---
description: Learn more about USU IT Service Management price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: USU IT Service Management Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [USU IT Service Management](/software/147064/usu-valuemation-itsdm)

# USU IT Service Management

Canonical: https://www.capterra.com.au/software/147064/usu-valuemation-itsdm

> USU IT Service Management is a modular, fully ITIL-compliant software suite. It offers everything IT organizsations need.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses USU IT Service Management?

We serve large to medium-sized enterprises independent from industry sectors and IT service providers.

## About the vendor

- **Company**: USU
- **Location**: Möglingen, Germany
- **Founded**: 1977

## Commercial Context

- **Starting Price**: EUR 30,000.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: The software is available both as SaaS and on-premises.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile)
- **Supported Languages**: English, French, German, Italian
- **Available Countries**: Austria, Belgium, Canada, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Sweden, Switzerland, United Kingdom, United States

## Features

- Access Controls/Permissions
- Ad hoc Reporting
- Alerts/Notifications
- Assessment Management
- Asset Tracking
- Audit Management
- Automated Routing
- Barcode/Ticket Scanning
- Capacity Management
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Automation
- Configuration Management
- Content Management
- Customer Database
- Customer Support
- Dashboard
- Data Connectors
- Data Visualization
- Full Text Search
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Macros/Templated Responses
- Maintenance Scheduling
- Multi-Channel Communication
- Multiple Data Sources
- Multiple Projects
- Performance Metrics
- Prioritization
- Problem Management
- Progress Tracking
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Risk Analysis
- Risk Assessment
- Risk Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Task Management
- Text Editing
- Vendor Management
- Visual Analytics
- Workflow Management

... and 19 more features

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Related Categories

- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)
- [Project Portfolio Management Software](https://www.capterra.com.au/directory/30862/project-portfolio-management/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)
- [Configuration Tools Software](https://www.capterra.com.au/directory/32355/configuration-tools/software)

## Alternatives

1. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews)
3. [ServiceTonic](https://www.capterra.com.au/software/112516/servicetonic) — 4.5/5 (2 reviews)
4. [C2](https://www.capterra.com.au/software/135915/c2-atom) — 4.3/5 (14 reviews)
5. [Alloy Navigator](https://www.capterra.com.au/software/108129/alloy-navigator) — 4.5/5 (64 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/147064/usu-valuemation-itsdm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/147064/usu-valuemation-itsdm> |
| de-AT | <https://www.capterra.at/software/147064/usu-valuemation-itsdm> |
| de-CH | <https://www.capterra.ch/software/147064/usu-valuemation-itsdm> |
| en | <https://www.capterra.com/p/143289/USU-Valuemation-ITSDM/> |
| en-AE | <https://www.capterra.ae/software/147064/usu-valuemation-itsdm> |
| en-AU | <https://www.capterra.com.au/software/147064/usu-valuemation-itsdm> |
| en-CA | <https://www.capterra.ca/software/147064/usu-valuemation-itsdm> |
| en-GB | <https://www.capterra.co.uk/software/147064/usu-valuemation-itsdm> |
| en-IE | <https://www.capterra.ie/software/147064/usu-valuemation-itsdm> |
| en-IL | <https://www.capterra.co.il/software/147064/usu-valuemation-itsdm> |
| en-IN | <https://www.capterra.in/software/147064/usu-valuemation-itsdm> |
| en-NZ | <https://www.capterra.co.nz/software/147064/usu-valuemation-itsdm> |
| en-SG | <https://www.capterra.com.sg/software/147064/usu-valuemation-itsdm> |
| en-ZA | <https://www.capterra.co.za/software/147064/usu-valuemation-itsdm> |

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