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What Is SyteLine?

Ideally suited for midsized manufacturers, Infor SyteLine is an end-to-end enterprise resource planning (ERP) solution to manage discreet, process and mixed mode applications with greater efficiency and profitability. It is available on premises or in the cloud as CloudSuite Industrial. Both solutions provide advanced functionality to streamline and optimize processes, from scheduling and forecasting to inventory planning and after-market service.

Who Uses SyteLine?

Metal/plastic fabricators, machinery/equipment, medical device, automotive, aerospace/defense, electronics, furniture, windows/doors, food/beverage, paint/coatings, distributors. 2 tier ERP support.

SyteLine Software - Rapid Order Entry
SyteLine Software - Employee 360
SyteLine Software - Planning Workbench
SyteLine Software - Resource Load
SyteLine Software - Planning Summary

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Reviews of SyteLine

Average score

Overall
3.9
Ease of Use
3.6
Customer Service
3.8
Features
3.9
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steve
Steve
IT Director in US
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us.

5.0 6 years ago

Comments: A very stable business system with great support.

Pros:

This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system.

Cons:

Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us.

Verified Reviewer
Verified LinkedIn User
Plastics, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

CloudSuite Industrial (SyteLine) Review

4.0 5 years ago

Comments: We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!

Pros:

This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.

Cons:

The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!

Charles
System Administrator in US
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)

3.0 5 years ago

Comments: I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away. There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though. CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint. Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting.

Pros:

The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest. Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.

Cons:

Reporting out right sucks. System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased. Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields. Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well. There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well. Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates.

ELIZABETH
System Admin in US
Consumer Goods, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

CloudSuite Industrial - helping us make better decisions every day

5.0 4 years ago

Pros:

Easy navigation and access to data by Users so they can work independently without System Admin help. We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades.

Cons:

Integration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful.

Verified Reviewer
Verified LinkedIn User
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

CSI Helps Us Achieve Our Goals

4.0 5 years ago

Comments: We are able to have real-time inventory and financial tracking that was not possible before. The flexibility of the events system allows us to handle any problem or need our users propose.

Pros:

I like the ease of personalization and the flexibility of the software out of the box.

Cons:

Sometimes Infor releases software before it's really ready for production use.