15 years helping Australian businesses
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17hats
What Is 17hats?
17hats provides a single hub for client communications, proposals, contracts, online payments, project management, bookkeeping, client management, and more. Designed to eliminate busy work, 17hats simplifies repetitive tasks with templates and automated workflows. At home or on the go, more than 40,000 entrepreneurs use 17hats to organize, systemize, get paid faster, grow their businesses, and land more clients.
Who Uses 17hats?
We serve small businesses and solo business owners.
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Reviews of 17hats
Incredible 17hats !
Comments: This software is a real ALL-IN-ONE. Managing everything efficiently with just one program is just incredible. It simplifies work and life, at an affordable price. And there's even a free trial!
Pros:
I love this software. It helps me to manage my time, tasks, opportunities and contacts efficiently and productively, and therefore to forecast sales. And all this with an easy-to-use interface and the possibility of winning new customers.
Cons:
The software works very well, nothing to complain about. On the contrary, I highly recommend it.
Alternatives Considered:
The Potential Is There!
Comments: I was looking for a platform that could serve several functions at a reasonable price point. I found it in 17 Hats, and I’m always learning something new.
Pros:
It’s comprehensive. I was looking for an all-in-one solution for booking, invoicing, and workflow management.
Cons:
The Booking function doesn’t have all the features you see in other booking platforms such as manual scheduling and schedule blocking. It’s a little clunky but I believe it’s still being developed.
Poor Quality
Comments: Pretty awful. I learned of 17 hats at a convention. I am in the wedding industry and create one of a kind ceremonies for couples. After speaking with the reps, I was convinced that 17 hats would be easy and be of great help for streamlining my business. I spent at least 30 hours watching videos and inputting data, templates, questionnaires and still was not successful. It seemed to be an endless learning curve for me. I even bought the business tips videos at an additional fee thinking that would help. It was more about how to grow my business rather than helping me understand 17 hats. Once I decided to close my account, they were helpful in guiding me however, they did not ask me what they could have done better. Very disappointing.
Pros:
I liked the idea of templates, streamlining and having everything in one place.
Cons:
Where do I begin? Customer service is only via text messaging or email and response takes up to 3 hours. I cannot speak to anyone on the phone which was extremely frustrating. All the learning is through videos and I think the videos are well done, however, I prefer a more personal approach. The learning curve for me was extremely high as I am not a techy person to begin with. I even bought the additional business tips videos and that was more of a how to grow my business verses how to work with 17 hats. Eventually, I gave up because there was so much to learn. It was a complete waste of my time and money.
Alternatives Considered:
Efficient and User Friendly Software Management
Comments: Overall, I love that I can organize my projects, send quotes, contracts and invoices all from the same place. I also love that I have streamlined workflows for each different type of project all saved in 17Hats.
Pros:
I love 17Hats. I use it for every single one of my projects and I love the organization it provides me within my business. My workflow is so streamlined thanks to 17Hats!
Cons:
The only downside that I can see about 17Hats is that the quality of their bookkeeping is not as thorough or beneficial as other accounting software. I have to manually enter all of my expenses and I wish there was an option for me to take pictures of my receipts. I also wish I had the ability to automate some of my monthly/annual expenses so that I didn't have to enter them every time.
Alternatives Considered:
I have MORE THAN 17 reason I love 17 hats!
Comments: I've been using 17hats for more than 5 years. It has keep my business looking professional and has kept me organized and on track. I don't miss a thing thanks to the reminders, the calendar and dashboard. I love the easy of templates and how simply I can set up a scheduling option for my clients.
Pros:
I love that this CRM literally has everything you would need to run a small business. The client database, bookkeeping, scheduler, invoicing, and calendar are the features I use the most. I love how organized I am thanks to 17 hats.
Cons:
I am not missing anything, it's my favorite software and I use it multiple times a day.
