What Is Reward Gateway?

Reward Gateway helps clients increase employee engagement and drive business results through a tailored platform that combines employee recognition, communications, surveys, discounts and analytics in one unified hub.

Our Client Success Team partners with you to create fully branded solutions aligned to your employee engagement goals, and to reflect your unique mission, culture and employer brand to drive the highest levels of platform usage.

Who Uses Reward Gateway?

Reward Gateway's employee engagement platform brings strategic recognition, communications, employee surveys and discounts together in one unified solution for companies across industries.

Reward Gateway Details

Reward Gateway

Founded in 2006

Reward Gateway pricing

Starting Price:

Not provided by vendor
  • No free version

Reward Gateway does not have a free version.

Reward Gateway Details

Reward Gateway

Founded in 2006

Reward Gateway videos and images

Reward Gateway video
Reward Gateway Software - 1 - thumbnail
Reward Gateway Software - Customised eCards - thumbnail
Reward Gateway Software - 3 - thumbnail
Reward Gateway Software - Connect your workforce - thumbnail
Reward Gateway Software - Prove platform ROI - thumbnail

Reward Gateway deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of Reward Gateway

  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Benchmarking
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Content Management
  • Customisable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Employee Reward Programs
  • Engagement Tracking
  • Feedback Management
  • Gamification
  • Goal Management
  • Goal Setting / Tracking
  • Mobile Access
  • Negative Feedback Management
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Progress Tracking
  • Pulse Surveys
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Single Sign On
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Training Management
  • Visual Analytics

View full list of Employee Engagement Software

  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Chat/Messaging
  • Commenting/Notes
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Reward Programs
  • Engagement Tracking
  • Feedback Management
  • Gamification
  • Goal Management
  • Goal Setting / Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Milestone Tracking
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Appraisal
  • Performance Management
  • Personalization
  • Progress Tracking
  • Pulse Surveys
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recognition Tracking
  • Reminders
  • Reporting & Statistics
  • Rewards Catalog
  • Rewards Management
  • Rewards Points
  • Single Sign On
  • Social Recognition
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Training Management
  • Visual Analytics
  • eCards

View full list of Employee Recognition Software

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Compensation Management
  • Compliance Management
  • Configurable Workflow
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • HR Management
  • Job Application Management
  • Learning & Development
  • Leave Tracking
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of Human Resources

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Blogs
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Customisable Branding
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Onboarding
  • Employee Portal
  • Engagement Tracking
  • Event Calendar
  • File Sharing
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Newsletter Management
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Video Conferencing
  • Workflow Management

View full list of Internal Communication Software

  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Blogs
  • Calendar Management
  • Chat/Messaging
  • Commenting/Notes
  • Contact Management
  • Content Management
  • Customisable Branding
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Communities
  • Employee Database
  • Employee Photos
  • Engagement Tracking
  • Event Calendar
  • File Management
  • File Sharing
  • Forum / Discussion Board
  • Live Chat
  • Meeting Management
  • Mobile Alerts
  • Multi-Language
  • Newsletter Management
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Video Conferencing
  • Workflow Management

View full list of Internal Communications Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Conditional Logic
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SSL Security
  • Search/Filter
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Visual Analytics

View full list of Survey Software

Alternatives to Reward Gateway

More Reward Gateway alternatives

Reviews of Reward Gateway

Read all 22 reviews

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
4.8
Features
4.4
Value for Money
4.5

Reviews by score

5
19
4
3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dean B.
Managing Director in UK
Health, Wellness & Fitness, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Great product and company

5 2 years ago

Comments: Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.

Pros:

An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools

Cons:

Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.

Alternatives Considered: Perkbox

Reasons for Switching to Reward Gateway: I chose Reward Gateway due to a few factors over perk box: 1. Customer Service and sales process was very good 2. Perkbox offered perks that didn’t seem transparent offering something for free which signs you up for a subscription. I didn’t want to mislead my staff with any product we offered.

Stefany C.
VP, HR in US
Banking, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing product for engagement

5 2 years ago

Comments: I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.

Pros:

Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus

Cons:

There is NOTHING I dislike about this product,super happy with it.

Alternatives Considered: TINYpulse

Reasons for Choosing Reward Gateway: Much better than our home grown product, ease of use, interactive, peer recognition, and the rewards were better.

Reasons for Switching to Reward Gateway: Best product and service for the money. Far exceeded expectations.

Tom W.
Performance & Reward Specialist in Australia
Entertainment, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Quality interface backed by intuitive functionality

4 5 years ago

Pros:

I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment.

Cons:

Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).

Reward Gateway Response

5 years ago

Hi Tom Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers. I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done! As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon. Thanks again for taking time out to leave us a review, we really appreciate it. Best wishes, Megan

Tony C.
Human Resources Advisor in UK
Education Management, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to navagate round and find work news and information. Savings are fab!

5 5 years ago

Comments: Saving money, easy to access information

Pros:

Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;

Cons:

Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!

Reward Gateway Response

5 years ago

Hi Tony, Thanks for your detailed review of SmartHub®. Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned. UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon. We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers. Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer! Best wishes, Charlie

Paul S.
Strategic Labour Needs & Training Manager in UK
Used the Software for: 2+ years
Reviewer Source

SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .

5 4 years ago

Pros:

I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use. SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

Cons:

I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Reward Gateway Response

4 years ago

Hi Paul, So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail. We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers. Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way! Best wishes, Charlie