18 years helping Australian businesses
choose better software

What Is FreshBooks?

FreshBooks makes small business invoicing and billing so simple, you'll be amazed at the time you have to focus on doing what you love and how much faster you get paid. Who would have thought invoice software could do that? Try it free for 30 days, no credit card required.

Who Uses FreshBooks?

FreshBooks is cloud based accounting designed to help small businesses in information technology, legal, creative, marketing and construction, among other sectors.

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Reviews of FreshBooks

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Zulma
Zulma
Corporate Credit Risk Analyst in Argentina
Verified LinkedIn User
Financial Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Intuitive report customization tools and data integration capabilities

4.0 4 months ago

Comments: The software's user friendly interface and powerful reporting tools have cut down my time spent on report generation to only allowing me to spend more time on in depth analysis. Since FreshBooks operates in the cloud, I can access and update reports from anywhere; which has come in really handy for remote work situations.

Pros:

Through the software, I can design visually pleasing credit risk reports in which complicated data can be communicated effectively across management. The advantage of being able to assign a report automatically to be updated with the latest relevant financial data means our risk assessments are always based on up-to-date information, which is such a necessity these days in the very fast progressing world of corporate.

Cons:

FreshBooks is great at what it does, and although it has a number of advanced predictive analytics tools, it’s missing tools designed specifically for risk analysis. Machine learning algorithms to find possible risk factors with historical data patterns will make their utility for our team much more precious.

Josh
Josh
Owner in US
Verified LinkedIn User
Architecture & Planning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

My life was a mess until I started using Freshbooks.

5.0 9 months ago

Comments: When I think about using Quickbooks or Excel I start to have a panic attack. When I think about using Freshbooks I get a refreshing feeling of a calm, relaxing wind.

Pros:

I record my time and expenses and it automates everything else.

Cons:

I don't have any complaints. It just works and seems simple and easy.

Alyx
Owner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Freshest of Them All

4.0 3 weeks ago New

Pros:

I like the almost exact matching to Quickbooks/Stripe as a mix!!

Cons:

How there aren’t as many customization options for your view or customer viewing.

Ronald
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Not really for a small business only really small business.

3.0 7 months ago

Comments: Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a support ticket.

Pros:

I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.

Cons:

The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the data is not broken down to do this. The worst issue has been since day one, they cannot seem to permanently fix issues importing my bank account. VERY slow responses from support and takes days and weeks to get their "process partner to fix it. Export of your data for backup can be done, put it is very manual and time consuming. There is no path to exporting items and services. I'd like to do this so we can have a copy in the shop.

FreshBooks Response

6 months ago

Hey Ronald, thank you for taking the time to share your review of FreshBooks. Our Support Team is here to assist in hearing and sharing any feedback on your behalf. I have shared your comments regarding your support experience and response times with the appropriate folks here. If there is any feedback you have not already shared directly with our Support Team, our team would like to better understand your experience and discuss your feedback more in depth. Our Support Team can also assist with the export of Items and Services if needed. You can reach our Support Team via https://www.freshbooks.com/contact ^DM

Matt
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great for Small Businesses, with a Few Minor Flaws

4.0 3 months ago

Comments: FreshBooks has streamlined my invoicing process significantly, reducing the time I spend on administrative tasks and giving me more time to focus on my work. While it’s not perfect, the platform offers a robust set of features that cater well to small businesses and freelancers. The occasional limitations are outweighed by the convenience and time savings it provides.

Pros:

FreshBooks has an intuitive and user-friendly interface, making it easy to create and send invoices in just a few clicks. The automated payment reminders are a lifesaver, and the ability to accept online payments directly through the platform is a huge time-saver. The mobile app is also well-designed, allowing me to manage invoices and expenses on the go.

Cons:

The pricing structure could be more flexible, especially for small businesses or freelancers with only a few clients. Some advanced reporting features are only available in the higher-tier plans, which might not justify the cost for all users. Additionally, I’ve experienced minor delays in customer support response times.

Verified Reviewer
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

FreshBooks made it easy for me

5.0 6 months ago

Comments: I use it for my home business I can keep everything in order.

Pros:

What I like about FreshBooks is how user friendly it is.

Cons:

There really are no down sides from using this product.

Lillian
Credentialing Consultant in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great invoicing and time logging

4.0 4 months ago

Comments: It's been good. I like the invoicing ability.

Pros:

I like that I can create an invoice from the time log quickly.

Cons:

I do not like that I have to pay more for additional users.

Bill
Principal Consultant Recruiter in Canada
Staffing & Recruiting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Product but needs more key Accouting Features

4.0 3 months ago

Comments: I had it for a few months to test it against other software that I was using but found it useful and friendly with the UI but it wasn't very convincing to be used as a accounting software compare to a quickbook

Pros:

I was using Freshbooks to maintain my accounting, invoices and also do estimates with client work.

Cons:

The product was very focus on invoicing, tracking estimates not so much as a full stack accounting software

Alicia
Owner, Operator in US
Information Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Accounting without Breaking the Pocketbook

5.0 3 months ago

Comments: Great overall experience and very clean, pleasant user interface.

