ConnectWise Automate

RMM to the stars

Comments: We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

Pros:

The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Cons:

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Alternatives Considered: N-Able Projects Portal

Connectwise Automate

Comments: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros:

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons:

The only issue we have with this software is the customer support and occasional instability of the software.

Alternatives Considered: TeamViewer Remote, LastPass, GoTo Meeting, LogMeIn Central and Join.Me

Reasons for Switching to ConnectWise Automate: Connectwise offers what all of these tools do with many other additional options!

Should be call "Connectwise Autodraft"

Comments: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros:

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons:

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Alternatives Considered: TeamViewer Remote, Atera and Pulseway

Reasons for Choosing ConnectWise Automate: Kaskersky partnership forced via DoD Contracts

Switched From: LogMeIn Central

Reasons for Switching to ConnectWise Automate: The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.

Favorite RMM platform

Comments: Very good product, probably our most important tool in our stack.

Pros:

Very customizable, we create a lot of our own scripts to do custom things for clients.

Cons:

Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.

Alternatives Considered: Kaseya VSA

Reasons for Switching to ConnectWise Automate: Much better functionality and customization capabilities

Infrastructure review to perfection

Comments: I think it has been an average work experience with conect wise, for this reason we lowered the level of work, we believe that it gives us ideas, it gives us a look from outside the company, we like this since it is not always good to get involved alone In solutions from the same company such as those offered by Google, you have to look at new horizons, in the same way the generation of infrastructure has its strengths and being able to monitor development remotely has had good results.

Pros:

We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas.

Cons:

Security compliance in this sense is due, we believe that we have our own solutions that far exceed the capacity of Conect Wise, in this sense it does it wrong, we have obtained gaps and it is not compatible enough to be linked to another separate security system.