Municipal Asset Management Software

by Novo Solutions

Who Uses Municipal Asset Management Software?

Public Works, Facilities Maintenance, Fleet, Parks & Rec and other departments in small to medium sized municipalities and counties under 250,000 in population.

What Is Municipal Asset Management Software?

Web & Mobile Cloud based software to help you manage 1) Citizen Requests, 2) Work Orders, 3) Assets (i.e. storm water, signs, fleet, buildings, ), 4) Job Procedures, 5) Vendor Contracts and more.
GIS/Map Integration to see Assets & Work Orders on a map.
Powerful reporting and dashboard analytics help you prioritize work and plan future projects/budgets. Can be easily customized to your unique environment.

Municipal Asset Management Software Details

Novo Solutions

http://www.novosolutions.com

Founded 1999

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Municipal Asset Management Software pricing overview

Municipal Asset Management Software does not have a free version but does offer a free trial. Municipal Asset Management Software paid version starts at USD 56.50/month.


Starting Price

USD 56.50/month

Pricing Details

5 User Minimum

Free Version

No

Free Trial

Yes

Municipal Asset Management Software deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation

Municipal Asset Management Software Features

  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management

View full list of Public Works Software

Municipal Asset Management Software Alternatives

More Municipal Asset Management Software alternatives

Municipal Asset Management Software Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.2
Customer Service 4.5
Features 4.7
Value for Money 4

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Stephanie B.
Executive Assistant
Government Administration, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/01/2019

"Easy to use Work Order Software"

Comments: This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.

Pros: This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.

Cons: N/A, currently we have not run into any cons to report at this time.

  • Reviewer Source 
  • Reviewed on 11/01/2019
Michael A.
Planning & Operations Manager
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/10/2017

"The learning curve has been longer than we hoped for, but we're getting there."

Comments: Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.

Pros: Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems.
It's clearly going to be able to grow with our future needs, unlike our previous product.

Cons: The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things.
Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right.
Really does seem to require not just a champion but an in-house expert.

  • Reviewer Source 
  • Reviewed on 25/10/2017
Doug S.
Dir. of I.T.
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    Unrated
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 12/09/2012

"Asset Manager"

Comments: We haven't really got into using it very deeply yet, so I don't know what my recommendation would be. As of now I'm not singing praises....yet....we'll see.

Pros: The browser based feature was one of the main reasons for purchase. Support was very helpful during install.

Cons: The fact that screen features for other modules are present in the single Asset module we purchased is very confusing as to what works and what doesn't. The documentation on your site and through the software is severely lacking. Once again, the fact that the doc for all modules is lumped together makes it hard to find anything.

Vendor Response

by Novo Solutions on 04/02/2015

Doug's review was for our classic Novo Asset Manager product. It was part of a multi-app Service Desk solution which did include documentation for the other apps.

In 2014 we released our completely new ShareNet Asset Management Cloud solution and have updated this listing for this new product. ShareNet also has other apps you can subscribe to in the suite. These apps can be completely segmented or tightly integrated depending on how the solution is configured.

Unfortunately Doug has to have an in-house application and our new ShareNet Cloud Platform is not an option for him. In speaking with him today it seems he has been pretty pleased with the Novo Asset Manager (after he got it fully implemented) and he has remained current on support.

  • Reviewer Source 
  • Reviewed on 12/09/2012
Stephen P.
Asst. Director of Sustainability
Education Management, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 24/10/2017

"Sharenet has been a very valuable tool for my organization, helps us manage a lot of odd items."

Comments: The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it.

Pros: The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want

Cons: The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing.

  • Reviewer Source 
  • Reviewed on 24/10/2017
Marta C.
Trainer/ParagoHelp Content Editor
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    Unrated
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 17/09/2012

"Review of Product"

Comments: This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do.

Pros: We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it.

Cons: Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report.

Vendor Response

by Novo Solutions on 28/06/2016

The Knowledge Base Article View Log (added in 2015) allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it.

  • Reviewer Source 
  • Reviewed on 17/09/2012