--- description: Learn more about Guru price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Guru Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Guru](/software/145390/guru) # Guru Canonical: https://www.capterra.com.au/software/145390/guru Page: 1 / 27\ Next: [Next page](https://www.capterra.com.au/software/145390/guru?page=2) > The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically. > > Verdict: Rated **4.8/5** by 639 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Guru? Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 639 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Guru - **Location**: Philadelphia, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Guru provides a tailored platform and expertise package based on your organization’s scale, knowledge complexity, and AI maturity. Each engagement includes the full AI Source of Truth platform along with implementation guidance, knowledge architecture design, and ongoing optimization to ensure your teams and AI tools deliver trusted, permission-aware answers from day one. Best suited for mid-market and enterprise organizations with growing AI and governance needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity/News Feed - Adaptive Learning - Alerts/Notifications - Autonomous Task Execution - Calendar Management - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Management - Customisable Branding - Customizable Templates - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Employee Directory - Feedback Management - Full Text Search - Indexing - Knowledge Base Integration - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Communication - Multi-Language - Multiple Data Sources - Natural Language Processing - Natural Language Search - Pre-built Templates - Progress Tracking - Query Suggestions - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - Search/Filter - Self Service Portal - Surveys & Feedback - Task Management - Text Editing - Third-Party Integrations - User Management ## Integrations (42 total) - Bamboo - Confluence - Conversational Cloud - Deel - Degreed - Drift - Dropbox - Freshdesk - Front - Gmail - GoSquared - Google Drive - Gusto - HRIS - Intercom ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.com.au/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.com.au/directory/34833/ai-it-agents/software) - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [AI Agent Builder](https://www.capterra.com.au/directory/34630/ai-agent-builder/software) - [Productivity Software](https://www.capterra.com.au/directory/30968/productivity/software) - [Remote Work Software](https://www.capterra.com.au/directory/31855/remote-work/software) ## Alternatives 1. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5300 reviews) 2. [Document360](https://www.capterra.com.au/software/177031/document360) — 4.7/5 (292 reviews) 3. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (758 reviews) 4. [Confluence](https://www.capterra.com.au/software/136446/confluence) — 4.5/5 (3700 reviews) 5. [Helpjuice](https://www.capterra.com.au/software/130533/helpjuice) — 4.7/5 (104 reviews) ## Reviews ### "Guru is epic" — 5.0/5 > **Connor** | *7 August 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Guru always gives me the answers I want easily and efficiently. I recommend this to anyone > > **Cons**: The product can slow down at points but it's mostly amazing ----- ### "Reliable Knowledge Hub That Keeps Our Team Aligned and Efficient" — 5.0/5 > **Diana** | *25 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Guru makes it easy to find accurate, up-to-date information quickly. It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned. It is especially valuable for onboarding new team members and reducing repetitive questions across the team. > > **Cons**: The search can sometimes bring up too many similar results, and if cards are not well-tagged, it can take extra time to find exactly what you need. Improving filtering and making search a bit smarter would make it nearly perfect. > > Guru is very well suited for scenarios where teams need quick access to accurate, standardized information. For example, when handling a parent’s care request or responding to a provider, I can pull up scripts, eligibility rules, and process steps right away without slowing down the conversation. It is also great for onboarding new team members because they can self-serve answers instead of relying on shadowing or asking others. ----- ### "Easy-to-use, quick to adopt." — 5.0/5 > **Verified Reviewer** | *22 July 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Really clear organizational structure. Verification allows an easy way to check information validity and recency. > > **Cons**: Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. > > Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. ----- ### "Guru is an amazing tool for all enablement support" — 5.0/5 > **Ness** | *14 July 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. > > **Cons**: If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. > > Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. ----- ### "Enhancing Productivity a Powerful, User Centric Platform" — 5.0/5 > **Nuno** | *15 July 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The usage of cards for training Purposes, processes streamline and the Guru triggers and the standardization of Cards Templates for consistency. > > **Cons**: The inability to advise all the members automatically, when we create a new card. This delays the implementation of processes and training structure > > Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes. ----- Page: 1 / 27\ Next: [Next page](https://www.capterra.com.au/software/145390/guru?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/145390/guru) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data