Who Uses Employment Hero?
Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors
What Is Employment Hero?
We are Australia's first all-in-one HR, Payroll and benefits platform for employers and employees. With native integration to XERO, MYOB & Keypay, you can streamline admin heavy tasks and spend more time on the things that are important to you.
Over 4,500 Australian businesses use Employment Hero and together we collectively manage over 125,000 employees. Visit our website to learn more.
Employment Hero Details
Employment Hero
http://www.employmenthero.com
Founded 2014
Employment Hero Cost Overview
Employment Hero has a free version and offers a free trial. Employment Hero paid version starts at $6.00/month.
Starting Price
$6.00/month
See pricing details
Pricing Details
*All pricing in AUD* Per Employee Per Month
Free Version
Yes
Free Trial
Yes, get a free trial
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
Live Online
Webinars
Support
Business Hours
Online
Employment Hero Features
Vendor has not completed this information.
Vendor has not completed this information.
Alternative Products
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Employment Hero Reviews
Showing 5 of 125 reviews
Kerry S.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 08/03/2018
"Love the platform, makes on boarding new employees a breeze."
Comments: Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.
Pros: Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function
Cons: I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself
Vendor Response
by Employment Hero on 08/05/2019
Hi Kerry,
Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval!
Thanks again,
The Employment Hero Team
- Reviewer Source
- Reviewed on 08/03/2018
Alexandra M.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 26/05/2020
"Employment Hero as a great HR tool"
Comments: It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.
Pros: The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.
Cons:
I think the Performance Review process is not as developed as other features within the software.
It can be more flexible and 360 degree, allowing a more robust tool to develop employees.
I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.
Vendor Response
by Employment Hero on 04/06/2020
Hi Alexandra,
Thank you so much for reviewing Employment Hero. We're sure the detail you've shared will be a huge help to other people managers in search of their own HRIS solutions! We love that your employees find it so easy to use too.
Thank you also for the feedback regarding our Performance Reviews module. We've passed this on to the product team now.
Thank you again,
The Team at Employment Hero
- Reviewer Source
- Reviewed on 26/05/2020
Georgie K.
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Overall Rating3/5
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Ease of Use4/5
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Features & Functionality3/5
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Customer Support1/5
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Value for Money2/5
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 15/06/2018
"Easy to use platform that employees enjoy interacting with - but don't expect customer service or support."
Comments: Good functions and an easy to use platform don't compensate for lack of support or customer service.
Pros: Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.
Cons: Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.
Vendor Response
by Employment Hero on 23/04/2019
Hi Georgie, I know I'm a little bit late to the game here but I wanted to address your concerns regarding our customer support team. In the past 9 months, we've worked tirelessly to improve our response times and expanding our support resources. We've also introduced a brand new education tool that guides users through the platform, step by step, reducing the reliance on our support team. I guess what we're saying is, we can still be that puppy!
Hope to see you on the platform soon,
The Employment Hero Team
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 15/06/2018
Ben N.
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Overall Rating4/5
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Ease of Use3/5
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Features & Functionality5/5
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Customer Support4/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/02/2020
"Great product"
Comments: It's been great and now that is in place we haven't looked back, however onboarding was a difficult process
Pros: HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.
Cons: We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.
Vendor Response
by Employment Hero on 28/02/2020
Hi Ben,
Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins!
Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team.
Have a lovely day,
The Team at Employment Hero
- Reviewer Source
- Reviewed on 24/02/2020
Milly A.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support3/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/02/2020
"The no-brainer HR & Payroll option"
Comments: Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!
Pros: What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.
Cons:
Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet.
Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.
Vendor Response
by Employment Hero on 21/02/2020
Hi Milly,
Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions.
Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times.
Thank you again for your review,
The Team at Employment Hero
- Reviewer Source
- Reviewed on 17/02/2020
