What Is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!

Who Uses ConnectWise Automate?

Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.

ConnectWise Automate Details

ConnectWise

Founded in 1982

ConnectWise Automate pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

ConnectWise Automate has a free version and offers a free trial.

Pricing plans get a free trial

ConnectWise Automate Details

ConnectWise

Founded in 1982

ConnectWise Automate videos and images

ConnectWise Automate video
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ConnectWise Automate deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

ConnectWise Automate Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Compliance Management
  • Compression
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • File Management
  • HIPAA Compliant
  • Incremental Backup
  • Local Server Options
  • Monitoring
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • Version Control
  • Web Access / Restoration

View full list of Backup Software

  • API
  • Access Control
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Anti Virus
  • Application Security
  • Audit Management
  • Audit Trail
  • Authentication
  • Best Practices Repository
  • Compliance Management
  • Data Security
  • Data Visualization
  • Endpoint Protection Software
  • Event Logs
  • Event Tracking
  • Financial Data Protection
  • HIPAA Compliant
  • Incident Management
  • Maintenance Scheduling
  • Monitoring
  • Network Security Software
  • Password Management
  • Patch Management
  • Policy Management
  • Privileged Account Management
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Server Monitoring
  • Single Sign On
  • Third Party Integrations
  • Two-Factor Authentication
  • User Management
  • Virus Definition Update
  • Vulnerability Protection
  • Vulnerability Scanning

View full list of Computer Security Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Behavior-Based Acceleration
  • Capacity Management
  • Change Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Cross Reference System
  • Customizable Reports
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Device Auto Discovery
  • Diagnostic Testing
  • Event Logs
  • IT Asset Tracking
  • Import/Export Data
  • Incident Management
  • Inventory Management
  • JCL Management
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Performance Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Third Party Integrations
  • Uptime Reporting
  • Workflow Management

View full list of Data Centre Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Email Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • User Management
  • Workflow Management

View full list of IT Asset Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customisable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Management
  • License Management
  • Maintenance Scheduling
  • Monitoring
  • Patch Management
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Workflow Management

View full list of IT Management Software

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Management
  • CRM
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Drag & Drop
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Management

View full list of IT Service Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Compliance Management
  • Configuration Management
  • Customisable Dashboard
  • Customizable Reports
  • Dashboard Creation
  • Data Visualization
  • Database Monitoring
  • Diagnostic Tools
  • Email Alerts
  • Email Monitoring
  • Event Logs
  • Event Tracking
  • Incident Management
  • Inventory Management
  • Issue Management
  • Maintenance Scheduling
  • Monitoring
  • Network Monitoring
  • Patch Management
  • Performance Monitoring
  • Policy Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Risk Alerts
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Third Party Integrations
  • Threshold Alerts
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Visual Analytics
  • Web Traffic Reporting

View full list of IT, Server & Network Monitoring Tools

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Event Logs
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Issue Management
  • Live Chat
  • Maintenance Scheduling
  • Monitoring
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Workflow Management

View full list of MSP Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Asset Lifecycle Management
  • Audit Management
  • Automatic User/Device Recognition
  • Compliance Management
  • Configuration Management
  • Content Management
  • Customisable Branding
  • Customizable Reports
  • Data Management
  • Deployment Management
  • Endpoint Management
  • Enrollments/Onboarding
  • Geolocation
  • IT Asset Tracking
  • Inventory Management
  • Kiosk Mode
  • Location Tracking
  • Mobile Content Management
  • Monitoring
  • Patch Management
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Single Sign On
  • Software Management
  • Synchronization Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Wireless Internet Access
  • Wireless Troubleshooting

View full list of Mobile Device Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Compliance Management
  • Configuration Management
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Visualization
  • Email Alerts
  • Event Logs
  • IP Address Monitoring
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Maintenance Scheduling
  • Monitoring
  • Network Analysis
  • Network Resource Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Predictive Analytics
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Third Party Integrations
  • Threshold Alerts
  • Uptime Reporting
  • Visual Analytics
  • Vulnerability Scanning
  • Web Traffic Reporting

View full list of Network Monitoring Tools

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Notifications
  • Anti Spam
  • Anti Virus
  • Audit Management
  • Audit Trail
  • Authentication
  • Compliance Management
  • Data Visualization
  • Email Alerts
  • Event Logs
  • Event Tracking
  • Filtering
  • Firewalls
  • HIPAA Compliant
  • Incident Management
  • Intrusion Detection System
  • Monitoring
  • PCI Compliance
  • Patch Management
  • Policy Management
  • Prioritization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Assessment
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Server Monitoring
  • Single Sign On
  • Third Party Integrations
  • Threat Response
  • Two-Factor Authentication
  • User Management
  • VPN Software
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Management

