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What Is ConnectWise ScreenConnect?

ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.

Who Uses ConnectWise ScreenConnect?

ConnectWise ScreenConnect is designed for IT professionals.

Where can ConnectWise ScreenConnect be deployed?

Cloud-based
On-premises

About the vendor

  • ConnectWise
  • Located in Tampa, US
  • Founded in 1982

ConnectWise ScreenConnect support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, Germany, Ireland and 5 others

Languages

English

ConnectWise ScreenConnect pricing

Starting Price:

USD 29.00/month
  • Yes, has free trial
  • Yes, has free version

ConnectWise ScreenConnect has a free version and offers a free trial. ConnectWise ScreenConnect paid version starts at USD 29.00/month.

Pricing plans get a free trial

About the vendor

  • ConnectWise
  • Located in Tampa, US
  • Founded in 1982

ConnectWise ScreenConnect support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, Germany, Ireland and 5 others

Languages

English

ConnectWise ScreenConnect videos and images

ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
View 6 more
ConnectWise ScreenConnect video
ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files

Features of ConnectWise ScreenConnect

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Chat/Messaging
  • Collaboration Tools
  • Diagnostic Tools
  • Discussions/Forums
  • File Sharing
  • File Transfer
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Recording Software
  • Screen Sharing
  • Search/Filter
  • Session Recording
  • Task Management
  • Third-Party Integrations
  • Troubleshooting
  • Unattended Access
  • Video Chat
  • Video Conferencing

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Reviews of ConnectWise ScreenConnect

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jeev
Jeev
IT Lead in Canada
Verified LinkedIn User
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

If you value your time and energy, use this software

5.0 5 years ago

Comments: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros:

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons:

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Alternatives Considered: LogMeIn Rescue

Reasons for Choosing ConnectWise ScreenConnect: More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Switched From: TeamViewer Remote

Reasons for Switching to ConnectWise ScreenConnect: For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.

Clayton
IT Manager in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Remote Management

5.0 2 weeks ago New

Pros:

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Cons:

Sometimes you have to restart the service after an outage before it gets you back in.

Alternatives Considered: TeamViewer Remote and LogMeIn

Reasons for Choosing ConnectWise ScreenConnect: The unreliability made us switch to ScreenConnect.

Switched From: Splashtop

Reasons for Switching to ConnectWise ScreenConnect: Cost and reputation made us pick ScreenConnect over the other options.

Adam
IT in Australia
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The price is right, it has enough features that were not that easy to integrate, its reputation has

3.0 5 years ago

Comments: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pros:

THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies

Cons:

Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work It was not very intiutive some tasks -- like the whole process i would go through with clients download the exe or file then double click on it --- if you miss it , it will be in your downloads then click run follow prompts then allow and no at this point i would sometimes get a prompt to update the software not good, not good at all your sales and support staff could not give a dam because i was a small 1-15 users account it was not very easy and intuitive initially to do file transfer - have you used team viewer? most respectable organisations wont allow 8041 port through there firewall it has lost its good reputation that support users at the large universities have originally given it being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool with all the quality secure easy products on the market these days | cisco webex|

Alternatives Considered: TeamViewer Remote, SysAid, LogMeIn Pro and SolarWinds Service Desk

Reasons for Choosing ConnectWise ScreenConnect: ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work!

Switched From: TeamViewer Remote

Reasons for Switching to ConnectWise ScreenConnect: CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM

Lance
Operations Manager in US
Computer & Network Security, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Screenconnect - vital remote support tool

5.0 2 months ago

Comments: We've been using this product for several years and it's the best remote support tool I've used to date. The ability to share multiple monitors, transfer files and use the backstage environment are all critical to my teams daily success in providing remote support.

Pros:

My team and I use Connectwise ScreenConnect daily to provide remote support, diagnostics, patching, virus remediation, etc.. It's fast, very flexible, provides a shell environment called backstage that allows us to tweak computers without impacting the end user.

Cons:

There's nothing currently that I dislike about the product.

Jonathan
Jonathan
System Engineer in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A lot of value for dollar with ConnectWise Control

4.0 3 years ago

Comments: Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Pros:

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Cons:

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.