15 years helping Australian businesses
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What Is FreshBooks?

FreshBooks automates daily accounting activities namely invoice creation, payment acceptance, expenses tracking, billable time tracking and financial reporting. Try it free for 30 days, no credit card required.

Who Uses FreshBooks?

FreshBooks is cloud based accounting designed exclusively for the self employed. Spend less time on frustrating paperwork and more time doing the work that gets you paid!

FreshBooks Software - Dashboard
FreshBooks Software - Invoicing
FreshBooks Software - Mobile
FreshBooks Software - Accounting
FreshBooks Software - Integrations

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Reviews of FreshBooks

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Shubham
Shubham
Certified Internet Consultant in India
Verified LinkedIn User
Marketing & Advertising, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best invoicing and accounting software here

5.0 4 weeks ago New

Comments: After trying so many software like QB, Freshbooks is one of the best software. I recommended this app to few of my friends over the years and everyone is satisfied.

Pros:

It is easy to navigate, simple to input data, not expensive for the accounding system. once you insert all the info and connect with the expense accounts, it is easy to use. I run my reports, prepare tax documents in seconds. i would like greater visual customization of invoices and estimates in Freshbooks. Freshbooks has perfect value for money product in compare of other software like QB.

Cons:

overall great platfrom, but poor execution on the mobile app.

Kelly
Kelly
Social Media Manager in Canada
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I depend on FreshBooks for my business daily

4.0 4 months ago

Comments: I would describe my overall experience as good. They are always there when I need them. Rarely are there any outages.

Pros:

I like that FreshBooks is easy to use and they are always finding new ways to make doing business easier.

Cons:

I think the Quotes and Estimates area could be a little more detailed. Maybe adding different templates for each type of business.

Lance
Operations Manager in US
Computer Networking, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Top notch basic account and payment processing for the small business

5.0 last month New

Pros:

So easy to create recurring invoices and process them automatically against customer credit cards. This product revolutionized how we process recurring services.

Cons:

it's relatively basic, it's missing some features of bigger/more expensive apps/services, but is great for the small business

Susan
Digital Business and Marketing Consultant in US
Management Consulting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Really like FreshBooks but there's room for improvement

3.0 7 years ago

Comments: Here's the skinny on FreshBooks (the good, the bad, and the ugly): The Good:
You can't beat the visual dashboard for tracking outstanding and past payments for clients. It's a great billing system for small businesses and especially consultants or freelancers. The recurring billing/invoicing system is FAB!
Like many platforms these days, Freshbooks showcases a library of "add-ons" to help enhance your experience. Some of the best ones (in my book, as a tech consultant and marketer) are Hubspot, Shopify, Mailchimp, Bidsketch, BaseCamp, and Podio. There's a decent time tracking feature, along with the ability to track expenses. You can create/assign staff to project billing. Of course, you can issue "estimates" to prospects for future projects. As you send invoices through the Freshbooks system, it will log "sent" emails for you. And the system is designed to handle manual invoices for snail mail as well. Each client/business that you bill receives their own "login" to your dashboard to view their invoice(s). This is a nice touch, as clients may often "misplace" that original email with your invoice in it... It integrates very nicely with Stripe and PayPal (although I hear that may be changing - what? I know) plus Freshbooks has its own payment feature. I never have issues with payments, they always come through the system promptly (for online playing, 24-48 hours, the norm). The Bad:
I'm not a fan of the reporting feature, while it's functional, it doesn't allow enough flexibility that a diverse consultant such as myself would like (need) to have. There are several reporting functions for each core feature (Accounting, Clients, Invoicing, and Time Tracking). But no option for custom reporting, which I often need as my diverse array of clientele has different process, set-ups, etc. At the very least, I would like to be able to customize the built-in reports on some level. I've not found an add-on that would assist me with this pain point.
The Ugly:
Finally, sadly, the worst thing I have to say about FreshBooks is that the Android app is greatly lacking. As the years (and technology) progress, that could eventually become a deal breaker. All the features in the world won't do a consultant much good if all of those same features can't be accessed via mobile device. We're ALL mobile these days, doncha know.
However, if you split your time between desktop/Mac and mobile, then Freshbooks is well worth a look!

Eugene
Project Manager in US
Food Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Hourly Billing Champion thanks to FreshBooks

5.0 3 months ago

Comments: Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks.

Pros:

I like the easy invoice creation process which allows customers to quickly pay their bill by simply clicking one button on the online invoice. In addition the financial reports provided are excellent and really give great financial insight into the business.

Cons:

The cost of Credit Card processing is a bit pricey, but overall there is not much to dislike about this amazing product.