The Lean Office

Comments: Randy has excellent customer service and is always willing to work with us in continually upgrading or customizing our Lean Office program. I have yet to hear - we can't. In addition, Randy takes the time to learn our business not only from a development standpoint but from a customer standpoint. One of the biggest complaints I have in working with developers is that they often don't ask enough questions or gather enough information to develp the software from a user standpoint. Most developers I have experience with dig just deep enough to produce a product and don't really dive in to find out how to create the product(s) with the customer/end user in mind. Not with Randy and his team at Novintu - they are fantastic at looking for all angles and developing with the customer in mind and not necessarily the fastest and easiest way for development purposes.

Pros: User friendly and does what we need it to do.

Cons: Not much negative to say about the software. I would like some additional customization, but at this time we are not ready to add features.

Comments: I have use TLO in two different business divisions with the 'Blueprint' feature (Traditional Operations as well as Human Resources) to help bring visibility to all of the work that we have to complete. This reduces the risk of any missed work as well as helps reduce training for team members transitioning to new departments or promotions. In addition, The Action Item Feature is a good personal management tool to stay on top of all 'go do items' that you need to accomplish.

Pros: The ease of use, and customer support are fantastic

Comments: Lean Office has been a great tool for City Furniture. Our Associates have been utilizing the software to maintain their Leader Standard Work and manage their additional projects. It has helped them manage their time more efficiently in order to ensure they are completing their tasks on time.

Pros: This software is user friendly. Our Associates appreciate the ability to effectively plan their tasks and projects for the week using the software. The management team also finds the visibility and data the software provides to be a huge benefit.

Cons: The software can be slow to load certain pages and tools.

Comments: We're only using part of the software at this point and it's worth it's weight in gold! I know there are additional capabilities we're not ready for, but being able to manage multiple project timelines, standardize processes and track action items has paid off! We're just getting started, but we're excited to expand our use of the tool in the comings months and years. Randy is great to work with and is a phenomenal resource. I look forward to the additional capabilities they build into the Lean Office.

Pros: Very easy to use.

Cons: Nothing about the software, we're just not ready yet.

Comments: The only reason that The Lean Office doesn't yet get 5 stars from me comes from the fact that it has unearthed so much more potential to improve and grow. As it stands, it takes the communication and visibility of shared project work and action items in the office to the next level. The standard work features are clear and easy to use as well. On top of that, NovIntu's customer service and ability to see the vision of improvement opportunities is second to none. I would highly recommend this product to any team or workforce that wants to unify their daily work, keep a pulse on both their routine and non-routine activity and see all of the metrics in a crisp and clean set of outputs.