Omnify

Makes Selling services Online Easy

Comments: Customer service is fantastic. I had a few issues when I first started due to not knowing how to use the platform but they were very patient and provided all the support I needed. The UI is easy to understand and support is great.

Pros:

You can get up and running selling services or booking appointments online in about an hour. Very easy to setup and use. They have template options for many types of businesses and services so it should be easy finding one that fits your needs. Perfect for adding on to an existing website without having to make major changes to your existing site, simple sub-domain setup and you are ready to go.

Cons:

While the templates are nice and easy to customize, if you want detailed customizations you will need to know how to code or have a developer on hand.

User Friendly

Comments: Good. Overall it is a great program. We tried migrating to a different platform and quickly came back to Omnify.

Pros:

Ease of use and ability to find work arounds. Ability to contact staff and get results.

Cons:

Inability to create custom reports and gift cards.

Omnify integration with quickbook

Comments: Technical guidance service was excellent. Very patient, clear explanation

Pros:

Booking the class, credit management,

Cons:

Sales report doesnt come with invoice number which it has already

great product!

Comments: very nice to feel supported by the team.

Pros:

easy to toggle between my view and client's view

Cons:

client views on their phones - class descriptions were not fully visible.

This is a fantastic platform to grow your studio or client based business.

Comments: It allowed us to take our Circus School and grow our client base, sell tickets for shows and streamline some of our facility management.

Pros:

The Interface is nice and clean, the learning curve on how to use it is short, the billing side and front desk check in is great as well!

Cons:

Wish the reports were a bit better and there was a way to see how much you have to pay out to what teacher.

A decent alternative to MindBody

Comments: Overall, I'm satisfied with the app. I need to revisit it to see what are the latest features and see how its improved lately.

Pros:

I got a lifetime deal on this so the value for me was there. The features are pretty decent to run a studio, service, fitness type of business. It's helpful in automating many of the processes when running the above type of service business.

Cons:

It's not perfect, but it has been constantly evolving. Trying to set/configure recurring events on different dates was a bit confusing and didn't quite achieve what I wanted. I wish the mobile app feature was included in the plan I bought.

Omnify works great when clients book an appointment for my Life Coaching service.

Comments: Omnify has made it a breeze for clients to schedule bookings for my Life Coaching service.

Pros:

This software is easy to use and does the job. I'm able to easily indicate my availability and market my Life Coaching service. It's easy to setup discount coupons. I use this feature a lot. The setup wizard makes it easy to get started. And I was please with how easy it was to integrate with Stripe. Despite the Cons listed below, I would recommend this software to those seeking an affordable and easy-to-use booking solution.

Cons:

I understand that Omnify is coming out with some updates that address some of my issues with this program. The version that I started with did not make it easy to offer any cost bookings. (My workaround was to create a 100% discount coupon.) Also, I found it difficult to create one-time unavailable time slots.

I've really enjoyed using omnify! The store is very visually appealing.

Pros:

What I like most is how easy it is to understand what to do. And I also like how visually appealing the store is.

Cons:

Some things I took awhile to figure out so I really good manual would have been useful. Also I would have liked a little bit more flexibility in choosing the titles for the different operators.

Omnify cost me 10 times more than I paid for it

Comments: It promised so much, but failed to deliver to the point that it harmed my business. Avoid at all costs. I've been using Calendly since I stopped using Omnify and it has been seamless.

Pros:

Nothing. It looked good at first but the problems far outweighed the apparent benefits.

Cons:

Omnify regularly double-booked appointments on my Google Calendar to the point that I actually lost valuable clients. It harmed my reputation because I let people down due to missed appointments. As others have said the Support team simply stopped responding to support requests. And, to top it all, I just received notifications of a number of cancelled appointments by email, some from last year, even though I haven't used the software in months.

Promising, but buggy and needs further refinement

Pros:

Affordable, signed up for the lifetime plan from another site. I like the responsive customer service and development plan.

Cons:

Software seems buggy and I've been asking for appointment packs, but they seem to never come. Mobile calender sync does not seem to be working.

Sports camp registration

Comments: We are able to keep track of registration trends and cities and instructors that have the most, or least, activity.

Pros:

We use Omnify to book registrations for our sports camp. It is also a great way to keep track of our attendees who have attended camps and clinics, those that have cancelled and those that are repeat customers.

Cons:

We could use more personalized customization for our specific industry.

A valuable tool for my business

Comments: Omnify has transformed my business enabling efficient business processes to run in the background with little tweaking required. I am delighted with the software.

Pros:

Omnify runs itself, once set up I don't need to do much to ensure smooth operations

Cons:

Inevitably sometimes things go wrong which is frustrating but the positive side is that the support is exception

Critical during COVID + easy to use

Comments: Excellent software that solved a problem we didn't ever think we would have!

Pros:

We used Omnify to manage our pool at our condo association during COVID restrictions. Omnify made it easy for homeowners to book their time, enabling us to keep the pool open. We continued to use it last summer and this winter to maintain a safe environment. It was mostly easy to set up and run.

Cons:

Setting up multiple sessions could be easier and more automated.

Omnify is a powerful and flexible platform with a huge amount of potential and it’s getting better!

