15 years helping Australian businesses
choose better software
Teamwork Desk
What Is Teamwork Desk?
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.
The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.
Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.
Who Uses Teamwork Desk?
A ticketing system designed to easily manage customer queries, saving you time and money.
Not sure about Teamwork Desk?
Compare with a popular alternative
Teamwork Desk
Other great alternatives to Teamwork Desk
Reviews of Teamwork Desk
Necessary when using Teamwork Projects
Comments: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.
Pros:
We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.
Cons:
Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.
Teamwork.com Response
3 years ago
Hi Lisa, Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us! We appreciate your feedback on the draft emails and I will forward this request to the team. Have a great day, Karen at Teamwork
Alternatives Considered:
A clean and easy to use system that is easy to climb into and very quickly get cozy
Comments: It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.
Pros:
It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.
Cons:
Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.
Teamwork.com Response
3 years ago
Hi Lester, We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface. I've submitted your feature request to the product team - they like a challenge! Have a nice day, Karen at Teamwork
Alternatives Considered:
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
Comments: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
Pros:
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
Cons:
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
Affordable and easy to use
Comments: I recall that there was no frustration and everything was running smoothly while we were using the platform.
Pros:
We've been using Teamwork Desk only for a short period of time and we switched as we were expanding and some of the functionality wasn't there yet for Teamwork. Now mind you this was almost 5 years ago and I'm sure now things have changed. I would recommend the product either way.
Cons:
The onboarding was very easy, the support provided was great by the company in general and I haven't noticed any potholes on the way while we were onboarding.
Teamwork at SSI
Comments: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Pros:
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Cons:
at this time I do not have any negative or issues
Teamwork.com Response
3 years ago
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
