OneCause

OneCause is a One Stop Shop!

Pros:

The OneCause platform is super user-friendly and easy to use. As an admin of our account and someone who hadn't used a platform like this before, I was really happy with the features and the ability to customize the Giving Center to look on-brand. We appreciated the support team's readiness and willingness to help us whenever needed, and they were always able to answer our super-specific questions.

Cons:

While there are a lot of customizable options, there were a few things we wanted to do that we couldn't. For example, we wanted to turn off max-bidding, which wasn't possible. We also wanted to use HTML for our package restrictions.

MPAC Starlight Ball

Comments: Amazing! In-house products combined with your staff made our experience exceptional.

Pros:

In house iPads and swipers!! Additionally, the staff provided night of was amazing.

Cons:

The Dashboard -- again I may just be used to GiveSmart I just wish it was nicer to look at. It was very easy to view the dashboard night of to see the progress of the silent auction

OneCause Disappoints

Comments: Very disappointing. The database deleted items after we had already packaged them. It was not a quick fix as the OC reps insinuated. There were 3 people working on it for a few hours. The database erroneously indicated a sale was made the day before our event. Portions of the database deleted the letter "D" and replaced it with "=" making it difficult to search names to resolve problems. The database randomly added a guest from last year to the receipt for an unrelated person this year. I can only wonder what errors were not caught by us.

Pros:

It has a database of several of our previous galas.

Cons:

The software has a LOT of glitches and the people at OneCause don't really seem to care at all.

NEF Annual Gala

Comments: Overall, love our experience with OneCause.

Pros:

LOVE our representatives and event managers. ALWAYS on point and attentive when needed!! They always offer tools to help utilize their systems.

Cons:

The time taking to get used to the new system - all great though!

OneCause brought our fundraising out of the dark ages!

Comments: As with so many other non-profits, we were forced to pivot during the pandemic to find other ways to fundraise. We purchased OneCause as a result and as it turns out, was one of the best purchases we've made. There are many facets to OneCause including event management, online auction, donation tracking, credit card processing, etc. The event website build requires some patience, but OneCause provides an outstanding help center including a "University" to help users succeed. Each support request that I've had over the past 4 years has been answered in a timely manner. On top of all that, OneCause provides regular webinars covering a variety of helpful topics. The event management piece is easy to use and track attendees. The online auction provides an outstanding guest experience and has increased our silent auction proceeds from the antiquated paper bid sheets. Overall OneCause is a powerful fundraising tool, and we are happy to have this software in our fundraising toolbelt.

Pros:

The best aspect of OneCause is the online auction. As important as the proceeds are from a fundraising event, the guest experience is just as important. Our guests are thrilled with the convenience that an online auction provides. The days of going back and forth to write down a bid are gone! OneCause delivers an outstanding, simple and convenient auction experience.

Cons:

What I like the least about OneCause is building an event website. The inability of uploading photos and videos directly into the custom pages is inconvenient. Instead, photos need to be uploaded to Google or Dropbox and then the link is placed behind the scenes with some tweaks. The same process is required for videos.