15 years helping Australian businesses
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What Is SendPulse?

SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business.

SendPulse features include:
- bulk email and SMS service;
- sales pipeline automation;
- transactional emails;
- Facebook Messenger, Instagram, Telegram, WhatsApp chatbot builder, Live Chat;
- web push notification service;
- website builder;
- CRM system;
- online course builder and LMS.

SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes.

With SendPulse, you will get access to unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free plan includes 15,000 emails per month, while our paid subscriptions start at just $9.85 per month.

Who Uses SendPulse?

Bloggers Retail E-commerce Tourism Banking Small and medium business EdTech IT

SendPulse Software - Drug&Drop Email Builder
SendPulse Software - Email Reports
SendPulse Software - Email Templates
SendPulse Software - Chatbot Builder
SendPulse Software - Website Builder

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Reviews of SendPulse

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Fernando Manoel
Fernando Manoel
CEO in Brazil
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

great email marketing management tool

5.0 2 years ago

Comments: Overall I am satisfied with the use of the tool in terms of value for money. I believe I will continue to use SendPulse for a long time.

Pros:

The structure is very simple and practical. I can build campaigns and automations without too many problems. The fact of sending unlimited emails is also very interesting.

Cons:

In automations, more functionality can still be added to simplify the flow.

Marce
CEO in Spain
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Very easy to use.

5.0 last year

Comments: SendPulse offers a wide range of services to implement in your marketing strategies. The support is fast and very competitively priced. I have done excellent with their email service. The automation and built-in A/B testing made it very easy for me to convert. It is very interesting to be able to have a free version to test it, it is fully operational, only limited to the number of emails, which is logical. Very useful to test it before signing up.Overall the experience has been very satisfactory, they have a lot of tools they provide for tracking Campaigns and the behaviour of your users.

Pros:

Is easy to use, and integration very simple. Works fine.

Cons:

I haven't found anything I don't like yet. Maybe they could improve the user/price ratios?

Suzanne
HR Manager in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With SendPulse

5.0 2 weeks ago New

Pros:

When it comes to handling marketing, SendPulse is an all in one marketing solution It makes email marketing easy and also comes with helpful CRM features

Cons:

No bad experiences, SendPulse has been smooth

Verified Reviewer
Verified LinkedIn User
Management Consulting, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Good but API is hard work

3.0 8 years ago

Comments: So – I am going to caveat this whole thing with – if you’re not interested in using the API or you are not coming from another service with an existing API integration, this probably won’t apply to you. Summary: 2 different API’s, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if you’re not using the API, it’s probably fine. Full Review: SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it. My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these API’s you will know, Slack is easy, Salesforce is really really hard) – another comparison would be that it feels like IBM made this software when you are using the API, not a start-up. If you are coming from something like MailChimp – the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API – you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is – so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON – and therein lies the next problem – DOCUMENTATION: The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works. SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead – but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line – if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, it’s a problem because the API responds with junk HTML if you get your request wrong so you don’t know what is actually wrong and have to trial-and-error a lot). On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process – one that I still have no idea how to make work – this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png (the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/) I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just don’t…….. what….. from the documentation (a required parameter to authenticate, IV): “iv – an initialization vector, encrypted by a public key with an OpenSSL Library usage” – what is this? Why is it never mentioned again? how do I get it? And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API? Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low. SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great. I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although I’m not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.

Pros:

Price Web Interface Email Builder

Cons:

API Can't use Email Builder emails in the SMTP email interface

Ewa
Marketing Team Lead in Canada
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Lead Capture & Management Tool: SendPulse

4.0 2 months ago New

Pros:

It is easy to create, customize and send mobile optimized emails with SendPulse.

Cons:

It is a perfect suite although it is highly priced compared to alternatives.