--- description: Learn more about Groove price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Groove Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) # Groove Canonical: https://www.capterra.com.au/software/143005/groove Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/143005/groove?page=2) > Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. > > Verdict: Rated **4.5/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Groove? Small and medium sized businesses in B2C/B2B Software, eCommerce, Web Development/Design Agencies, Online Services, \& Entrepreneurs ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 87 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Groove Networks - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is based on the number of users per month and features selected. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, India, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Automated Routing - CRM - Call Center Management - Catalog Management - Collaboration Tools - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customisable Branding - Customizable Templates - Dashboard - Email Management - Feedback Management - Full Text Search - Inbox Management - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Sentiment Analysis - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Text Editing - Workflow Management ## Integrations (13 total) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3410 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1716 reviews) ## Reviews ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" — 5.0/5 > **Brady B.** | *21 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" > > **Cons**: No live phone support. this makes it hard for us to deal with immediate issues we may have. > > GrooveHQ has been there for us for years and continues to innovate\! ----- ### "Groove helps us to improve our service to employees and clients" — 5.0/5 > **Jaap** | *29 August 2024* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. > > **Cons**: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. > > It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. ----- ### "Great solution" — 5.0/5 > **Joseph** | *8 August 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations. > > **Cons**: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years ----- ### "Great help desk tool with knowledge base" — 4.0/5 > **Josh** | *29 May 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Sleek UI, and the fact that Groove has a knowledge base that you can publish to users is a really nice bonus. > > **Cons**: Groove is a little on the expensive side; in the world of AI, we found we didn't need all of the extra features that came with a bigger price tag. ----- ### "Great business email provider" — 5.0/5 > **Amy** | *10 September 2024* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: To be able to work as a team and be able to jump in and help out if they are out. > > **Cons**: There is nothing that I don't like about Groove. > > It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/143005/groove?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/143005/groove) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data