--- description: Learn more about Helcim price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helcim Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Helcim](/software/149107/virtual-terminal) # Helcim Canonical: https://www.capterra.com.au/software/149107/virtual-terminal Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/149107/virtual-terminal?page=2) > Helcim is a payments company who believes in helping businesses grow. We deliver an easier, smarter, and more affordable experience. > > Verdict: Rated **3.8/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Helcim? For small \& medium sized businesses like dentists, lawyers, accountants, restaurants, wholesalers, and online retailers. Or any business looking for a better way to accept payments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 33 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Helcim - **Location**: Calgary, Canada - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free version available) - **Pricing Details**: Contact Helcim for pricing information. Helcim offers Better Pricing which means lower rates, no monthly fees, no contracts, volume discounts, and no hidden fees. No monthly fees. No setup fees. No cancellation fees. No PCI \& non-compliance fees. No bank deposit fees. No customer service fees. Helcim also offers automatic volume discounts. The more you process, the more you save. Your pricing automatically updates based on your three-month processing average. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - ACH Payment Processing - Accounting Integration - Billing & Invoicing - CRM - Catalog Management - Contact Database - Contactless NFC - Credit Card Processing - Customer Accounts - Customisable Invoices - Data Security - Debit/Credit Card Processing - Discount Management - Electronic Payments - Email Marketing - In-Person Payments - Inventory Management - Invoice Processing - Mobile Access - Mobile Card Reader - Mobile Payments - Multi-Period Recurring Billing - Multiple Payment Options - Order Management - PCI Compliance - Payment Fraud Prevention - Payment Gateway Integration - Payment Processing - Point of Sale (POS) - Promotions Management - Purchase Order Management - Recurring/Subscription Billing - Refund Management - Reminders - Reporting & Statistics - Reporting/Analytics - Retail Inventory Management - Returns Management - Reviews Management - Sales Reports - Shipping Management - Shopping Cart - Subscription Management - Tax Calculation - Third-Party Integrations - Website Management - eCommerce Management ## Integrations (3 total) - QuickBooks Online - WooCommerce - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Payment Processing Software](https://www.capterra.com.au/directory/30232/payment-processing/software) ## Related Categories - [Payment Processing Software](https://www.capterra.com.au/directory/30232/payment-processing/software) - [eCommerce Software](https://www.capterra.com.au/directory/3/ecommerce/software) - [Billing and Invoicing Software](https://www.capterra.com.au/directory/30015/billing-and-invoicing/software) - [Recurring Billing Software](https://www.capterra.com.au/directory/30927/recurring-billing/software) - [POS Systems](https://www.capterra.com.au/directory/20052/point-of-sale/software) ## Alternatives 1. [PayPal](https://www.capterra.com.au/software/179251/paypal) — 4.6/5 (26321 reviews) 2. [Venmo](https://www.capterra.com.au/software/182159/venmo-) — 4.7/5 (9272 reviews) 3. [Stripe](https://www.capterra.com.au/software/123889/stripe) — 4.6/5 (3317 reviews) 4. [Square Payments](https://www.capterra.com.au/software/170278/square-payments-processing) — 4.7/5 (2675 reviews) 5. [Square Point of Sale](https://www.capterra.com.au/software/154907/square-point-of-sale) — 4.6/5 (3024 reviews) ## Reviews ### "Great product, Great customer service, better than others" — 4.0/5 > **Kobie** | *2 March 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Apis work, testable, and good customer service. Cant tell you how much customer service means in this time > > **Cons**: Need a better pay widget. One that allos you to add more fields and customize checkout. For my product I need discount codes to be tracked for purchase for affiliate marketers. > > Its been 👍 great. You guys even listen to my suggestions. I had issues with APIs and customer representative assissted me with solving my problem. I also noted it would be better if their customers could get a list of subscriptions and customers through and api. ----- ### "Small business friendly" — 4.0/5 > **Courage** | *12 June 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: My favorite feature of Helcim is the ability to pass the processing fees onto the customer or not, it's my choice. > > **Cons**: I don't like the fact that I don't receive a notification when a customer pays an invoice online. I have to manually check if its paid. > > I feel like Helcim is very small business friendly. They make the payment process easy for me and my customers. ----- ### "Closed Tickets, No Transparency, and Misleading Onboarding – A Disappointing Helcim Experience" — 1.0/5 > **Verified Reviewer** | *4 December 2025* | Accounting | Recommendation rating: 1.0/10 > > **Pros**: The marketing materials and website initially appeared transparent and modern. The Learning Centre and developer documentation are well‑organized, but they are not a substitute for real onboarding support. > > **Cons**: Lack of transparency on actual rates and agreements. Tickets closed without resolution. No callback or dedicated onboarding support. Contradictory and sugar‑coated messaging from staff. Aggressive marketing that does not match the reality of customer experience. > > I attempted to onboard my incorporated business with Helcim in late 2025. Despite multiple tickets and direct emails to sales and support, I never received clear answers to basic questions such as my actual payment processing rates, settlement timelines, or a copy of my merchant agreement. Tickets were closed without resolution, responses were generic links, and callback requests were ignored. My overall experience was negative. Helcim activated my account without providing clear rates or agreements, ignored sales inquiries, and closed tickets prematurely. Their responses were impersonal and evasive, leaving me with no confidence in their governance or compliance standards. I chose to continue with my existing provider of three years, who values transparency and ethics. I was evaluating Helcim for recurring billing, invoicing, and payment processing for both corporate and nonprofit accounts. I deliberately held back from transferring clients until I had clarity on rates and agreements — which never came. ----- ### "Happy customer's review" — 5.0/5 > **Vlad** | *26 January 2026* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Great solution\! As for small business owner, for me this was super easy to setup and start using. Limit of $10K per month little limits my abilities but I hope that will change in the future. I use only direct from online store redirect so not using invoicing or other features. > > **Cons**: I am not sure what to say here, I like everything so far. I am not sure what to say here, I like everything so far. > > Happy customer \! Easy to use, easy to setup interface. Great solution\! Also like the web interface very much\! ----- ### "Frustrated with invoicing timing out after 30 seconds" — 2.0/5 > **Steve** | *25 April 2025* | Building Materials | Recommendation rating: 2.0/10 > > **Pros**: I like the invoice options and customization. I like how quick the payments show up in my bank. I like that non-admin personnel can log in. > > **Cons**: I would give Helcim 5-stars if weren't for the site timing out after about 30 seconds. I'm constantly adding new customers, referencing past customers in invoicing, but it keeps timing out sometimes as soon as 20 seconds. I have to refresh by going back to home and then to invoicing. Very frustrating\! I also wish the estimate feature would say EST instead of INV and not have a due date. I also wish my address would appear on the top of the invoice instead of the bottom. > > The timing out issue is very annoying creating extra time when working with invoices. I still like a lot of features, so overall pretty good. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/149107/virtual-terminal?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/149107/virtual-terminal) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data