CASH+ Call Recording Software
by Hansen Software
Who Uses This Software?
Debt Collection Agency, Financial, Legal, Car Dealerships, Insurance Company, Order Desks, Sales, Telemarketing, Staff Training, Customer Care, Healthcare and Medical Providers.
Average Ratings9 reviews
- Overall 5 / 5
- Ease of Use 5 / 5
- Customer Service 5 / 5
- Features 4.5 / 5
- Value for Money 5 / 5
- Starting Price USD 2,895.00/one-time
- Pricing Details Trunk Side Recording, Pricing by Line Type and Quantity. PRI, SIP or Analog
- Free Version No
- Free Trial No
Installed - Windows
24/7 (Live Rep)
- Hansen Software
- Founded 1990
About CASH+ Call Recording Software
CASH+ Call Recording for business phone systems, records all incoming and outgoing calls on PRI, Analog or SIP lines at your office. Compatible almost every business phone system. Using the CASH+ Call Recording software you can search and review calls by telephone number, station name, station numbers, line, trunk, call type and much more. Listen to, crop, save or email the recordings as needed. CASH+ is installed on premise and includes unlimited Web clients. It is also very easy to use.
CASH+ Call Recording Software Features
- Call Sharing
- Distributed Call Recording
- Event Triggered Recording
- File Transfer
- Instant Retrieval
- On-Demand Recording
- Recording Bookmarking
- Scheduled Recording
- Screen Activity Recording
- Video Call Recording
CASH+ Call Recording Software Most Helpful Reviews
Reviewed on 02/04/2018
Support is fantastic, and call recording quality is spectacular. Very easy to use.
From this software, I have the benefit of a solid answer to the question "What was said during that call?"
No more he-said she-said!
Pros: I love the ability to capture a recording in a sound file that can be emailed to others to review. The vast array of call search options make it easy to find the recording I'm looking for.
Cons: There's nothing I don't like about this software. It's been very reliable. We opted not to go with an audio AND visual recording system - instead opting for audio only - and I find that there are times that I cannot properly determine what an agent was keying on the computer in conjunction with the phone call, however for quality control and Errors and Omissions protection, I can't beat this software!
Reviewed on 31/10/2017
Very user friendly program, provides all options you could want!
When searching for a program with our phone system, our phone vendor suggested this company and their product. We implemented it over 3 years ago and have been completely satisfied with how it has filled our needs.
Their technical support team is top notch and always willing to help with whatever we might need. We were grateful for the referral from our phone vendor!
Reviewed on 06/01/2016
Cash+ Call Recording software has taken the guesswork out of communication disputes!
Comments: Primarily, Cash+ has been used in our office as a training and coaching tool. Calls are evaluated to ensure that we are meeting our service guarantee to our clients - and to track trends that need to be addressed. We've found, however, that there has been a 'fringe benefit" to our call recordings. Prior to installing and using this software, we occasionally found ourselves in the position where our client and our employee had differing recollections (or simply no recollection) of conversations that affect important issues, such as their coverage options or payment arrangements. Now, when such a dispute arises, we are able to rely on the call recording to determine the facts. I can't stress how useful this has been in resolving "he said/she said" disputes. On the down side, the occasional recording will be "split" into two separate call records in the Cash+ System (caused by a quick loss of internet phone connection), however I must share that the service support team at Hansen Software has always been able to recover the "missing part" of a call, and done so promptly. Hansen's service team assisted me with the set-up of daily and weekly phone reports, and took the time to walk me through the report set-up procedure so that I can handle this task on my own as I seek out new or customized information gathered by the software. I'm always greeted with a cheerful offer of assistance when I call or log in for remote support. I highly recommend Cash+!
Reviewed on 07/12/2017
This software is stellar.
Comments: Both products we use in one software package.
The ease of use. The call accounting and recordings are accessible for the dashboard.
The software is very intuitive.
Cons: So far there is nothing that comes to mind. The only thing that I can think of is the email notification that we get over the weekend. We are closed and I am not sure there is a way to setup a schedule to not alert over the weekend.
by Hansen Software on 08/12/2017
Thank you for taking the time to review the CASH+ Call Recording. We do have the ability to adjust the notification to not notify you on certain days. I will have a technician reach out to you to make the necessary changes.
Reviewed on 05/04/2017
Fantastic Customer Service
Comments: The software integrates with our PMS great, but more importantly, their customer service (on the rare occasion we do need assistance) is top notch. I can usually get someone on the phone who knows exactly what they're doing within 5 minutes of dialing. They follow through on the issues completely, and follow up to make sure everything is still up to standard a few days later. Awesome service, great product that integrates perfectly with our systems.