ConnectWise ScreenConnect

Good product that could use a few improvements

Pros:

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Cons:

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

ScreenConnect is an excellent product

Pros:

Easy to manage and use for remote support and remote control

Cons:

File transfer is slow. It works, but the speed is very slow.

It is simple to access the server with ConnectWise remotely.

Comments: Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Pros:

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Cons:

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

ScreenConnect is Simple to use!

Comments: As a company, we're happy to use ScreenConnect for our remote management solution.

Pros:

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

Cons:

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

A reliable remote solution

Comments: Overall, a great and easy solution which is essential to our day to day, providing IT support

Pros:

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

Cons:

There are instances where it can take a while for the device to show as online before you can reconnect

Great Remote Support System

Comments: It's allows us access anywhere onto critical machines to run our operations.

Pros:

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

Cons:

It can be pricey for the features. The addons function could also be a little easier to navigate.

Connectwise Control - An amazing remote app

Comments: Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs.

Pros:

Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.

Cons:

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.

Go-to reliable remote support tool.

Comments: This is our go-to remote support tool. Between access sessions and on-demand sessions we can remote in to almost everything in our environment.

Pros:

Makes remote access straightforward and reliable.

Cons:

Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy.

Easy Way To Connect

Pros:

Easy of use and fast interface Support different operating system such Windows and OS

Cons:

There were so many updates. So, it needed to be updated frequently by IT.

Connect wise review

Pros:

I like most its new features and menu, showing the easiest way to collaborate with coleagues

Cons:

Frankly its simplicity and useful for everyone who hasn't experience in that technology

Best remote access host I've used.

Comments: SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us an issue. Overall I recommend it highly.

Pros:

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

Cons:

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

review

Pros:

very easy to use for admins and clients to download/install on ad-hoc basis

Cons:

would like to see the naming convention change to easier options

Cant user for Days on end due to their broken 2FA

Comments: Avoid Avoid Avoid represents a massive corporate risk

Pros:

Not their support its almost non existant

Cons:

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

Screenshare at its best!

Pros:

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

Cons:

something to consider is to have a web-based deployment, but in general terms the application is seamless

ConnectWise works great for us.

Pros:

Ease of use and setup. It works for what we need it to do, no issues for daily remote work.

Cons:

Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.

Quick and Convenient

Pros:

Very easy to install on Windows and Mac alike.

Cons:

Maybe the price is a little higher than it should be.

Increases connectivity and problems

Pros:

ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.

Cons:

ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.

Review

Comments: very good

Pros:

soild and reliable remote support tool works well

Cons:

no cons it is a soild and reliable remote support tool works well

Easy Access for remote support

Comments: ConnectWise Control has helped us massively supporting users remotely, especially during the Covid pandemic when all users where working from home and we were required to provide support over the phone and whilst maintaining distancing.

Pros:

ConnectWise Control is a seamless tool used for remote support. It allows IT support to connect to an end user device/Server without having to log the user or session out. meaning a user can report an issue and support personell can be on supporting in no time. There are also great file and clipboard sharing features. Along with unattended access to PowerShell and command line which can be useful for troubleshooting without impacting the users day.

Cons:

ConnectWise Control is a brilliant tool for remote support, the issue I have is it can become a security risk given users machines can be accessed and remotely managed with no acceptance of session from the end user.

Get your tickets resolved wisely with ConnectWise

Pros:

1. Clients get a good experience when their ticket is resolved through ConnectWise.2. It's a new platform in the market even then it is getting good attention.3. Provides end to end encryption.

Cons:

1. Sometimes service providers are used for malicious use.2. A bit of professional UI which new users find difficult.

Great Remoting Tool!

Comments: We love this service from ConnetWise

Pros:

It does the job as branded. This tools comes handy for MSP's

Cons:

Price is bit on a higher side and customer service can be improved a bit.

A Powerful and Reliable Tool for Remote Support and Remote Access

Comments: ConnectWise Control is a remote support and remote access software that allows users to remotely connect to and control computers and other devices. It is primarily used by IT professionals and customer service teams to troubleshoot and fix technical issues remotely, as well as to provide remote assistance and support to clients.ConnectWise Control is generally well-regarded by users, with many praising its reliability, ease of use, and wide range of features. Some users have reported issues with the software's pricing structure, which can be somewhat complex and may not always be clearly communicated. Overall, however, ConnectWise Control is a powerful and reliable tool for remotely accessing and controlling devices, and is a valuable tool for IT professionals and customer service teams.

Pros:

There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of protocols and technologies for connecting to and controlling devices, including Remote Desktop Protocol (RDP), VNC, and SSH. This allows users to easily connect to and control a wide range of devices using the software.Reliability: ConnectWise Control is generally considered to be a reliable and dependable tool for remote support and remote access. It has a track record of being able to establish and maintain stable connections, which is essential for effective remote support and access.Ease of use: ConnectWise Control is designed to be easy to use, even for users who are not particularly technical. The software has a user-friendly interface and includes a range of helpful features, such as chat and messaging tools, that make it easy for users to communicate and collaborate with others while working remotely.Overall, I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, and is a valuable addition to any IT professional or customer service team's toolkit

Cons:

There are a few things that I did not like about ConnectWise Control:Pricing structure: Some users have reported that the pricing structure for ConnectWise Control can be somewhat complex and may not always be clearly communicated. This can make it difficult for users to understand exactly how much they will be paying for the software and what features are included in their subscription.Limited platform support: ConnectWise Control is primarily designed to work with Windows and macOS devices. While it is possible to use the software to remotely access and control other types of devices, such as Linux servers, the support for these platforms may be limited compared to Windows and macOS.Complexity: While ConnectWise Control is generally easy to use, the software can be somewhat complex to set up and configure, especially for users who are not particularly technical. This can make it challenging for users to get the software up and running, especially if they encounter any issues or problems.Overall, while I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, it does have some limitations and drawbacks that users should be aware of.

ConnectWise Control: A must-have tool for IT professionals

Comments: is a great choice for IT professionals in need of an easy to use and secure platform for remote support and access tasks. It's user-friendly, packed with features, and secure, but it may have a learning curve and may not be suitable for all users.

Pros:

its user-friendly interface and wide range of features, including screen sharing, file transfer, and many more.

Cons:

may be confusing for users who aren't familiar with remote support and access tools, and it may take a while to get used to all its features and functions.

Glitchy but solid product

Pros:

Good customer service. Easy to deploy. Supports different operating systems.

Cons:

Many times had to re-install the agent due to connection issues. The agents would all of a sudden lose connection with the server.

Great tool for remote troubleshooting

Comments: brilliant

Pros:

Excellent user interface and easy to deploy to make remote troubleshooting easy

Cons:

Costing can be little high to implement it for whole enterprise