BigChange

A Year with big Change

Comments: Positive, its not perfect but it is the best I have seen

Pros:

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Cons:

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Initial Review

Comments: I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.

Pros:

Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.

Cons:

The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.

Big change review

Pros:

It adapts to the different areas of the business

Cons:

There are functionalities in the suggestions that were not implemented/ thought.

Great piece of Software!

Pros:

Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!

Cons:

The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.

A Big Change enabling us to streamline our Operations

Comments: Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.

Pros:

The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.

Cons:

There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.