TenFold

Who Uses TenFold?

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.

What Is TenFold?

Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

TenFold Details

Tenfold

https://www.tenfold.com

Founded 2014

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Starting price

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USD 24.00/month
USD 14.00/month
N/A

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
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TenFold deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

TenFold Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Authentication
  • Change Management
  • Collaboration Tools
  • Compatibility Testing
  • Configurable Workflow
  • Custom Development
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Modeling
  • Data Visualization
  • Database Support
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Forms Management
  • Graphical User Interface
  • Integrated Development Environment
  • Lifecycle Management
  • Mobile Access
  • Mobile Development
  • Monitoring
  • No-Code
  • Offline Access
  • Pre-built Templates
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Software Development
  • Source Control
  • Task Management
  • Third Party Integrations
  • Version Control
  • Web App Development
  • Workflow Management

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  • CRM
  • Calendar Management
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Contact Database
  • Contact Management
  • Customer History
  • Customisable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Reporting
  • Interaction Tracking
  • Invoice Management
  • Lead Capture
  • Lead Distribution
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Outbound Reporting
  • Performance Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Third Party Integrations
  • Unattended Call Management
  • User Management
  • Voice Mail
  • Who Answered Log

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  • Call List Management
  • Call Logging
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  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Reports
  • Email Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
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  • Workflow Management

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  • Chat/Messaging
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  • Collaboration Tools
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  • Customer History
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  • Email Management
  • IVR / Voice Recognition
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  • Monitoring
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  • Contact Database
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  • Customisable Forms
  • Customizable Templates
  • Data Import/Export
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  • Queue Management
  • Real Time Analytics
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  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
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  • Surveys & Feedback
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  • Workflow Management

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  • Client Portal
  • Communication Management
  • Configurable Workflow
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
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  • Feedback Management
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  • Inventory Management
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  • Real Time Analytics
  • Real Time Data
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  • Reporting/Analytics
  • Role-Based Permissions
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  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
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  • Customizable Fields
  • Customizable Templates
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  • Data Management
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  • Email Templates
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TenFold Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.8
Customer Service 4.8
Features 4.6
Value for Money 4.7

Review software

Share your experiences with other software buyers.

Write a Review!
Jack P.
Manager, Account Management | Trade
Internet, 5,001-10,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 13/09/2017

"Clean UX and UI! Easy to use!"

Pros: We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons: From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 13/09/2017
Michael D.
Sales Associate
Consumer Goods
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/04/2018

"easy and beautiful"

Comments: Increased sales, improved service, and more confidence.

Pros: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

  • Reviewer Source 
  • Reviewed on 30/04/2018
Kevin C.
Account Manager
Consumer Goods, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 06/09/2018

"Streamlines Communication"

Pros: The feature runs rather smoothly when working.

Cons: Consistently breaks down. Customer support has been helpful.

  • Reviewer Source 
  • Reviewed on 06/09/2018
Joel B.
Technology Consultant
51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/05/2018

"Great Product, needs a few options"

Comments: The popup was great. It worked as expected.

Pros: I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

  • Reviewer Source 
  • Reviewed on 12/05/2018
Jason C.
Manager, Trade Program at Wayfair
Internet
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 19/10/2017

"Great App for a Growing Sales Team"

Comments: Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.

Pros: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

  • Reviewer Source 
  • Reviewed on 19/10/2017