Who Uses NewBook?

NewBook is a powerful property management suite servicing accommodation providers including Resorts, Campgrounds, RV Parks, Hotels, Motels, Hostels, Vacation Rentals and more!

What Is NewBook?

NewBook's all-in-one property management suite was designed to help accommodation businesses streamline their operations, reduce costs, and boost revenue. Our solution aims to deliver everything our clients need to succeed, including hardware, software, and services. With a Booking Engine, Property Management System, Channel Manager, Self-Service Technology, website design and hosting services, and even more packed into one central platform, its property management made easy!

NewBook Details

NewBook

https://www.newbook.cloud

Founded 2010

NewBook Software - 1
NewBook Software - 2
NewBook Software - 3
NewBook Software - 4
NewBook Software - 5
NewBook video
Play
NewBook Software - 1 - thumbnail
NewBook Software - 2 - thumbnail
NewBook Software - 3 - thumbnail
NewBook Software - 4 - thumbnail
NewBook Software - 5 - thumbnail

NewBook pricing overview

See pricing plans

NewBook has a free version.


Starting Price

Not provided by vendor See pricing details

Free Version

Yes

NewBook deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

NewBook Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Management
  • Event Scheduling
  • Facility Management
  • Faculty/Staff Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • Forms Management
  • Invoice Management
  • Marketing Automation
  • Medical Management
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Parent Portal
  • Program Management
  • Promotions Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Self Service Portal
  • Third Party Integrations

View full list of Camp Management Software

  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Channel Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Geographic Maps
  • Guest Check-in/Check-out
  • Guest Communications
  • Historical Reporting
  • Inventory Management
  • Invoice Management
  • Multi-Location
  • Online Booking
  • Online Reservations
  • Permit Management
  • Point of Sale (POS)
  • Promotions Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Data
  • Rental Management
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Room Booking
  • Site Maps
  • Site Reservation Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Utility Billing
  • Website Integration

View full list of Campground Management Software

  • API
  • Activity Dashboard
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Catering Management
  • Channel Management
  • Credit Card Processing
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Single Property
  • Spa/Activity Management
  • Third Party Integrations
  • User Management

View full list of Hospitality Property Management Software

  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Availability Management
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Cash Management
  • Channel Management
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customisable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Dorms
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Facility Scheduling
  • GDS/OTA Integration
  • Housekeeping Management
  • Inventory Management
  • Invoice Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Price / Margin Management
  • Price Optimization
  • Private Rooms
  • Promotions Management
  • Registration Management
  • Reporting & Statistics
  • Reputation Management
  • Reservations Management
  • Room Booking
  • Scheduled / Automated Reports
  • Task Management
  • Task Scheduling
  • Third Party Integrations

View full list of Hostel Management Software

  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Channel Analytics
  • Channel Management
  • Contact Management
  • Credit Card Processing
  • Customisable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Calendar
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Location
  • Online Booking
  • Price / Margin Management
  • Promotions Management
  • Real Time Data
  • Reporting & Statistics
  • Reservations Management
  • Restriction Management
  • Room Booking
  • Room Inventory
  • Search/Filter
  • Task Management
  • Template Management
  • Third Party Integrations
  • User Management
  • Website Integration

View full list of Hotel Channel Management Systems

  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Channel Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Discount Management
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Group Reservations
  • Inventory Management
  • Invoice Management
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Ratings / Reviews
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Room Booking
  • SMS Messaging
  • Social Media Integration
  • Third Party Booking
  • Third Party Integrations
  • Website Integration

View full list of Online Booking Systems

  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Templates
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Management
  • Invoice Management
  • Lead Management
  • Marketing Automation
  • Multi-Channel Management
  • Multi-Currency
  • Online Booking
  • Owner Statements
  • Payment Processing
  • Price / Margin Management
  • Ratings / Reviews
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Room Booking
  • Task Management
  • Template Management
  • Third Party Integrations
  • Vendor Management
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management

View full list of Vacation Rental Software

NewBook Alternatives

More NewBook alternatives

NewBook Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.6
Customer Service 4.8
Features 4.5
Value for Money 4.2

Review software

Share your experiences with other software buyers.

Write a Review!
Jermaine W.
Consultant
Hospitality
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 15/11/2017

"Amazing!"

Pros: A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons: Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Vendor Response

by NewBook on 20/12/2017

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

  • Reviewer Source 
  • Reviewed on 15/11/2017
Pelin U.
Complex General Manager
Hospitality, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/11/2020

"NewBook combines multiple booking channels for us"

Comments: NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Pros: Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Cons: NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Vendor Response

by NewBook on 04/12/2020

Hi Pelin,

Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system.

Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development!

Kind regards,
The NewBook team

  • Reviewer Source 
  • Reviewed on 26/11/2020
Lisa M.
owner
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/04/2021

"As the saying goes "you get what you pay for" and Newbook is worth every cent."

Comments: The benefits are wide, from automation, to new direct bookings increasing, payment directly into the bank account at night while sleeping, the list goes on.

Pros: I love all the added features of newbook that other accommodation software providers do not offer. I also love the fact that new features are coming out all the time, making my life easier with every addition. To me Newbook is an employee in the office that I am not paying a huge sum of money for, the automation features is definately what makes newbook stand out from the crowd. The team are based in qld, an aussie company, excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.

Cons: Changing to a new software system is a drag, a few little issues that have to be resolved, but the little pain is great reward once you make the change. And learning Newbook was a easy.

Vendor Response

by NewBook on 30/04/2021

Hi Lisa,

Thank you for your review and continued support! We are so happy to have you as part of the NewBook family. It's great to hear you have been enjoying the automation features that our system provides. Stay tuned for our next feature release; you're going to love it!

Kind Regards,
The NewBook Team

  • Reviewer Source 
  • Reviewed on 21/04/2021
Prasad K.
Business owner
Hospitality, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    2 /5
  • Customer Support
    2 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 15/04/2019

"Very unprofessional team ,"

Comments: Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros: Payment system integration, and taking payment is very easy

Cons: Support very poor , very complex to use , do not provide connection to lot of websites

Vendor Response

by NewBook on 24/04/2019

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

  • Reviewer Source 
  • Reviewed on 15/04/2019
Lorraine E.
Marketing Manager
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/11/2017

"Good training and the team always responds to our queries quickly."

Comments: Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell.
Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Pros: Emailing guests within the system.
Sending SMS to guests.
Printing of guest registration cards.
Automatic sending of emails to guests prior to arrival.
Automatic sending of emails to guests when in house.
Automatic sending of emails prior to guest departure.
Automatic sending of questionnaires.

Vendor Response

by NewBook on 20/12/2017

Hi Lorraine,

Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them.

Best Regards,
The NewBook Team

  • Reviewer Source 
  • Reviewed on 23/11/2017