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What Is Envoy?

Envoy is transforming modern workplaces for hybrid work and safely bringing people together so they can connect, collaborate, and thrive. Envoy’s workplace platform has redefined how companies welcome visitors, keep employees safe, book desks and conference rooms, and manage deliveries in over 14,000 locations around the globe by designing products for a flexible workplace experience. Companies like Slack, Pinterest, and Warby Parker rely on Envoy to create an unrivaled first impression.

Who Uses Envoy?

Companies looking to modernize their workplace by creating a warm welcome for guests and employees while safeguarding people, property, and ideas.

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Reviews of Envoy

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.8
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Neil
Neil
Sr QA Analyst in US
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Envoy is the best solution for managing visitors on multiple floors and managing package delivery.

5.0 5 years ago

Comments: It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations.

Pros:

Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.

Cons:

Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.

Brett
Director of IT Infrastructure in US
Apparel & Fashion, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Saves time for receptionist, increases security, add professionalism

5.0 4 years ago

Comments: Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-).

Pros:

Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA.

Cons:

The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options.

Farid
Farid
Head of Data in US
Verified LinkedIn User
Health, Wellness & Fitness, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Unable to register

1.0 3 years ago

Comments: Very disappointing. I wish my company used a different app.

Pros:

I have not had a chance to use it. I've been trying to get registered for a couple of hours already.

Cons:

Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc. Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens. Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office.

Jennifer
Operations in US
Biotechnology, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best registration software - with pre-registration management - I have used

5.0 12 months ago

Comments: Very strong - great product. Not the cheapest but the functionality for the cost far exceeds competitors'.

Pros:

The only product I researched that had preregistration functionality that could still be segmented for privacy. Preregistration tracking is key to managing some of our guest access policies.

Cons:

Launch was a little rough because of an account setup glitch. It was easily fixed within a day, however, and it has worked perfectly since. I don't love the new service model without an assigned contact. The service staff are very responsive, but I prefer an account manager who knows the whole story of what we need.

Verified Reviewer
Verified LinkedIn User
Facilities Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

admin and user friendly

5.0 3 years ago

Comments: Envoy is a great tool to add to your business. Especially, during covid19 protocol, the contactless or minimum contact is key for visitors and employees of the company to get notified. It is customizable where you can add in covid19 standard questions and it tracks just the right visitors info. I would recommend other companies to add Envoy for managing visitors on multiple floors and managing package delivery!

Pros:

What I like the most is that is contactless when using the app on your phone. The kiosk is accessible and convenient when there are one or more tenants in the building. The notifications are fast and efficient

Cons:

the least about Envoy is that is not compatible with all mobile devices. It is great for apple user, but not so much for Android.