Who Uses This Software?

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.

Average Ratings

147 reviews
  • Overall 4.7/5
  • Ease of Use 4.8/5
  • Customer Service 4.8/5
  • Features 4.6/5
  • Value for Money 4.7/5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • Tenfold
  • https://www.tenfold.com
  • Founded 2014

About Tenfold

Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

Tenfold Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Campaign Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Tenfold Most Helpful Reviews

Great product...needs some features.

Reviewed on 30/08/2017
Joel B.
Senior Technologist
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.

Cons: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

Great App for a Growing Sales Team

Reviewed on 19/10/2017
Jason C.
Manager, Trade Program at Wayfair
Internet
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.

Pros: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Great Product, needs a few options

Reviewed on 12/05/2018
Joel B.
Technology Consultant
51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
3/5
Ease of Use
2/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The popup was great. It worked as expected.

Pros: I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Streamlines Communication

Reviewed on 06/09/2018
Kevin C.
Account Manager
Consumer Goods, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4/5
Ease of Use
3/5
Features & Functionality
4/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The feature runs rather smoothly when working.

Cons: Consistently breaks down. Customer support has been helpful.

easy and beautiful

Reviewed on 30/04/2018
Michael D.
Sales Associate
Consumer Goods
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Increased sales, improved service, and more confidence.

Pros: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Read More Reviews