CrashPlan

Who Uses CrashPlan?

Web-based data protection tool that enables IT professionals and small businesses to manage back up of user files, external hard drives, and NAS while enabling retention of deleted files.

What Is CrashPlan?

Endpoint data loss protection and security platform that enables small businesses and organizations to recover lost data caused through human error, ransomware or any other online disaster, where the recovered files can be tracked through status reports.

CrashPlan Details

Code42

http://www.code42.com/

Founded 2001

CrashPlan video
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CrashPlan pricing overview

CrashPlan does not have a free version but does offer a free trial.


Starting Price

Not provided by vendor

Pricing Details

$10 per month, per device

Free Version

No

Free Trial

Yes

CrashPlan deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)

Training

  • Documentation
  • Videos

CrashPlan Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Compliance Management
  • Compression
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • File Management
  • HIPAA Compliant
  • Incremental Backup
  • Local Server Options
  • Monitoring
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • Version Control
  • Web Access / Restoration

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  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Management
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
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  • Compression
  • Continuous Backup
  • Customizable Reports
  • Data Import/Export
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Encryption
  • File Transfer
  • Incident Management
  • Incremental Backup
  • Local Server Options
  • Mobile Alerts
  • Monitoring
  • Multiple Format Support
  • Multiple System Support
  • Optical Character Recognition
  • Performance Metrics
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Server Options
  • Reporting & Statistics
  • Retention Policy
  • Risk Alerts
  • Risk Assessment
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Status Tracking
  • Storage Quantity Control
  • Task Management
  • Third Party Integrations
  • Version Control
  • Web Access / Restoration
  • Workflow Management

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  • Access Controls/Permissions
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  • Authentication
  • Automatic Backup
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  • Chat/Messaging
  • Commenting / Notes
  • Compliance Management
  • Customisable Branding
  • Data Import/Export
  • Data Migration
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  • Data Storage Management
  • Data Synchronization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Encryption
  • File Management
  • File Sharing
  • File Transfer
  • HIPAA Compliant
  • Historical Reporting
  • Mobile Access
  • Monitoring
  • Multiple User Accounts
  • Offline Access
  • Password Management
  • Real Time Data
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
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  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Server Monitoring
  • Single Sign On
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  • Two-Factor Authentication
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  • Virus Definition Update
  • Vulnerability Protection
  • Vulnerability Scanning

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  • Data Synchronization
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  • Deletion Management
  • Document Management
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  • Metadata Management
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  • Process Management
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  • Dashboard Creation
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  • Data Synchronization
  • Data Verification
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  • Database Support
  • Document Storage
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  • Full Text Search
  • Information Governance
  • Master Data Management
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  • Change Management
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  • Configurable Workflow
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  • Customisable Branding
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  • Maintenance Scheduling
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  • Reporting & Statistics
  • SSL Security
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  • Workflow Management

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  • Audit Trail
  • Authentication
  • Compliance Management
  • Data Visualization
  • Email Alerts
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  • Event Tracking
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  • Firewalls
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  • Incident Management
  • Intrusion Detection System
  • Monitoring
  • PCI Compliance
  • Patch Management
  • Policy Management
  • Prioritization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Assessment
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  • Secure Data Storage
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  • Backup and Recovery
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  • Continuous Backup
  • Data Capture and Transfer
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deduplication
  • Differential Backup
  • Disaster Recovery
  • Drag & Drop
  • Duplicate Detection
  • Encryption
  • File Management
  • File Transfer
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CrashPlan Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.5
Customer Service 4.5
Features 4.4
Value for Money 4.4

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Write a Review!
Ray A.
Research and Cultural Consultant, Editor/writer, interpreter.
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/12/2017

"I relied on Crashplan for document backup while completing my PhD abroad."

Comments: Outstanding performance over the 3 year period that I used it. Once my data was uploaded (it took nearly a year), I was assured that my PhD research was safe. I stopped using it because the internet in China was simply too restricted and curtailed to make it useful.

Pros: It runs continuously in the background to ensure that the files selected are backed up.
The Crashplan client automatically backs up to ensure that customers are using the very latest client and are not in danger of security leaks.
The Crashplan client is cross-platform and will run on Linux and Mac

Cons: Code42 appears to have removed their plan for standard household users and now only has plans for small and large businesses. Unfortunate for the average household computer user. When I used Crashplan for backup in Beijing, China, the upload speeds were horrendously slow. I assume this was not the fault of Crashplan, but the result of serious Internet throttling by the internet provider or by state security apparatus in China where all connections to the outside world are severely curtailed. Backing up 200gb of data took nearly half a year. But my experience was likely unusual. Based on other user reports of Crashplan, the upload and download speeds are quite good.

  • Reviewer Source 
  • Reviewed on 15/12/2017
Paul B.
Project Manager
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 28/10/2020

"Capable flexible backup solution"

Comments: I used Crashplan for several years and found it to be an excellent reliable product. I no longer used it because the home user option was withdrawn and the small business pricing was prohibitive for a home user. If the option is ever reinstated I would not hesitate in returning to use the product.

Pros: Flexibility, reliability, ease of use, configuration options. Unlimited storage, file modification history. Local backup and peer to peer options.

Cons: Withdrawal of home user option, which I understand given the economics of providing unlimited storage.

  • Reviewer Source 
  • Reviewed on 28/10/2020
Lisa W.
Vice President of Technology
Banking, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/02/2021

"Reliable backup software that is easy to set up and use"

Comments: CrashPlan was a very affordable online backup solution for our small business. We only have one server, and even though you can set up multiple servers and computers to use CrashPlan, we only needed one. We also set up continuous backup, but set the hours for the evening so it would not interfere with our daily work (such as Quickbooks). Our SQL data is also backed up.

Pros: We needed to find a replacement for an online backup software package that was no longer working reliably for our company. CrashPlan was easy to install and was up and running within an hour. The initial load of our data took many hours, but that is to be expected.

Cons: The reporting options are actually a bit more complex than what I need. Reports can be set up for several users, but we only have one user.

  • Reviewer Source 
  • Reviewed on 18/02/2021
Benjamin J.
Director of Information Technology
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 12/07/2018

"Has so much potential but is being held back"

Comments: Unlimited backup storage of my computer system with revision history

Pros: The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software. The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use. Notifications are also a great feature to notify you if there was a problem during a backup.

Cons: My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog. In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected. My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers. The idea behind the program is amazing, I just wish the execution and support was more clear and helpful.

  • Reviewer Source 
  • Reviewed on 12/07/2018
Bob J.
IT Director
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 09/02/2021

"CrashPlan Pro (Code42)"

Comments: I've been using CrashPlan Pro, and now called Code42 for over 10 years and overall I really like how it works. I started with the On-Prem solution, and moved to the Code42 Cloud a few years ago. The Cloud product allowed me to do away with our in-house CrashPlan Pro servers and huge storage arrays.

Pros: Over 10 years ago, CrashPlan Pro came recommended by an IT friend. I've been using since then.

Cons: Overall, the ease of use for the end user is nice. However, the admin portal and all the intricate settings takes some time to get used to as well as tweaking of the settings.

  • Reviewer Source 
  • Reviewed on 09/02/2021