SapphireIMS

by Tecknodreams Software Consulting

Who Uses SapphireIMS?

Small, Mid & Large enterprises who needed comprehensive ITAM solutions with focus on dynamic inventory(track baseline change), software asset management, policy compliance & lifecycle operations.

What Is SapphireIMS?

SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business Service Monitoring Solutions. Our Professional Services, Managed Services and Training & Certification services ensure that you have a trouble-free implementation.

Value delivered
68% reduction in manual processes
35% improvement in personnel productivity
35% improvement in service delivery

SapphireIMS Details

Tecknodreams Software Consulting

http://www.sapphireims.com

Founded 2002

Compare SapphireIMS with similar products

Starting price

USD 1,500.00/year
N/A
USD 19.00/month
USD 40.00/month

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial No

SapphireIMS deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

SapphireIMS Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • CMMS
  • Calendar Management
  • Compliance Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Reports
  • Dashboard Creation
  • Document Management
  • Document Storage
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Facility Scheduling
  • Fixed Asset Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Parts Management
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Software License Management
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management
  • Workflow Management

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  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
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  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
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  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Email Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • User Management
  • Workflow Management

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  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
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  • Asset Tracking
  • Audit Management
  • Availability Management
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  • Capacity Management
  • Change Management
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  • Configuration Management
  • Contract/License Management
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  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
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  • Email Management
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  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Project Management
  • Release Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Workflow Management

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  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • CMDB
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Templates
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  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • SSL Security
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Widgets
  • Workflow Management

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SapphireIMS Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.4
Customer Service 4.2
Features 4.3
Value for Money 4.4

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Write a Review!
Pradeep S.
Sr.Vice President - IT
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 04/09/2017

"This software has all the required features."

Comments: Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

Pros: This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

Cons: With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

  • Reviewer Source 
  • Reviewed on 04/09/2017
Jinesh T.
Project Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 12/01/2020

"I strongly recommend SapphireIMS as ServiceDesk tool"

Comments: Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

Pros: This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Cons: Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Vendor Response

by Tecknodreams Software Consulting on 16/01/2020

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

  • Reviewer Source 
  • Reviewed on 12/01/2020
Mangesh M.
AGM-IT Infra
Mining & Metals, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    2 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 04/02/2020

"Support & Services"

Comments: We are using it for ITSM & ITAM tool for JSW.

Pros: Flexibility.
Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.

Cons: Support & Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support & services team needs to improve a lot.

  • Reviewer Source 
  • Reviewed on 04/02/2020
Pramod V.
Tools Consultant
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 20/09/2017

"A complete IT management product !"

Pros: The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job . From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features

Cons: Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements

  • Reviewer Source 
  • Reviewed on 20/09/2017
Aasif K.
Senior Manager - Services
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 09/11/2017

"Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement"

Pros: Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.

Cons: The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement.

  • Reviewer Source 
  • Reviewed on 09/11/2017