--- description: Learn more about RepairDesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RepairDesk Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Computer Repair Shop Software](/directory/30903/computer-repair-shop/software) > [RepairDesk](/software/146659/repairdesk) # RepairDesk Canonical: https://www.capterra.com.au/software/146659/repairdesk Page: 1 / 11\ Next: [Next page](https://www.capterra.com.au/software/146659/repairdesk?page=2) > Modern repair shop management software featuring repair ticketing, inventory, CRM, invoicing, reporting, payments and more. > > Verdict: Rated **4.7/5** by 244 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RepairDesk? Generic Repair Shops General Repair Shops Cell Phone Repair Shops Computer Repair Shops Watch \& Jewelry Repair Shops Electronics Repair Shops Musical Instruments Repair Shops Shoe Repair Shops ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 244 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RepairDesk - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 99.00 - **Pricing model**: Flat Rate - **Pricing Details**: RepairDesk offers a free 14-day trial, allowing users to explore its features before choosing a plan. The Essential plan starts at $99/month per store and is designed for single-store repair businesses, including unlimited tickets and 5 users per location. The Growth plan, ideal for multi-store businesses and franchises, starts at $149/month per store, supporting unlimited tickets, 8 users per location, and advanced reporting. For specialized needs with mail-in repair and RD Connect, the Advanced plan is custom-priced, offering unlimited tickets and users with tailored features. Discounts are available for annual subscriptions paid upfront. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Algeria, Angola, Argentina, Australia, Benin, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville and 58 more ## Features - Barcode/Label Management - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Customisable Invoices - Discount Management - Electronic Payments - Employee Management - Estimating - Gift Card Management - Intake Management - Inventory Management - Invoice Processing - Job Management - Loyalty Program - Marketing Automation - Mobile Payments - Multi-Location - Multi-Store - Payment Processing - Point of Sale (POS) - Pricing Management - Purchase Order Management - Reminders - Repair Tickets - Repair Tracking - Reporting & Statistics - Sales Order Management - Sales Reports - Supplier Management - Tax Calculation - Third-Party Integrations - Time & Expense Tracking ## Integrations (19 total) - Clickatell - Google Calendar - M360 - Mailchimp - PayPal - QuickBooks Online - QuickBooks Online Accountant - RingCX - SMS Broadcast - SMSGlobal - ShipStation - Shopify - Square Payments - Stripe - Tyro ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Repair Shop Software](https://www.capterra.com.au/directory/30903/computer-repair-shop/software) ## Related Categories - [Computer Repair Shop Software](https://www.capterra.com.au/directory/30903/computer-repair-shop/software) - [Billing and Invoicing Software](https://www.capterra.com.au/directory/30015/billing-and-invoicing/software) - [Retail POS Systems](https://www.capterra.com.au/directory/31656/retail-pos-system/software) - [Jewellery Store Management Software](https://www.capterra.com.au/directory/10061/jewelry-store-management/software) ## Alternatives 1. [RO App](https://www.capterra.com.au/software/1046385/remonline) — 4.5/5 (11 reviews) 2. [BytePhase](https://www.capterra.com.au/software/216610/BytePhase) — 4.9/5 (15 reviews) 3. [RepairShopr](https://www.capterra.com.au/software/133945/repairshopr) — 4.4/5 (127 reviews) 4. [RepairCMS Ultimate](https://www.capterra.com.au/software/1071688/RepairCMS-Ultimate) — 5.0/5 (5 reviews) 5. [Repair Spots](https://www.capterra.com.au/software/174055/repair-spots) — 5.0/5 (5 reviews) ## Reviews ### "Great user experience" — 5.0/5 > **Sam** | *12 February 2025* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Team is really helpful and always quick to solve issues. > > **Cons**: Price is more in the expensive side compared to other pos. > > Excellent service from Zaib, Really quick to help out and always available. ----- ### "Excellent service" — 5.0/5 > **Shadman** | *3 December 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Well organised, friendly staff members, happy to help. > > **Cons**: Nothing yet. Just need 7 days helpline . > > So far so good, quick response from the team ----- ### "Best POS system for Phone Repair Business" — 5.0/5 > **Nick** | *17 October 2024* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: I've been using RepairDesk for over 5 years with 5 locations/stores, and I highly recommend it to any phone repair shop owner. RepairDesk is the best solution available—there’s really no comparable alternative. The customer service is excellent, too; it's rare to find support at this level. For instance, I accidentally imported the wrong Excel file and needed to restore the system to a previous state. Despite it being a Sunday night, Usman and the team resolved the issue overnight, which was a huge relief. I also use the PhonePro system in 4 stores, and after 5 months, I can say it’s been worth the investment. Although there are some issues, it generally provides great value. I’m able to centralize phone calls, SMS, customer history, quick quotes, and more. Plus, it helps me gather more reviews, which has been a great benefit > > **Cons**: While the pricing may seem high, it's understandable as it supports the ongoing improvements and new features that make the platform even better. ----- ### "Perfect for mobile phone shop repair" — 5.0/5 > **Alex** | *22 April 2025* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: It’s just perfect for my booking system in my phone shop repair > > **Cons**: Customer service is great you always get a call to make sure everything is fine ----- ### "Highly Recommend Repairdesk" — 5.0/5 > **Peter** | *22 October 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Easy setup was ready to use from the get go. > > **Cons**: Can’t think of any. The product has ticked all the boxes in terms of what I was looking for from a features perspective. > > The product is fantastic. It has made life alot easier having one product to manage my repairs through to invoicing. The team have been great also always there to support me. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.com.au/software/146659/repairdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/146659/repairdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data