18 years helping Australian businesses
choose better software
Jolt
What Is Jolt?
Jolt is a tablet-based software used to manage daily operations for brands like Chick-fil-A, LEGOLAND, and Regal Cinemas. A global leader in task management, Jolt gives owners and managers a real-time view of checklists from their phone, and uses in-store tablets to ensure your brand standards are always met. Trusted by brands across the globe, Jolt has helped over 300,000 hourly workers complete over 3 billion tasks.
Who Uses Jolt?
Jolt is built to help businesses who employ deskless workers. This includes businesses like restaurants, theme parks, hotels, zoos & aquariums, car washes, doctor's offices, retail stores, and more.
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Reviews of Jolt
The communication tool that revolutionized the way we connect at work
Comments: This communication tool is essential to improve the way we connect and share information in my work team.
Pros:
I like that I no longer have to rely on long emails or messages getting lost in the inbox. With the click of a button, I can send instant messages to the entire team, to specific roles, or to individual employees.
Cons:
It can be a bit confusing and disorganized at times, making it difficult for me to navigate and find past messages. I have also experienced some performance issues, such as content loading delays or occasional system crashes.
Jolt Response
2 years ago
Hi Marina, thank you for your review. We appreciate your feedback regarding the confusion and disorganization you have experienced while using Jolt. We understand how important it is to easily navigate and find past messages, so we are constantly working on improving the user interface and organization features of our platform. Our team is actively working on optimizing the system to ensure a smooth and efficient user experience. If you encounter any further issues, please don't hesitate to reach out to our support team, who will be more than happy to assist you. We're glad to hear that Jolt has been essential in improving the way you connect and share information with your work team. We truly value your business and are committed to providing you with a reliable and efficient communication tool. We appreciate your support and look forward to continuing to serve you in the future.
Supercharged Performance with Jolt
Comments: Overall, I'm very pleased with my experience with Jolt. It has greatly improved my workflow and I wouldn't hesitate to recommend it to others.
Pros:
Jolt has been a great addition to my workflow. It's incredibly fast, reliable, and easy to use. The intuitive user interface helps me get things done quickly and efficiently. The customer service is also top-notch, and they're always quick to respond to my questions or concerns.
Cons:
The only downside I've found with Jolt is that the pricing can be a bit steep for some users. There are also some features that I wish were included but are not.
Jolt Response
2 years ago
Thank you for your review, Angelo. We're so glad to hear that Jolt has been a great addition to your workflow. We appreciate your feedback, and we'll be sure to take that into consideration for future updates. We're happy to hear that you appreciate our fast, reliable performance and customer service. We'll continue to strive to provide the best products and services possible to our customers.
Ineffective product and poor business practices
Comments: Overall incredibly dissatisfied with the product, service, and especially business practices. We realized after several months of trying to get our staff to adopt the software that it wasn't going to happen so we inquired about terminating the agreement and monthly payments. We had not been using the software for some time and hoped that Jolt would let us out as a professional gesture. I acknowledge that it was in their contract that we were committed for another 9 months but I have never been in a situation where a company locked me into an agreement when I was completely dissatisfied, was not using the product and couldn't resolve the issues. It just was not a good fit for us. Jolt refused to terminate the agreement and proceeded to bill us our monthly fee for almost an entire year of us not using the product at all. I would never do that to a dissatisfied customer but Jolt has no problem so be careful when signing and either try to go month to month or be darn sure it is the solution for you. There is no way out.
Pros:
The promises sounded good. Results did not materialize.
Cons:
Poor adoption from staff, little to no assistance from jolt on that. Thermometers never worked correctly resulting in bad or no readings. When we tried to send back we were outside the warranty period of only a few months so were stuck with them. Ended up as trash. Always difficult to get in touch with customer service.
Jolt Response
2 years ago
We apologize for the inconvenience that you have experienced with Jolt. We strive to ensure that our customers are happy with our products and services and we would like to make this right. We are sorry to hear that you have had difficulties getting your staff to adopt the software. We encourage you to continue reaching out to our Customer Success team and let us know how we can improve this situation. We value your business and we would love the opportunity to serve you better.
Solid LMS
Comments: I've used Jolt over 2 companies, and it is far superior to some of the other systems that have a huge start up cost
Pros:
Easy to build and use. Vey short learning curve. Highly effective. Eliminates the need for paper!
Cons:
UI not as inviting as some other systems
Great Support from CSM
Comments: Jolt has been great so far! Everyone has been super helpful and very accommodating. [SENSITIVE CONTENT] has been doing implementation with me and he is a ROCK STAR. He always makes time for a Zoom when I need it. He has great knowledge and is absolutely a delight to work with.
Pros:
We LOVE the lists! We love the LOG BOOK! We LOVE the information library. With a few tweaks, scheduling could be outstanding as well.
Cons:
Scheduling performance. I have provided requests to help make it better.
Jolt Response
3 years ago
Hi Jaime, Thank you for reviewing Jolt on Capterra! We sincerely appreciate your feedback and value you as a Jolt customer.