Pros:

Freshbooks lives up to its name... fresh! It's user interface is open and easy to navigate with all the main features necessary in accounting software.

Cons:

I wish there were more options to customize the invoice and estimates. I would really like to make those documents fit my brand.

Ryan
Owner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Good for new companies

3.0 4 months ago

Comments: It was good when I had a low number of clients. Outgrew it pretty fast though.

Pros:

Freshbooks has a modern user interface and cheap.

Cons:

Maybe to fancy and modern, hard to find the areas to navigate to.

FreshBooks Response

3 months ago

Hey Ryan, thank you for taking the time to share your review of FreshBooks. To discuss and better understand the feedback you've shared, please reach our Support Team via https://www.freshbooks.com/contact ^DM

Kelly
Kelly
Social Media Manager in Canada
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I depend on FreshBooks for my business daily

4.0 last year

Comments: I would describe my overall experience as good. They are always there when I need them. Rarely are there any outages.

Pros:

I like that FreshBooks is easy to use and they are always finding new ways to make doing business easier.

Cons:

I think the Quotes and Estimates area could be a little more detailed. Maybe adding different templates for each type of business.

Ana
Booking Executive in Portugal
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

FreshBooks is a tool to never miss. It gives extra precision in financial management.

5.0 5 months ago

Comments: The best experiences are yet to come they say, but to us, we have already having the best financial management experience with FreshBooks. It provides us with a safe space to work on our financial data without putting them at risks. FreshBooks help us to monitor our cash flow which has allowed us to understand how funds move in and our of the business. Its expenses tracking tools help us ensure no expenditures beyond our budgets.

Pros:

With FreshBooks, it has been extremely easy to get detailed financial reports that help us gauge our financial health. FreshBooks has an inbuilt invoicing tool that help us create professional invoices with ease. It also offers expenses management functions that make it easy for us to track and manage our expenses. FreshBooks security tools has been so efficient at keeping our financial data safe and private.

Cons:

Much to our delight, we have not find anything not likeable in FreshBooks.

Rachid
Rachid
Sales executive in United Arab Emirates
Verified LinkedIn User
Banking, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Freshbooks

5.0 4 months ago

Comments: Freshbooks is a software that it helps to make the best accounting software designed for freelancers and small business.

Pros:

Most thing I like is it allows to make invoice and accept payment with credit and debit card.

Cons:

It gives you an overview of your total profit of your business.

Joao
Spinning Instructor in Portugal
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A professional accounting tool that simplify financial management.

5.0 5 months ago

Comments: Managing our financial health has been so easy with FreshBooks. It allows us to track our cash flow which allows us to get useful financial insights that we need to maintain a healthy financial situation. It also makes it so easy to generate customized invoices to collect monthly payments from our clients.

Pros:

FreshBooks has user-friendly invoice generator tool that allows us to create personalized invoices for clients. It has advanced cash flow analysis tools that gives us accurate financial reports to guide us on how to achieve healthy financial position. FreshBooks makes it easy to capture receipts which help us to track our expenses.

Cons:

FreshBooks has not shown us anything bad. There genuinely lacks anything to like least.

Girgis
Jofared in Egypt
Automotive, Self Employed
Used the Software for: 1+ year
Reviewer Source

Jo freah Books

5.0 3 months ago

Comments: Describe your overall experience with the software, focusing on its impact on your workflow and productivity.
This

Pros:

Highlight features you liked, such as user-friendliness, time-saving capabilities, or effective invoicing.

Cons:

Mention any drawbacks, like pricing concerns or missing features

Carleton
Admin in US
Building Materials, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and Useful

4.0 3 months ago

Comments: Freshbooks makes it easy to send estimates and invoices to customers, and that's worth the monthly price.

Pros:

Their estimates make it easy for our company to get quick and confirmed customer-approval on projects.

Cons:

It can be tricky to get the full-overview of my clients, since their database it less about instant-access info and more about long-term historical value. Basically, I'd like them to incorporate better CRM features into the invoicing and accounting.

Wilcox
Managing Solicitor in Australia
Legal Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

FreshBooks works lit.Keep The Fire Blazing

4.0 5 months ago

Pros:

The upside of using FreshBooks is it is powerful enough to provide features we need, but at the same time i don't need to have a masters degree in accounting to use it.Additionally,it makes time tracking, expense tracking, accounting and invoicing a breeze.

Cons:

I wish there was a more user-friendly way to organize past invoices.

EVA M.
Member in US
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Totally disappointed in FreshBooks

1.0 10 months ago

Comments: Overall Frustration and Disappointment
My experience with this billing software was overwhelmingly negative. It hindered rather than helped my business operations, causing unnecessary stress and frustration. Despite my efforts to make it work, the software's poor usability, unreliable features, and lackluster support left me with no choice but to seek out alternatives.

Pros:

Nothing. It has nothing that other billing software doesn't have.

