Who Uses SolarWinds Take Control?

Small to mid-size IT service providers and MSPs who want to provide excellent customer service.

What Is SolarWinds Take Control?

Solarwinds Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform, without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today.

SolarWinds Take Control Details

SolarWinds MSP

https://www.solarwindsmsp.com

Founded 2014

SolarWinds Take Control Cost Overview

SolarWinds Take Control does not have a free version but does offer a free trial.

SolarWinds Take Control video
Play
-thumb
-thumb
-thumb
-thumb

Free Version

No

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

SolarWinds Take Control Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

View full list of Remote Support Software

  • Collaboration
  • Electronic Signature
  • Employee Activity Monitoring
  • Live Chat
  • Meeting Management
  • Remote Access
  • Remote Support
  • Softphone
  • Task Management
  • Time Zone Tracking
  • Video Chat
  • Web Conferencing

View full list of Remote Work Software

SolarWinds Take Control Alternatives

More SolarWinds Take Control alternatives

SolarWinds Take Control Reviews

Showing 5 of 15 reviews

Overall
4.3/5
Ease of Use
4.1/5
Customer Service
4.3/5
Features
4.1/5
Value for Money
4.2/5
Tyler F.
Service Manager
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/05/2020

"Quality service at a great price for small businesses"

Comments: Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

Pros: Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

Cons: No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

  • Reviewer Source 
  • Reviewed on 05/05/2020
Eli P.
Centralized Services Administrator
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/07/2019

"Good Product as a Complment to Solarwinds N-Central"

Comments: Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Pros: Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

Cons: The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

  • Reviewer Source 
  • Reviewed on 14/07/2019
Verified Reviewer
Senior Project Lead
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    3/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 16/01/2018

"Not user friendly"

Comments: None at all

Pros: The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

Cons: This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

  • Reviewer Source 
  • Reviewed on 16/01/2018
Andrew H.
Managed Services Administrator
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/05/2019

"Take Control: Just Works"

Comments: Awesome. Love it.

Pros: It just works.
Fast connections.
Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality.
Automatic reconnect
Lightweight
integrated chat, system shell, information, full audit trail.

Cons: It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

  • Reviewer Source 
  • Reviewed on 23/05/2019
Verified Reviewer
Support Engineer
51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/07/2018

"Great software with many features"

Comments: I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros: * Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.

Cons: * The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

  • Reviewer Source 
  • Reviewed on 17/07/2018