Who Uses MSP360 (CloudBerry) Backup?

SMBs, IT Pros, Tech Support, and cloud storage users

What Is MSP360 (CloudBerry) Backup?

MSP360 Backup is an advanced online backup software for small business that offers a cross-platform backup with support for Windows, Linux, macOS, VMware, Hyper-V; bring-your-own-storage approach with multiple options for local and cloud storage; 256-bit AES data encryption with a user password and more. Start your free 15-day trial! No credit card required. Cancel anytime.

MSP360 (CloudBerry) Backup Details

MSP360

http://www.cloudberrylab.com/

Founded 2011

MSP360 (CloudBerry) Backup Pricing Overview

MSP360 (CloudBerry) Backup starts at USD 29.99/one-time. MSP360 (CloudBerry) Backup has a free version and offers free trial. See additional pricing details for MSP360 (CloudBerry) Backup below.

Starting Price

USD 29.99/one-time
See pricing details

Free Version

Yes

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Training

Webinars

Documentation

Support

Business Hours

Online

MSP360 (CloudBerry) Backup Features

Archiving Software
Access Control
Data Deduplication
Document Management
Email Archiving
Multimedia Archiving
Retention Management
Storage Management
Version Control
Web Archiving
eDiscovery
Backup Scheduling
Bare-Metal Restore
Compression
Continuous Backup
Differential Backup
Disaster Recovery
Encryption
Incremental Backup
VM Backup

MSP360 (CloudBerry) Backup Reviews

Showing 5 of 119 reviews

Overall
4.6/5
Ease of Use
4.4/5
Customer Service
4.5/5
Features
4.6/5
Value for Money
4.6/5

Ultimate MSP Backup Tool

Reviewed on 14/08/2019
Daniel C.
Managing Partner
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros: Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons: They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

Excellent alternative for enterprise file backup

Reviewed on 19/08/2019
Hada B.
Software Developer
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: GetApp
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Using this software has been a great benefit since we keep our information backed daily so that in the event of any server failure we will be calm, also because all the files that we upload to the cloud through this software are kept extremely secure by the encryption provided by it that someone can access them without our approval is really impossible and that gives us peace of mind to be able to focus on other activities.

Pros: I like this software because it has aspects that make it really efficient at the business level, such as the speed it has when creating backups, since it doesn't matter where the files to which the backup is being created come from, it is No matter the size, the speed is the same, it may be able to create non-repeated backups because it has a very versatile function, also provides its users with support for a variety of backup sources as well as the that images from platforms such as Amazon S3 can be restored and the best thing is that if you have any questions about this software your support team provides immediate attention, this is how I consider this software to be ideal for business-level support because it gives everything you need and It is very easy to use .

Cons: One of the disadvantages is that this software cannot be managed centrally, so it is not very easy to say that process, however, rather than something negative, I consider it something that could be implemented to facilitate its use even more.

An excellent solution to safeguard the most important business data

Reviewed on 12/02/2020
Yohanna S.
Programmer
Computer Software, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: GetApp
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It has been of great help since it allows us to keep the data stored in case of any inconvenience and at the same time safe, it also does not also provide local backups of files and images, as well as a disaster recovery.

Pros: I like it because it is an online data storage solution, with an intuitive and clean interface, it allows us as users to be able to choose different cloud storage providers as with Amazon S3, Azure, OracleCloud, on the other hand the copies of security are created quickly and simply, and it may be possible to perform them from one online service to another, these backups not only guarantee the backup of our data but also the security of them since the files that are uploaded via CloudBerry Backup are encrypted with the 256-bit AES algorithm and uploaded via SSL, so it is complicated or almost impossible for any unwanted user to access our data without our authorization.

Cons: CloudBerry Backup is available in two versions so it can be used for home or for protection or IT companies, however for common users its configuration and language can be somewhat confusing so it would be nice to provide more understandable documentation.

Great for backing up locally and to cloud

Reviewed on 13/11/2019
Daniel H.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Main reason we are using this software is ability to restore to cloud. In case of some sort of emergency when our physical location is not available, we can restore all of our VMs to Azure. We also back up locally to a NAS

Cons: It can be confusing setting up. I had to contact support many times to make sure I was doing it correctly and even now I'm not sure if i'm doing it all correctly but I know our backups can be restored. I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed

Support is crappy

Reviewed on 22/03/2019
Jim S.
Owner
Computer Hardware, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4/5
Ease of Use
3/5
Features & Functionality
1/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support.
Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement.
I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

Pros: Ease of use
Ease of install
Runs in background

Cons: Crappy support
Annual fee required to keep upgraded
Refuse to honor their maintenance agreements