Cons:

If you want to attach a multi-page PDF to an Invoice, only the first page is attached, and the PDF is also blurry and of poor quality. Team members must share a single signature on emails to send Invoices. Customer service is terrible; they never answer calls. The Invoice Details report does not include the reference field, which is one of the most critical information in an Invoice.

FreshBooks Response

10 months ago

Hey Eva, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding PDF attachments and the Invoice Details report with our team. Our Support Team is here to assist however possible - I do apologize for the experience you've shared, and I have ensured to share your feedback with our team. If you have not already shared your comment regarding email signatures with our team, please reach out via https://www.freshbooks.com/contact with further details so we can ensure to capture your suggestion in detail. ^DM

Saitejaswi
Commercial manager in India
Accounting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Freshbooks and its significant use

5.0 7 months ago

Comments: Overall , i can suggest for small and medium vendors and also to companies where turnover is less than 20 cr can use this accounting software for recording trasactions

Pros:

Freshbooks is really a good software where the accounting process is digitalized and easy reports making

Cons:

There are some technical glitches while operating on the software

Dylan
Dylan
Owner and Software Developer in UK
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Essential small business accounting

5.0 last year

Comments: As a person with zero accounting knowledge, Freshbooks gave me to confidence to run my own business and know that all the taxes and bookkeeping would be done right and wouldn't cause me stress. It was very easy to get started, and I've learned a lot from using the software.

Pros:

The easy-to-use interface, with helpful tooltips and explainers made it easy to get started. The invoice automation features made it very fire-and-forget to get paid on time every month.

Cons:

The transaction fee for Freshbooks handling invoice payment is quite high, and only comes down when you start paying them more, and some of the more advanced features are locked behind a Sales call to negotiate pricing.

Alexander
Counsellor in Canada
Mental Health Care, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Give book-keeping a boost with FreshBooks!

4.0 4 months ago

Comments: I found the software to be very user friendly and easy to navigate. I am not very computer/tech savvy but I had no problem using it. FreshBooks helps me save a lot of time every day and allows me to do my bookkeeping much more efficiently than I had been previously.

Pros:

It made creating invoices super easy, quick, and efficient to do. I save so much time using FreshBooks!

Cons:

The cost is a little high compared to competitors prices, however, I still prefer to use FreshBooks.

Md Sazedur
CEO in Bangladesh
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Freshbooks is a user-friendly for my small business.

5.0 5 months ago

Comments: Overall experience was good. It's an awesome products.

Pros:

It’s a cloud-based accounting software designed primarily for small businesses, freelancers, and entrepreneurs. FreshBooks focuses on simplifying tasks such as invoicing, expense tracking, time tracking, and financial reporting. The platform is user-friendly and offers integrations with other tools, making it easy to manage various aspects of a business from one place.

Cons:

FreshBooks also emphasizes automation, streamlining recurring tasks like invoice generation, payment reminders, and expense tracking. The mobile app allows users to work from anywhere, maintaining consistency with the desktop experience.

Christine
Project Manager in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Happy with its seamless mobile payment via PayPal.

5.0 4 months ago

Comments: Seamless creation of invoices, tracking and automated reminders and faster pay by mobile payment.

Pros:

Does a spontaneous job to create invoice, track them and send automated reminders.

Cons:

Terrific to integrate with payment system for direct pay.

Shannel
Shannel
Climate Change Analyst in Kenya
Verified LinkedIn User
Think Tanks, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A healthy financial management with FreshBooks.

5.0 last year

Comments: Finding a solution to manage our finances has played a huge role to the continued success of our organization. FreshBooks gives us the power of understanding how money is flowing in and out of the organization through the various expenditure routes. With it, we are able to plan for our expenses and track expenditure on specific projects to prevent cases of over-expenditure.

Pros:

Being able to have full control on our financial activities has been the most beneficial thing we get with FreshBooks. Plus there are no complexities in using any of its features, everything is simple and straightforward. We appreciate it how FreshBooks helps us to track each and every expenditure in our organization and this makes it easy to have a clear overview of our financial performance. The security functions keep all our financial information tightly secure and only accessible to the people with the right authorization.

Cons:

There is nothing concrete to complain about FreshBooks since it does it work legitimately and very effectively.

Michael
Owner in US
Entertainment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Awesome invoice and billing system

5.0 last year

Comments: By far the easiest to use
invoicing/billing software ever if you ask me. We're saving time and money because we use Freshbooks. This is one app that I actually recommend to people I know.

Pros:

Freshbooks is extremely user friendly. It's also a high quality product with a lot of good features and personalized settings. Awesome project and time tracking. I like to use the mobile app because we're traveling a lot and still need to use the service. It's easy to open and start working on whenever and wherever I want. I've never lost my work either. It feels like the app actually knows what I need and makes suggestions to help. I love that.

Cons:

We only need the inventory feature for a small portion of our sales so I haven't used it a lot, but I don't think it's as good as others I've used. Specifically inventory tracking.