Who Uses User.com?
A Marketing Automation solution that helps Small businesses, Startups, Enterprises, Agencies, and more automate and manage users across an omni-marketing dashboard.
What Is User.com?
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers.
Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.
Interested in Marketing Automation? Get a free 14 day trial with no upfront payment
User.com Details
User.com
https://user.com
Founded 2015
User.com Cost Overview
User.com has a free version and offers a free trial. User.com paid version starts at USD 49.00/month.
Starting Price
USD 49.00/month
See pricing details
Pricing Details
Price is calculated based on number of stored contacts inside the system.
Free Version
Yes
Free Trial
Yes, get a free trial
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
Business Hours
Online
User.com Features
Account Based Marketing Software
- Analytics
- Campaign Personalization
- Customer Segmentation
- Engagement Monitoring
- Lead Nurturing
- Lead Scoring
- Progress Tracking
- Prospecting Tools
- Target Account Identification
All-in-One Marketing Software
Vendor has not completed this information.
Appointment Scheduling Software
- Appointment Reminders
- Automated Scheduling
- Calendar Sync
- Client Database
- Group Scheduling
- Mobile Access
- Multi-Location
- Online Booking
- Online Payments
- Recurring Appointments
- Room Booking Management
CRM Software
- Calendar/Reminder System
- Document Storage
- Email Marketing
- Internal Chat Integration
- Lead Generation
- Lead Scoring
- Marketing Automation Integration
- Mobile Access
- Quotes/Proposals
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
CRM for Small Businesses
- Business Card/Badge Scanning
- Calendar/Reminder System
- Document Storage
- Forecasting
- Lead Scoring
- Live Chat
- Marketing Automation Integration
- Quotes/Proposals
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
Call Centre Software
- Blended Call Center
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Inbound Call Center
- Interactive Voice Response (IVR)
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
Email Management Software
- Archiving & Retention
- Canned Responses
- Data Recovery
- Email Monitoring
- Queue Management
- Response Management
- Routing
- Shared Inboxes
- Signature Management
- Spam Blocker
- Whitelisting/Blacklisting
Email Marketing Software
- A/B Testing
- Auto-Responders
- CAN SPAM Compliance
- Customer Surveys
- Drip Campaigns
- Dynamic Content
- Event Triggered Email
- Image Library
- Landing Pages/Web Forms
- List Management
- Mobile Optimized Emails
- Reporting/Analytics
- Subscriber Management
- Template Management
- WYSIWYG Email Editor
Lead Generation Software
- Contact Database
- Data Import/Export
- Lead Capture
- Lead Database Integration
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Pipeline Management
- Prospecting Tools
Live Chat Software
- Canned Responses
- Customisable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
Marketing Automation Software
- A/B Testing
- Analytics/ROI Tracking
- Customisable CTAs
- Drip Campaigns
- Dynamic Content
- Landing Pages/Web Forms
- Lead Scoring
- Sales Intelligence
- Search Marketing
- Segmentation
- Social Marketing
- Website Visitor Tracking
Online CRM Software
- Cataloguing / Categorisation
- Customer Service Analytics
- Customer Support Tracking
- Email Response Control
- Knowledge Management
- Live Chat
- Performance Metrics
- Search
- Self Service Portal
Push Notifications Software
- A/B Testing
- Analytics
- Campaign Segmentation
- Contextual Targeting
- Device Targeting
- Expiry Notifications
- Geo Targeting
- Mobile Notifications
- Notification Scheduling
- Visual Notifications
- Web Notifications
Real Estate CRM Software
- Campaign Management
- Client/Property Matching
- Contact Management
- Email Marketing
- Interaction Tracking
- Lead Management
- Property Alerts
- Referral Tracking
- Segmentation
Remote Work Software
- Collaboration
- Electronic Signature
- Employee Activity Monitoring
- Live Chat
- Meeting Management
- Remote Access
- Remote Support
- Softphone
- Task Management
- Time Zone Tracking
- Video Chat
- Web Conferencing
Retargeting Software
- A/B Testing
- Audience Targeting
- Behavioral Targeting
- Conversion Tracking
- Geo Targeting
- Mobile Retargeting
- Personalization
- Recommendation Engine
- Social Media Retageting
SMS Marketing Software
- 2-Way Messaging
- Contact Management
- MMS
- Mass Texting
- Message Personalization
- Mobile Coupons
- Mobile Keywords
- Polls/Voting
- Reporting/Analytics
- Scheduled Messaging
- Shortcodes
- Text-to-Win
User.com Alternatives
More User.com alternatives
User.com Reviews
Showing 5 of 25 reviews
Marcin J.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 10/04/2020
"Marketing machine that can boost your effectiveness with no need of IT team"
Pros: If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.
Cons: Some features aren't so flexible as they could be.
Vendor Response
by User.com on 20/04/2020
Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.
- Reviewer Source
- Reviewed on 10/04/2020
Monika S.
-
Overall Rating4/5
-
Ease of Use4/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money4/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/08/2016
"Some fedback"
Comments: Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.
Pros: Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place
Cons:
i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.
Vendor Response
by UserEngage on 24/08/2016
Thank you for your feedback! Appreciated!
- Reviewer Source
- Reviewed on 24/08/2016
Piotr M.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 11/09/2020
"Valuable software with many useful features"
Pros: User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.
Cons: Everything seems working well, however we're awaiting for even more automation stuff.
- Reviewer Source
- Reviewed on 11/09/2020
Verified Reviewer
-
Overall Rating3/5
-
Ease of Use2/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money2/5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 10/03/2018
"Software with a lot of potential but significant number of errors"
Pros: It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.
Cons: UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Vendor Response
by User.com on 07/05/2020
Thanks for the feedback!
Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.
We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
- Reviewer Source
- Source: GetApp
- Reviewed on 10/03/2018
Anna O.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/07/2020
"A full-stack marketing automation tool"
Pros:
User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website.
- their support is awesome! They help to solve problems immediately
Cons: Nothing to dislike at the moment, if something appears, I will get back to this review.
- Reviewer Source
- Reviewed on 20/07/2020
