Extensiv Order Management

Incredibly well architected, holistically integrated warehouse/inventory/fulfillment management

Comments: We switched to Skubana in the context of opening up our own 10k sqft warehouse. Skubana powers our entire warehouse, inventory and fulfillment functions and we could not be happier. The system was designed and developed by a team of successful ecommerce entrepreneurs, e.g., the founder and CEO Chad is a top 100 Amazon seller. This experience really shows in how they architected Skubana from a workflow and productivity perspective. Skubana fully supports a multi-channel sales approach through various pre-built integrations (incl. Manual pick orders, Shopify, Shopify POS, Amazon and various other listing sites). Beyond that, the team is taking a very smart approach to customization, via a well documented API and app store. We process thousands of orders every week and could not be happier with our experience.

Pros:

See above, incredibly well architected, flexible and holistically integrated warehouse, inventory and order fulfillment system.

Cons:

The product is early stage, so every once in a while we run into small bugs or missing features. That said, I have never seen a product team respond and act upon customer feedback as quickly as the Skubana team. Bugs are fixed within hours, new features rolled out within days.

Increased revenue because of Skubana - Win all the way around.

Pros:

#1 we make more money. The integration accross all channels yet we still control all pricing , inventory from the single cloud system flat out genius. Unlimited users, everyone on my team has access to everything at anytime. Not just one or two but everyone. The ability to use 3PL's that integrate directly into Skubana is allowing us to lower our costs and reach more customers faster. The customer support with the dedicated support specialist is the best we have ever seen. Anytime ANY of my staff have had an issue the support from Skubana has been second to none. Fast, accurate and exactly what is needed in real time. All inclusive. Over all Skubana is all inclusive, support, users, native features etc. all part of what you get. Love it.

Cons:

Would like to see native two way communication with Quickbooks. Skubana has a 3rd party app at an added cost that will allow down loading into QB but not two way.

Extensiv Review - Brandon Blackwood NY

Comments: Overall this system taught me a lot about what our business needs in a new IMS/OMS. The importance of syncing capabilities, and order flow. I learned how to optimize my warehouse outbound ops in terms of how/when I import orders. This has been very helpful for me.

Pros:

- The ability to set up a "Virtual warehouse" for pre-orders - Orderbots and the ability to control how and when orders import into our WMS- Tagging each collection/batch of SKUs so it is easier to pull reports based on SKU count

Cons:

The inventory syncing capabilities are very slow and has effected our website multiple times. We have oversold/undersold units due to incorrect inventory updates pushed from SKUBANA to Shopify.

Game Changer

Pros:

Sales increased by over 50%. Best all in one SaaS and always adding more features and integrations.

Cons:

No Cons as this software has changed our business. Any feature or integration that they do not have they are always open to suggestions

Incredible

Comments: Total life changer. This literally saved our business! Thank you, team, for developing this tool. We are now so successful that we can sell our e-commerce business.

Pros:

Onboarding team is amazing Great inventory management

Cons:

Some part are little tedious No repricing feature Still not 100% functional after 1 year of tweaking (but we are much better of with it than without)