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What Is ISL Light?

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.

Who Uses ISL Light?

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

ISL Light Software - Control a computer remotely
ISL Light Software - Connect to an unattended computer
ISL Light Software - Enter the access password
ISL Light Software - Start a remote support session

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Reviews of ISL Light

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
23%
3
1%
1
0%
Chris
Chris
Director in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Feature-rich, robust remote support software with excellent customer support.

5.0 5 months ago

Comments: Excellent - head and shoulders above the competition.

Pros:

Customer support, feel listened to, great product, works every time, competitive pricing, never skipped a beat.

Cons:

Nothing, nada, zero, zilch. There's nothing not to like, there really isn't.

ISL Online Response

4 months ago

Hi Chris, we value your input and are glad to know that you find ISL Online to be of high quality. Your review motivates us to continue delivering excellence!

Gary
Managing Director in UK
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Market Leading Remote connectivity software

5.0 3 weeks ago New

Comments: Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with.

Pros:

Its very easy to use, quick to connect to users machines and never seems to freeze or have connection issues, which is vital to our business

Cons:

There is nothing to dislike about ISL. They contact us in good time about our renewals, the comms are really friendly and they are just a nice company to do business with

MAtjaž
Support/Development in Slovenia
Consumer Electronics, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

ISL Light

3.0 5 years ago

Comments: We mostly support people in the USA, Denmark, Arab emirates.

Pros:

slo support, multiple monitor connect is nice

Cons:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

ISL Online Response

5 years ago

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team

Mark
Technical Director in UK
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use, it just works.

5.0 3 weeks ago New

Comments: Having used ISL for 10+ years i can say it has been great to use everyday. It's very easy and it just works everytime.

Pros:

It is very easy to use on both computers and mobile devices.

Cons:

The reporting of end device hardward and software could be better. A simple report to view all devices or groups of devices in one place.

Martin
Martin
Managing Director in UK
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Easy Remote Support

5.0 10 months ago

Pros:

Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.

Cons:

The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!

ISL Online Response

8 months ago

We're grateful for your input, Martin. Thanks!