View full list of Network Security Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Audit Management
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Configuration Management
  • Customisable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Event Logs
  • IT Asset Tracking
  • Inventory Management
  • Maintenance Scheduling
  • Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Policy Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Risk Assessment
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Vulnerability Scanning
  • Workflow Management

View full list of Patch Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Compliance Management
  • Configuration Management
  • Customisable Branding
  • Customizable Reports
  • Deployment Management
  • Event Logs
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • Inventory Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multiple User Accounts
  • Network Monitoring
  • Patch Management
  • Policy Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Vulnerability Scanning
  • Workflow Management

View full list of RMM Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Audit Management
  • Audit Trail
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customisable Branding
  • Customizable Reports
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Conferencing
  • Video Support
  • Workflow Management

View full list of Remote Support Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Authentication
  • Automated Scheduling
  • Automatic Backup
  • CPU Monitoring
  • Capacity Planning
  • Compliance Management
  • Configuration Management
  • Credential Management
  • Dashboard Creation
  • Data Migration
  • Data Storage Management
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Event Logs
  • HIPAA Compliant
  • Incident Management
  • Inventory Management
  • Maintenance Scheduling
  • Monitoring
  • Password Management
  • Patch Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Virtual Machine Monitoring
  • Workflow Management

View full list of Server Management Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Application Access Control
  • Archiving & Retention
  • Automatic Backup
  • Backup and Recovery
  • Capacity Management
  • Compliance Management
  • Configuration Management
  • Data Migration
  • Data Storage Management
  • Data Visualization
  • Desktop/Application Virtualization
  • Disaster Recovery
  • Event Logs
  • File Management
  • File Transfer
  • HIPAA Compliant
  • Load Balancing Tools
  • Namespace Management
  • Performance Monitoring
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting/Analytics
  • Role-Based Permissions
  • Secure Data Storage
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Third Party Integrations
  • Two-Factor Authentication
  • Version Control
  • Virtual Machine Encryption
  • Virtual Machine Monitoring
  • Virtual Machine Provisioning
  • Virtual Machine Snapshots
  • Visual Analytics

View full list of Virtualisation Software

ConnectWise Automate Alternatives

More ConnectWise Automate alternatives

ConnectWise Automate Reviews

Read all 108 reviews

Average score

Overall
4.2
Ease of Use
3.6
Customer Service
3.7
Features
4.3
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Daren A.
Daren A.
President
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 11/12/2019

"Connectwise Automate"

Comments: We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros: There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons: Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Alternatives Considered: RMM

Reasons for Choosing ConnectWise Automate: We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.

Switched From: RMM

Reasons for Switching to ConnectWise Automate: As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.

  • Reviewer Source 
  • Reviewed on 11/12/2019
Verified Reviewer
IT Operations
Mechanical or Industrial Engineering, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 06/05/2021

"If you have the money to spend, spend it.. if not.. there is other options`"

Comments: Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Pros: The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Cons: Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Alternatives Considered: TeamViewer

Reasons for Choosing ConnectWise Automate: The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.

Switched From: TeamViewer

Reasons for Switching to ConnectWise Automate: Overall cost is the main reason.

  • Reviewer Source 
  • Reviewed on 06/05/2021
Benjamin B.
IT
Airlines/Aviation, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/04/2020

"Should be call "Connectwise Autodraft""

Comments: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros: The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons: It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Alternatives Considered: Atera, TeamViewer, Splashtop Remote Support and Pulseway

Reasons for Choosing ConnectWise Automate: Kaskersky partnership forced via DoD Contracts

Switched From: LogMeIn Central

Reasons for Switching to ConnectWise Automate: The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/04/2020
Joel V.
District Manager
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/07/2021

"Review of ConnectWise Automate"

Comments: My overall experience with this product is fantastic! I wouldn't be able to help my employees the same way without this product.

Pros: What I like the most about this software is that I can remotely login and help my employees with any issues they are having on their computer from anywhere. This is extremely helpful because I look over 11 stores and I am not always at the location that needs help. I can just remote in and help them!

Cons: What I like the least about this product is that I have to have a two factor authentication key emailed to me every time I login to use this product. I understand that this is a necessary security measure, but it slows me down when I'm in a hurry. Other than that minor annoyance, I have not had any issues using this product.

  • Reviewer Source 
  • Reviewed on 22/07/2021
Sam H.
IT Support Technician
Computer Networking, Self Employed
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/03/2020

"Connectwise Automate"

Comments: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros: I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons: The only issue we have with this software is the customer support and occasional instability of the software.

Alternatives Considered: GoToMeeting, LogMeIn Central, TeamViewer, LastPass and Join.Me

Reasons for Switching to ConnectWise Automate: Connectwise offers what all of these tools do with many other additional options!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/03/2020