--- description: Learn more about Hiver price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.com.au/software/142975/hiver Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/142975/hiver?page=2) > Hiver was designed for teams to tackle complex support across channels with collaboration, account context, and AI. > > Verdict: Rated **4.7/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hiver? Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 148 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Alerts/Escalation - Alerts/Notifications - Assignment Management - Automated Routing - Autoresponders - Business Process Automation - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Customer History - Customer Portal - Customer Support - Customizable Templates - Dashboard - Document Management - Email Management - Employee Directory - Feedback Management - Full Text Search - IT Incident Management - Inbox Management - Incident Management - Interaction Tracking - Knowledge Base Management - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Queue Management - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Signature Management - Survey/Poll Management - Surveys & Feedback - Task Management - Template Management - Ticket Management - Transcripts/Chat History - Workflow Automation - Workflow Configuration - Workflow Management ... and 21 more features ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.com.au/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.com.au/directory/34833/ai-it-agents/software) - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) - [Email Management Software](https://www.capterra.com.au/directory/30553/email-management/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Collaboration Software](https://www.capterra.com.au/directory/15/collaboration/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 3. [Google Workspace](https://www.capterra.com.au/software/168389/google-workspace) — 4.7/5 (17618 reviews) 4. [Front](https://www.capterra.com.au/software/132901/front) — 4.5/5 (287 reviews) 5. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (997 reviews) ## Reviews ### "Hiver is easy to use" — 5.0/5 > **Linda** | *11 September 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Its easy to use and assign team members. Hiver allows to make notes and tag others. Hiver also allows to view team members pending cases without having to create a separate view. > > **Cons**: AI Assignment is still learning due to which there are incorrect assignments. Visibility is only given to one individual who is assigned the email, ideally if we can have more assignees. Should by default have other status views like pending/in progress and closed views > > Good integration with Google. Ease of use and provides visibility to other team members queue incase of absence. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11 September 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Cons**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "The best tool to collaborate across teams of any size" — 5.0/5 > **Tom** | *13 June 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The ability for our customer service team to collaborate on emails. Turning our regular shared inbox into a ticket based environment > > **Cons**: The price\! Although well worth the cost and its saved us countless hours and avoided emails slipping through the cracks - it is expensive. > > We started using hiver to manage our customer service emails in a company with many sub brands accross multiple domain emails and departments. With Hiver, we have completely eliminated missed emails, and emails that are "double responded". Hiver gives our team a clear picture of who is doing what. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13 August 2025* | Museums & Institutions | Recommendation rating: 1.0/10 > > **Pros**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Cons**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "High five for Hiver" — 5.0/5 > **Julie** | *5 March 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. > > **Cons**: Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. > > My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/142975/hiver?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/142975/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data