Patriot Accounting

Smooth operation!

Pros:

Intergration is a quick process with great customer support.

Cons:

I had to use the help desk for sick/vacation/PTO. Most parts of Patriot Software are intuitive, and you can explore till you find them, except a PTO adjustment.

Leave Quickbooks and never look back

Comments: The Onboarding team for new customers is the highest level of customer support I have every experienced. As an owner and administrator I have implemented dozens of software platforms over the past 25 years. This is the best customer support I have ever found.

Pros:

Customer support by [sensitive content hidden] are the best.

Cons:

I like everything about Patriot compared to Quickbooks

Honesty

Comments: Patriot software is great for a small business tho it is a little clunky its workable.

Pros:

Recording payments is very easy tho at times I forget to hit the save button. Also the payroll is very easy and smooth to use.

Cons:

Cant partial pay a invoice (like sending a deposit) very annoying. The whole invoice part is very clunky not smooth at all. Same with seeing Bills from vendors. Also on invoicing It would be nice to be able to have spaces in the reference (we use addresses and codes). It helps our customers see what address we billed for. I wish you could also on the invoice have the comments above the billing portion. Overall a little bit of letting us change the format of some of the built in forms would be nice

Customer Service Is Outstanding

Comments: My experience has been great and the transition from the accouting software I had used before was much easier than I expected. Being in the advertising industry myself for more than 50 years, I always measure a company by how well they live up to their claims and slogans. Patriot Software certainly lives up to its tagline, "keep your time and money." But what stands out to me even more is the outstanding customer service demonstrated by every member of your staff with whom I've had communication. Sadly, in today's market place this type of customer service seems to be rare. Because of your great customer service, I would go as far as to call Patriot Software "the Chick-Fil-A of accoutning and payroll software."

Pros:

In switching from another accounting software program to Patriot Software, naturally there was a learning curve involved to get familiar with Patriot. Several calls to customer service were answered or returned right away, and the staff was always helpful, patient, and totally professional. My only regret is that I did not make the switch to Patriot Software even sooner, just for the outstanding customer service.

Cons:

At first the "extra step" of printing checks - downloading the form as a pdf file - was a little hard to get used to. But now that I understand the process better, and can see that this could be an important security feature, it's not really an issue.

Amazing Product

Comments: Patriot Software is absolutely amazing. It is a super easy format and set up. Very easy & simple to navigate and learn. You can not find an invoice & accounting product that does this much for this price point. I only wish I knew about it sooner. I was paying over $130 per month for just invoiced our customers. This software is a hidden Jem. I tell everyone I know about it!!

Pros:

Super easy format to navigate and understand. I had no issues with my customers when I switched softwares. The price is amazing compared to what I was using. My monthly subscription price was consistently going up. I live the fixed pricing.

Cons:

I have Zero cons with Patriot Software so far.