Bindo POS

Great System with some Bad Updates with No Time Frame to be Resolved

Pros:

The layout for processing sales and invoices is great and easy. We do not have a very tech-savvy staff and they were able to quickly learn the software, even with its various updates and changes. The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory. I love the ability to affiliate specific customers to inventory items so we can track trends. The integration with Mail chimp is awesome as we are able to send mass emails to our customers to let them know about various events in the store. The matrix feature for the inventory is great as well. I love the all of the reports and the inventory management. The customer service team is very efficient if there is an issue and are always friendly and readily available.

Cons:

I researched several POS systems before we chose Bindo, I thought Bindo had all of the features we needed for our small business and more. After several years of using Bindo a couple of updates were launched some were great and others were not beneficial to us. The updates often times took away features that we had liked. When I had called to investigate if this was something that was going to be corrected, there was never a time frame for when it was going to get resolved. The customer service team is always very helpful, nice and assured me that the developers were working on it. I know that no system will be perfect for everyone and with technology there are always issues but certain features just got worse and the software has gotten harder for my sales staff to use. My sales staff are not the most tech-savvy and prior to the updates they were excited and embraced the software and after a couple of bad updates they are not eager to use it. I am getting a lot of complaints by them about certain issues that I have to keep assuring them that the developers are working on. Simple features like the ability to print a quote on the receipt printer or changing the associate on a sale after it is paid or showing the balance owed by the customer on a partially paid invoice are not possible. Our lease is ending in November and I am sad to say that we will probably be leaving the Bindo Family. I still love Bindo and hope that some things change before we need to make a decision.

Mostly positive but have had a few issues.

Pros:

When we need help the people are friendly and try to help us with our issues. It has been more stable lately.

Cons:

It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.

Do not get in business with Bindo

Comments: It's Bad. I would not recommend getting into business with this company, especially not after covid. Unfortunately we have so much switching inventory that it would be impossible to make an easy switch to another POS system. Honestly if I could switch easily, I would. The customer service through Covid has been SO BAD. I have called 5 times in the last 3 weeks with various issues and have not had a single response. Their service button on the app has not worked since COVID started. Even before COVID, the customer service was really, really bad.

Pros:

Bindo, when it works is very easy to use. They have really improved the interface and any prominent issue probably has a work-around.

Cons:

Where to start? Bindo's customer service is quite possibly the worst I have ever experienced in the tech industry. Since Covid started they have not answered their customer service line when I called. Not a single time. I have constant issues is different aspects of the app and they are not willing to even contact me back. On top of that, the question mark button that leads to customer service has said "Something went wrong" for 5 months now. I have gotten responses from their team like "You are not a big enough account for us to help" or when asking about bad reviews: "Haters gonna Hate" We have used Bindo for over 5 years and it has kept terrible track of our inventory. The quantities are all over the place, things that were sold 4 years ago show up as in stock, things that came in this week are listed as negative numbers. There is a big issue with credit card processing. Recently, at least once a day the software crashes while processing a credit card and it charges the card but reports in the POS app as unpaid. I also have tons of issues where transactions come up as partial payments for no reason at all. We have experienced the app crashing from so many little things. Whether its deleting a number when manually entering a credit card, charging our menu setup, just swiping a card, Bindo crashes all the time. Luckily they updated the software to save open tabs but before that was implemented we would lose 15-30 tabs every time Bindo crashed.

Very Good Low Cost Option

Comments: For what we were doing, yes there were some limitations, but it enables us to run our store. Once you figure out what it can and can't do, you can run your store without any problems. We had a store front already set up on WooCommerce and Bindo enabled us to open our physical store front. If you were doing this backward thank how we did it, Bindo has even more integrations to help you run that. I am very pleased with the way it works. I do wish that you would be able to do everything from the PC or the app side for everything, but again once you figure that out you are great to go!

Pros:

I was mostly impressed with their customer service. Being a smaller operation, I was always able to hear from a couple of the individuals working there. If I have a question, I always hear back from them quickly. Running the POS is very easy after it is set up. Took it to a few shows that we did and had no problems at all!

Cons:

I think the biggest issues relate to syncing with WooCommerce. Sometimes it wouldn't import the item correctly or if there were variations on an item it wouldn't handle it correctly. You could just call the support and they'd fix most things. I would also have some random products multiply themselves in the inventory if one of them sold. I would just delete those and verify the inventory quantity.

Our company has been using Bindo for a few years now and it has been a great tool.

Comments: Easy to build/set up store, ui/ux is great, easy to pick up and cross train, system is well organized, fantastic customer support.

Pros:

Ability to place images to the register hot keys, flexible system to make price adjustments on the fly, great connectivity to other hardware elements (print tags, CC reader, scanner), matrix creation ui/ux, reporting tools are also helpful.

Cons:

Initially, split payment was tricky, but once a work flow for that is created it's not bad at all. When creating a matrix of colors/size sometimes the images need individual reassignments or uploading for proper display to specific child products.