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What Is Traumasoft?

Traumasoft EMS software is an integrated solution designed to streamline operations for emergency medical services agencies. The system features modules to manage assets, revenue, human resources, and workflows. Capabilities include billing, reporting, fleet management, crew scheduling, electronic patient care reporting, computer-aided dispatch, real-time routing, GPS tracking, and more. By consolidating these functions into a single platform, Traumasoft aims to provide a comprehensive system to handle every aspect of EMS agency management.

Who Uses Traumasoft?

Electronics manufacturing services platform that lets EMS industries manage computer-aided dispatch, schedule trips, monitor fleet operations, track vehicle navigation, and frame patient care reports.

Traumasoft Software - 1
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Reviews of Traumasoft

Average score

Overall
3.6
Ease of Use
2.9
Customer Service
2.5
Features
3.8
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
John
John
Senior Vice President in US
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Traumasoft Review

5.0 5 years ago

Comments: We have been using Traumasoft for nearly 10 years now and have been extremely happy with it since day one.

Pros:

All in one software allowed us to reduce our technology spend paying maintenance fees for multiple platforms. Additionally, because it is all in one, we cut down on extra time and reduced errors that used to occur when re-entering information across all the different software platforms. Finally, their CAD allows us to be much more efficient in dispatch. We can now see the forest through the trees scheduling out all of the day's work ahead of time.

Cons:

Occasional bugs pop up just after an update is pushed out. Their tech support has been great at quickly fixing whatever bugs pop up though.

Adrian
Director of Operations in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Traumasoft - Endless Potential, Lacks Follow-through

4.0 5 years ago

Comments: Traumasoft, in my opinion, has the potential to be an incredible and unsurpassed tool for an EMS agency. The system is very robust and includes nearly every aspect of running this type of business. The price makes it extremely competitive in the market, and the company carries a reputation for professionalism. Traumasoft is a company that is growing in leaps and bounds. It would seem, however, that the rapid growth has outpaced the company's ability to keep up with the demand for supporting their product. Overall, I think the product will be an indispensable asset in managing our company, but only after all the setup is complete and the details are all ironed out. Just a tip if you are considering Traumasoft as an integrated solution for your agency; If you want real information and honest answers when you call, ask for Shawn. He's the best!

Pros:

The Traumasoft suite is an extremely robust system that incorporates nearly all aspects of management of an EMS agency. The product was built with great attention to detail, and is, in theory, absolutely customizable to meet the needs of each individual customer. The user interfaces are pretty smooth, but do require a bit of getting used to.

Cons:

The down side of the Traumasoft system is definitely the fact that it is very difficult to have issues addressed with using the software. Although the system has been put together to be completely customizable, many of the customization functions and menus are locked to users and must be configured by someone at the company. This is, in my opinion, to keep end users from unknowingly making changes that would affect the overall functionality of the system, but becomes a hindrance when the response from tech support is delayed. It would seem that the major problem is that the company employs very few people with the knowledge and permissions to make changes to the programs readily. The most common response is that the issue will have to be sent to a developer and that they will get back to you, which seemingly never happens. When you are able to finally get into contact with the right person, changes happen immediately, but it would seem that there is only one individual in the company that can make things happen in a timely manner. This is further complicated by the fact that this individual is extremely busy and frequently travels the country for the company's new customer setups, so it is difficult to catch him with any free time to deal with any issues. Further, the system can be modified as customers make requests for "enhancements," to the development team. Apparently, there is an extreme back log of requests, so wait time for an enhancement is seemingly eternal.

Michelle
Data Technician in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

You Get What You Pay For

2.0 5 years ago

Comments: Even though we weren't using Traumasoft to it's fullest capabilities, I still don't think it would perform as promised. There were a lot of bugs and issues that we would discover and had to send to Traumasoft to tell them that things were not working as they should. Sometimes they would be fixed right away, sometimes it would take weeks to months to never (They have an outside programming group that features can be implemented for a cost). I feel that the software was written by programmers with little or no EMS field knowledge or experience because it is not intuitive nor simple to use.

Pros:

The software is affordable compared to what is available, especially since they're a one stop shop. They have ePCRs, CAD, billing, as well as, virtual classroom and incident reports, plus much more. Unfortunately, we didn't use any of their features outside the ePCRs and Virtual Classroom so not sure how good their CAD and billing systems are. Also there are weekly updates which is nice too.

Cons:

The software is not really easy to use. Things do not work the way you think they should and sometimes it doesn't work like it is supposed to. The weekly updates also can cause bugs in the software, which could take 10 minutes or 10 months to fix. The part of the software that we had the most issues with was the offline software for the ePCRs. The would not update fully, and errors would occur when being uploaded to the online software causing our crews to do double the work.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Traumasoft Review 2019

4.0 5 years ago

Comments: Combining multiple platforms into one software program allows for greater integration between billing, documentation review, operating reports, and more. One report can pull data from your call intake screen, dispatcher notes, crew report, and billing department to give your operations a clear picture of your current performance. Traumasoft eliminates the need for separate billing program, dispatch program, fleet management software, and more.

Pros:

What makes Traumasoft so great is the amount of features it has. The broad range it covers in everything EMS makes it a great software program for any EMS company.

Cons:

The broad range of capabilities in Traumasoft requires moderate training, as the are many things to learn about. Additionally, turn around times on enhancement tickets can take anywhere up to 24 months.

James
Communications Specialist in US
Medical Practice, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Roller coaster of love

4.0 5 years ago

Comments: Overall, I would say my personal experience with Traumasoft has been good. I feel confident that when I use it it will work 99% of the time. If customer support would step up their game, it would be a different review.

Pros:

The software is very inclusive. It includes numerous features and is able to do many different tasks. The CAD grid is very user friendly and you can do most any dispatch related function from that screen. Reports are a huge deal and having the ability to pull reports that many different reports is amazing. racking the certifications automatically is a plus, and having the reminders helps all the employees.

Cons:

Customer support is sometimes good and sometimes bad. It depends on who you speak with as to weather or not you will get your answers. Some times I can submit a ticket and never get a response only to find out what I had asked needs to be an enhancement. Some times we have to go above customer supports heads just to get simple answers. Having custom built reports takes forever to get any feedback on.

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