Comments: If you are a school (primary or secondary) or cooperation offering individual sessions or blocks of classes, this is without doubt the platform to use.

Pros:

After spending several months exploring various other platforms, I finally settled on Omnify because of its ease of use and the many excellent features it offers. From what I experienced, I found Omnify to be the only online software that gave me the flexibility to create and present our services in a way that was visually clear and simple for our clients to book online. The option to create widgets enabled us to integrate the platform into our website making it even easier for clients to explore and select the services they wanted. The Omnify team are clearly committed to the needs of their clients, updating the various features and improving the functionality of the platform on a regular basis. Their support team is 'Outstanding' and are always on hand to provide guidance in a patient and professional manner.

Cons:

As with any platform, you will need to commit a little time to understand the desktop and the various features it offers but once you do you won’t look back!

HOA Pool

Comments: Overall, great experience with the product as both the administrator and for users.

Pros:

Easy to use for our residents, integrated into our website, easy to setup.

Cons:

Cancelling group reservations was not straightforward. The user finds their individual reservation and cancels only their reservation, but the other group members remain registered.

appointments great, memberships a problem

Comments: I got it through App Sumo deal, so great value at the discounted price. if I was paying ongoing fees I would have left them a long time ago.

Pros:

integration into my website was easy, as it setting up new services. calendars synch well now.

Cons:

it is in my time zone, not the end user. understanding membership setup has caused me no end of problems, so not clear what their definitions are, and meant I have to go back to clients over and over to try to sort. I've even had a phone conversation with them, beyond chat, and still no clarity. they don't get I need some on auto pay, and some not. the setting is global. I'll be looking at organising subscriptions directly with my payment platform instead. Had enough of unclear solutions.

Great experience working with the team at Omnify!

Comments: It allows links our members, admin team and our coaches through an easy to use interface. The support team is excellent and really listen while continuing to improve their product.

Pros:

It is solving problems for sports / activity operators that have mobile teams by linking them with a centralised booking system on a mobile platform.

Cons:

In the early stages there were the normal hiccups here and there for any new service (we have tried many). Any problems have continuously been improved upon by the team listening to our (the customers) feedback.

Omnify is the worst tool I have ever purchased!

Comments: The embeddable user interface is wonky. First, it's showing available dates in the past. Also, when you try to look at available dates on following week, you get prompted to enter an email as if you had selected an available booking time. Very frustrating! This lifetime deal certainly wasn't worth it.

Pros:

Sales page is beautiful and full of promises... Some of the features seem very interesting. The lifetime deal that I had would have been worthwhile (if it worked.)

Cons:

It doesn't work well for multiple Google calendar sync! I've asked for a refund within 30 days because it didn't work and support promised to make it work. After 6 months, it still doesn't work!

Omnify Review

Comments: The overall experience could’ve been less frustrating if there were more specific details for how to initially start on the site. However It was very helpful to have [SENSITIVE CONTENT HIDDEN] respond very quickly to my inquiries.

Pros:

[SENSITIVE CONTENT HIDDEN] was very helpful. I like do you ability to customize to fit the needs of the association and I manage.

Cons:

There are some back and difficulties I had when starting up. It would be helpful to have Visual examples for how the end-user well view and use the options that are inputted.

Good software for the price

Comments: Staff was extremely helpful with my small business software. Highly recommended, Beth

Pros:

It’s easy to navigate and they actually answer your questions. Most companies do not provide that kind of customer service

Cons:

Nothing, it’s pretty straight forward and easy to use

Excellent Product

Comments: [SENSITIVE CONTENT HIDDEN] is AWESOME! The integration of the software with our operations seemed daunting. But, [SENSITIVE CONTENT HIDDEN] really made the transition easy.

Pros:

I like the easy of use of the product. The end user experience is very simple and easy to interface.

Cons:

I don't have issues with the product. It does exactly what we need it to do and efficiently.

Great Tool For Small Businesses

Pros:

Product was easy to use for both end customer and administrator. They also have a strong client support team that is available with a phone call.

Cons:

Some minor technical errors happened when customers are transacting.. but the client support team took this up quickly.

We love it!

Pros:

Our team is really enjoyed the software it's super simple to use and really enjoy it . Hope to continue to use it for a long time

Cons:

The only thing that needs a little bit of help was the training at the beginning but other than that it worked exactly as described

Omnify launch with [SENSITIVE CONTENT HIDDEN] assistance

Comments: It allows residents to reserve pool times 24 hours a day.

Pros:

We launched today to our residents and so far the reception has been good.

Cons:

The response for assistance have been very quick. I have yet to stumble upon a CON

A strong app for any business looking to automate their classes online

Comments: Overall it was a positive experience with Omnify primarily due to their customer support team who worked with me every step of the way to make sure that even a custom product could still happen through their application.

Pros:

Once setup, the admin side of Omnify allows you to manage your individual class schedules/times, all with a maximum per class and waiting list feature. Also their Front Desk booking feature allows for a solid report of transactions and the ability to do live new / adjusted bookings on the spot, if needed.

Cons:

There are a few areas in the cart checkout areas where the user experience can get a little confusing for customers if booking classes / classpacks has any specific details. Being able to include additional custom messaging on those checkout pages for clarity would help.