Syxsense

A worthy tool in any seurity arsenal

Comments: Very satisfied with the product and it has been instrumental in our security program

Pros:

I like the ability to see statuses at a qucik glance and this product provides that. No time wasted searching. Easy to use. Many, many features and more keep getting added

Cons:

Some of the more advanced features coulds do with better documentation

Additional features and reduced costs.

Comments: My over experience with Syxsense Manage has been excellent. When I came into this role there had been a lack of follow up from my MSP on why patches where failing and as a result the estate wasn't patched to a level I was happy with. It only took 3 months with Sxysense Manage to get every machines completely 100% patched, including some key 3rd party applications not just Microsoft and Apple Mac OS patches.

Pros:

It has allowed me to have a granularity over my estate patching that I never had when I had a Managed Service Provider patching my estate for me. The remote control function is good in that all a device needs is to have an internet connection for us to be able to fix issues. This has helped us fix VPN issues, remotely. Reporting, the detailed reporting is invaluable to prove the system is doing what I expect and when.

Cons:

Remote control tools is a little "flakely" over lower bandwidth connections.

Syxsense makes sense if you are a small company who needs almost one stop management

Pros:

The ability to do almost everything one would need in IT administration.

Cons:

Bugs with remote connectivity and control, website issues with site rendering. Lack of ability to transfer more than one file at a time from a target system

Great for SMB Remote/Mobile Companies

Comments: Our deployment team at Syxsense went smoothly with the team giving us the best practices and setting our environment up.

Pros:

It allows for our IT team to easily scan and patch Windows(desktop and server) and MacOS with OS and 3rd party updates. No need to manually upload updates, the full update catalog is done by Syxsense. We have a fully automated system scanning and patching schedule with different groups receiving patches at different calendar days. There are also tools included such as ability to view event logs on a machine, view the serial number of a device, and a big one, upload and remotely deploy software that our org didn't have before. A fair amount of our team of about 150 people are traveling or working remote which made a solution like Microsoft's SCCM or WSUS not practical. In addition, we don't have to have a separate management solution for Apple devices. We have the Syxsense agent on cloud hosted servers in Azure and AWS also. Lastly it is very easy to setup patching groups and windows as well as manually scan and patch if needed.

Cons:

The remote screen desktop connection tool could be a little more polished.

Good Cloud Patch Management

Comments: This solution helped us get back on top of patching including 3rd party patches. It solved the problem of patching systems outside out network.

Pros:

It is fully cloud based with an agent install. That was a requirement. It can also setup dynamic patching schedules based of when Patch Tuesday comes on the calendar. That was a requirement for us.

Cons:

The base solution (without Cortex) is adequate at doing patches and tasks, but it is quite expensive for lacking some basic functions I would expect it to have that are in Cortex. For example: running a task only runs on the systems online in that moment. If the system comes on a minute after the task started, it will not run. With Cortex, the agents check in to the cloud to see if there are any tasks for it and runs it as soon as coming online. This should be part of the base patch management solution.