--- description: Learn more about Phone.com price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Phone.com Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Phone.com](/software/147610/phone-com) # Phone.com Canonical: https://www.capterra.com.au/software/147610/phone-com Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/147610/phone-com?page=2) > Phone.com delivers professional business calling, texting, and video—so you can stay connected anywhere, on any device. > > Verdict: Rated **3.6/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Phone.com? Phone.com serves small and midsize businesses and independent professionals who need flexible, professional communications without contracts or complexity. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 71 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Phone.com - **Location**: Newark, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 18.00 - **Pricing model**: Per User - **Pricing Details**: All plans come with Phone.com’s core communication features (like call handling, voicemail, and video meetings), and you can choose to bill monthly or annually (annual billing usually offers savings). Add-ons such as ProSIM (mobile voice), live answering services, or bespoke integrations are available separately. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automated Attendant - Automatic Transcription - Call Center Management - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Screening - Call Transfer - Collaboration Tools - Electronic Hand Raising - File Sharing - Host Controls - IVR - Meeting Management - Mobile Access - PBX - Presentation Streaming - Private Chat - Real-Time Chat - Recording - Reporting/Analytics - SIP Trunking - Screen Sharing - Softphone Software - Two Way Audio & Video - Video Chat - Video Conferencing - VoIP - Voice Mail ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software) - [Audio Conferencing Software](https://www.capterra.com.au/directory/32919/audio-conferencing/software) - [Web Conferencing Software](https://www.capterra.com.au/directory/30075/web-conferencing/software) - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) ## Alternatives 1. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews) 3. [800.com](https://www.capterra.com.au/software/208208/800-com) — 4.7/5 (313 reviews) 4. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Great when it works" — 3.0/5 > **Becky** | *22 November 2024* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). > > **Cons**: The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. > > Awesome when it works, but super glitchy and lately has been failing completely. ----- ### "Dialing for Dollars is EASY\!" — 5.0/5 > **David** | *30 January 2026* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Everything about Phone.com is terrific\! From initial setup to ongoing support, pricing, and ease of use. > > **Cons**: The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. > > I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. ----- ### "Use to be good not anymore" — 1.0/5 > **Faby** | *13 September 2024* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Easy to use once you understand how to use it Self us online kiosk > > **Cons**: 3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent > > It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible\!\!\!\!\!\!\! ----- ### "worst customer service you will experience\!" — 2.0/5 > **alex** | *30 October 2024* | Construction | Recommendation rating: 0.0/10 > > **Pros**: I liked the fact that I could have a toll free number to use in my business. > > **Cons**: The customer service is a joke\! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone\! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through > > signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill\! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone\! I'm just going to let it disconnect and get another number somewhere else ----- ### "Decent Phone System for Small Business" — 3.0/5 > **Fernando** | *20 July 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point > > **Cons**: poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app > > its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/147610/phone-com?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/147610/phone-com) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data