ISL Light

Easy Remote Support

Pros:

Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.

Cons:

The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!

Gives me the control I need always.

Comments: It gives me the ability to reconcile all the bank accounts of my client companies regularly. It allows me to handhold any of the staff if they need guidance when they need me. It allows me to produce Company Management Accounts in a timely manner.

Pros:

The ability to access my client companies whenever I need to. Even when I am inside the Arctic Circle. The reassurance it gives my client companies that I am always there when they need me.

Cons:

I cannot think of anything that needs improving or gives me any problem.

Long term user

Pros:

Connection using the AlwaysOn setup is excellent and very quick to establish a connection to a remote PC.

Cons:

On demand client setup could do with some prompts on the administrators end to describe what the user might be seeing. Often a user will start to read out a security warning and ask what to do so would be good to know what these might be as they seem to differ slightly, maybe from browser to browser.Initial setup to connec to a Mac is tricky and seems to involve changing system settings for screen recording. A quick link to help for this would be useful when establising a connection to save time.

It's almost perfect.

Comments: Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.

Pros:

Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.

Cons:

A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.

Alternatives Considered: TeamViewer and AnyDesk

Reasons for Choosing ISL Light: Cost savings.

Switched From: TeamViewer and LogMeIn Central

Reasons for Switching to ISL Light: Cost savings, self-hosted solution, I wish I could say more but until they fix the issues these are the only advantages.

For me the best remote control application.

Pros:

Very fast and efficient, we have been using it for 10 years and honestly for us it is essential in our daily work to support and maintain our customers. We have not considered the change at any time, it evolves little by little and adapts to the new versions of operating systems without stopping working on the old ones. We would compare it again.

Cons:

I have found absolutely nothing that could make me consider changing this software for another of the competition, it performs its function amply.

Alternatives Considered: TeamViewer

Reasons for Switching to ISL Light: The main reason was the price at the time, right now I would not change it for teamviewer.