live chat.

Pros:

I like that we can manage all our websites in one account and it's very easy to switch between them. Easy setup and customization are also among its perks. Also, we use bots for automated answers and that helps us a lot in our day-to-day work.

Cons:

It would be wonderful if analytics was better and more helpful, as sometimes it is a bit confusing. Adding some more filters to analytics and diving deeper into some of the reports would be very helpful.

Martin
COO in US
Retail, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Fraud for the user

1.0 5 years ago

Comments: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Pros:

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Cons:

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Crisp Response

5 years ago

Hey there, I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it. The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year). Sorry that you feel disappointed. Regards, Crisp team

Johnathan
CEO in France
Information Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A great in-app livechat tool for customer support and communication

5.0 3 months ago

Comments: A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically)

Pros:

- Breadth of features - Collaborating with support ticket resolution with team members - Load performance (alternatives all slowed down our app load time, even although they were aysnc) - Rapid and reactive support - Comprehensive API for any custom integrations - Simple helpdesk article management - Cost

Cons:

- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup - Email campaign reporting isn't as detailed as I'd like