15 years helping Australian businesses
choose better software

What Is Deputy?

Deputy is a multi-award winning, modern workforce management tool for hourly work. With Deputy you can create staff schedules in minutes and then publish them to on any device, track Time & Attendance, and sync your timesheets to payroll seamlessly. Deputy integrates with over 300 leading POS and Payroll providers for end-to-end confidence. Free iOS and Android apps mean you can manage your business from anywhere. Start your free Trial today.

Who Uses Deputy?

Deputy serves the following industries; hospitality, retail, event, healthcare, construction, teaching, childcare, security, service and any other industries that have a need to manage hourly workers.

Deputy Software - Smart Scheduling
Deputy Software - Real time insights
Deputy Software - Manage Leave and PTO
Deputy Software - Track Time
Deputy Software - Sync with your systems

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Reviews of Deputy

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.6
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Shari
Shari
Independent Contractor in Jamaica
Verified LinkedIn User
Consumer Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best Scheduling App Ever

5.0 2 years ago

Pros:

I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused.

Cons:

It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in.

Lillian
Lillian
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Staff adore Deputy's reduced office time!

4.0 last year

Comments: Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work.

Pros:

Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information.

Cons:

Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge.

Wende
HR Director administrative assistant in US
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Company use of Deputy

5.0 last month New

Comments: It has been positive.
I am able to search history on specific employees which is beneficial in reviews.

Pros:

I recently had a problem and deputy staff assisted until the problem was solved.

Cons:

I felt the problem should have been easier to solve. Additionally, I am on an annual plan and don’t think opening an archived employee to review history should could as an additional user for that month.

Ryan
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Stay Away From Deputy!

1.0 4 years ago

Comments: Deputy worked fine for us for at least a year. Nothing special, but it integrated with our Gusto payroll and ServiceM8 CRM and that's what we needed. But about 5 weeks ago it lost the ability to calculate over time. If a man works 49 hours in a week, it exports it to Gusto now as 49 straight hours, instead of 40 straight and 9 OT. We have exchanged dozens of emails with Deputy and we only get a canned response back. They say they are looking at it, but we don't believe it. How difficult could it be to compute OT correctly for a time tracking app?!! We don't think there is anyone working there any longer, -just a shell sucking up the monthly fees for as long as possible before folding.

Pros:

The integration with ServiceM8, which is why we chose Deputy

Cons:

Customer service is horrendous, and the product is unreliable.

Becki
District Manager in US
Accounting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great product !

5.0 2 months ago

Pros:

I absolutely love the online time clock and schedule feature. It also helps me keep track of a large team across multiple locations. My labor has never been more accurate. This is a great product with fair pricing.

Cons:

Importing to my payroll system was a little difficult at first but with support we worked out the kinks.