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Employment Hero

Employment Hero

Australia Local product

What Is Employment Hero?

We are Australia's first all-in-one HR, Payroll and benefits platform for employers and employees. With native integration to XERO, MYOB & Keypay, you can streamline admin heavy tasks and spend more time on the things that are important to you.

Over 200k organisations use Employment Hero and together we collectively manage over 1m employees. Visit our website to learn more.

Who Uses Employment Hero?

Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors

Employment Hero Software - Feedback and coaching? It starts with communication. Help guide managers and employees through structured, constructive and bi-directional feedback for professional growth.
Employment Hero Software - Ambitious goals. Different teams. Same page. Clearly view how everyone is contributing to the wider business goals on a team and individual level. It’s goal alignment. Made simple.
Employment Hero Software - Bring all your HR into one, easy-to-use place. The smarter way to manage people, payroll and productivity. For small and medium businesses with big ambitions.
Employment Hero Software - Leave accrual and requests update in seconds with automatic leave balances and leave calendar integration. Allow employees and their managers to submit and approve leave requests and gain more insight into your team’s movements with custom leave reports.
Employment Hero Software - Give employees the keys to their work experience. Make requesting leave, doing timesheets and updating details easy with the Employment Hero app.

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Reviews of Employment Hero

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.1
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dayna
Dayna
Head Of Delivery in Australia
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Our first 6 months utilising Employment Hero

5.0 2 years ago

Comments: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Pros:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Cons:

Not being able to customise colours on the UI to match branding.

Employment Hero Response

2 years ago

Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie

Rajesh
Management Accountant in Australia
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Employment hero is amazing payroll end to end software, Only when it works

5.0 5 months ago

Comments: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Pros:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Cons:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Employment Hero Response

5 months ago

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero

Natasha
Human Resources Recruitment Asst in Australia
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Current Employment Hero Customer

5.0 2 months ago New

Pros:

Ease of use and speed in which onboarding can be completed all in one place

Cons:

Sometimes slow response to issues that require assistance

Employment Hero Response

4 weeks ago

Hi Natasha, Thank you very much for taking the time to leave us a review. It's so great to hear that you've found much value with the platform. We're constantly working on improving so your feedback on the response time is helpful and I've passed it on. Many thanks, Yiying @ Employment Hero

Solomon
Payroll in Australia
Mining & Metals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Use to love it but now its all about the sale

3.0 3 months ago

Comments: First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later

Pros:

It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service. It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support.

Cons:

Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad. The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance.

Adele
People and Culture Director in Australia
Sports, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing EH platform

5.0 4 months ago

Comments: Great. I am loving using this platform. I would even consider working for EH one day.

Pros:

It is so easy to understand and use therefore easy to teach how to use

Cons:

KeyPay rosters and cost centres don’t talk talk to certifications

Employment Hero Response

4 weeks ago

HI Adele, Thank you very much for the raving review! This has truly made our day. We're so happy to hear how you've found the platform easy to use and valuable to your business. We really appreciate your support. Many thanks, Yiying @ Employment Hero