What Is MassageBook?
For the massage professional:
MassageBook is a web based desktop, mobile and tablet practice management software solution to help professional massage therapists and bodyworkers achieve business success by simplifying scheduling, marketing, & online business functions.
For the consumer of massage and bodywork services:
MassageBook is the leading national directory of professional massage therapists, simplifying the process of finding and booking local massage therapists.
Who Uses MassageBook?
We allow the small to medium size massage practice, bodywork business, and day spas to compete with their bigger rivals.
Where can MassageBook be deployed?
Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- by 2Book
- Located in Mt Pleasant, US
- Founded in 2013
- Phone Support
About the vendor
- by 2Book
- Located in Mt Pleasant, US
- Founded in 2013
- Phone Support
MassageBook videos and images
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Features of MassageBook
- Activity Dashboard
- Appointment Management
- Automated Scheduling
- Barcode / Ticket Scanning
- Booking Management
- Calendar Management
- Calendar Sync
- Class Scheduling
- Client Management
- Client Portal
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Discount Management
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- Employee Scheduling
- Event Scheduling
- For Salons and Spas
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Online Booking
- Payroll & Commissions
- Performance Metrics
- Point of Sale (POS)
- Promotions Management
- Real Time Reporting
- Reporting & Statistics
- Reservations Management
- SMS Marketing
- SMS Messaging
- Social Media Integration
- Task Scheduling
- Third Party Integrations
- Transaction History
- Website Integration
Alternatives to MassageBookMore MassageBook alternatives
Just What I Need To Manage My Practice
I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners.
I stay because I feel like they have and continue to develop the software Just For Me. I like that :D
Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business. Their mobile-accessibility - for both business-owner and its customers - is impeccable. The marketing and promotional components are integrated very well into the CMS function. Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal. Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis. The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way". I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.
As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.
I've tried several. MassageBook is the best!
Comments: I have had a truly great experience with MassageBook and the customer service team is just the best! My schedule has never been consistent since I'm a full-time college student so the monthly subscription fits perfectly with my budget. I don't feel like I'm throwing away money during the weeks when I don't have clients due to finals.
I appreciate how easy it is to integrate with other software I use for my business, like my website, my Google calendar, and all the links to my social media business pages. When you're an Independent Contractor with no employees, you wear many hats. I do my own marketing, bookkeeping, accounting, tax preparation, and soon I'll be writing my own blog and teaching. MassageBook makes my life much easier than it would be without it.
There was one feature I had with another software that I thought was invaluable to any business and it was a policies page. Clients could not book an appointment unless they signed off on the no-show or refund policy. The feature dramatically decreased the potential of booking with unreliable or irresponsible clients. There was never any confusion regarding expectations on both sides. I would much rather have this as a separate feature from the Intake Form because it was an opportunity to educate the client on why the policies exist.
MassageBook is designed for individual therapists - not companies with W2'ed employees
This product is OK and cheap for a single massage therapist; you will be sorely disappointed if you try to manage a multi-employee business with it
MassageBook support has been super responsive
MassageBook is very secretive of their product roadmap - they will not provide any insight to customers on when requested features might become available.
The cost is low - so low, unfortunately, that MassageBook doesn't have resources to invest in building out company-level features Support team is responsive
MassageBook is missing even the most basic data elements in its reporting module to support basic business activities such as payroll and tax reporting. MassageBook is designed for individual therapists at the expense of supporting business marketing and control - it promotes individual therapist website/bios/contact information, it promotes the MassageBook website at the expense of the business's custom website The automated marketing functionality is buggy, and sent communications to customers that they shouldn't have received There is no online help for the reporting module
2 years ago
Jason, Appreciate the review and I'm sorry to hear we didn't meet your needs. To make sure people who read this are accurately informed, let me clarify a few things. * It's true - MassageBook is not an accounting solution. You can export financial info to any accounting program though. Payroll services like ADP and Paychex can manage everything payroll inexpensively. * Having your business included in the MassageBook directory is completely optional. It's there as an option to drive more business to your practice should you wish to receive new clients from this source. * You seem to have been very happy with our support team, yet your rating doesn't reflect this. We go to great lengths to support everyone quickly, efficiently - and warmly. * New feature releases - There's no secret. We just can't promise exactly when a feature will be released by the simple nature of software development - so we don't. But we're happy to share what to expect next from us. - Mark/CEO
This is stupid. I have no idea what you are trying to accomplish with a title for my review.
Comments: Love it overall. Would not change to another provider. The staff are wonderful and extremely helpful. I recommend them often to other spas, yoga and massage therapy business owners.
Does everything a health and wellness service industry needs for the best cost.
Needs a way to remove old people from the selections . SAme with clients. I realize that we have to keep information regarding clients for a certain period but there needs to be a separate list for old clients who will not be returning, ie, have died, moved far away etc. from our current client listing and coatacts. 2nd needs to make a way to accept information from visitors of other countires.
A must have for a massage therapy business
Comments: Absolutely wonderful experience.
This software is very easy to use. I switched from another program and the ease of transferring my client information over was so very easy. The marketing has helped me build my business very quickly, as well as boosting google placement. The customer service is so very professional and always helps me quickly and patiently when I’ve had an issue. I highly recommend this company.
There could be an easier way to move an already booked appointment to another day. In the last program I used, you could just tap the client booking and find a day to move it to and click the time and date which moved without having to cancel and rebook.