17 years helping Australian businesses
choose better software
Rain POS
What Is Rain POS?
The #1 POS system for Quilt, Music, Outdoor, Scuba, and Craft shops. With Rain, your inventory is always up-to-date with what you sell online and in your store. The easy-to-use interface allows you to manage customers, classes, equipment repairs, purchase orders, reports, calendar events, Quickbooks integration, and more.
Rain's marketing suite will keep you in close contact with your customers through email marketing and text message marketing.
All customers get unlimited support.
Who Uses Rain POS?
Rain specializes in niche retail markets including Music, Ski, Surf, Dive, Toy, Apparel, Quilt, Sewing, and Craft stores. It simplifies business operations and helps increase total sales.
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Rain POS
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Reviews of Rain POS
Alternatives Considered:
Best Cloud Based POS System
Comments: Items category for rental product is a nice addition for POS that is all inclusive with an intuitive dashboard, mobile app and easy integration.
Pros:
Easy way to add products to both POS and eCommerce simultaneously is one of the best way to both.
Cons:
The cost of Rain POS is a bit steep for many local businesses and lack huge community base for support.
Rain Retail Software Response
2 months ago
Thank you Stanley for your response! We appreciate your partnership and look forward to growing with you! Please continue with feedback as we want to strive to get better as a company.
Alternatives Considered:
Great System for Small Business
Comments: By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless.
Pros:
As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition.
Cons:
There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off.
Rain Retail Software Response
2 months ago
Thank you Tee! We appreciate your partnership and we look forward to growing with you!
Alternatives Considered:
Taking Full Advantage of Rain is a Big Job
Comments: I haven't taken advantage of online retail or marketing. I just don't have the time to set up and implement these features so overall the price has not been worth it for me. The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point).
Pros:
Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine. I love the POS and inventory part. The site is a little laggy to start and then everything works super fast. Most things in this realm are intuitive.
Cons:
The onboarding cost was kind of high and I don't feel like I got that much out of it. The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder. They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text. I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish. EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them.
Rain Retail Software Response
7 months ago
Thank you Aurora for your feedback! We are reviewing your response as it we are striving to always improve. Thank you!
Alternatives Considered:
Love Rain POS
Comments: They have been fantastic. From set up until current use, they have always been available to help, and have great resources built into their software to help out with simpler things.
Pros:
Rain POS has allowed us to integrate our eCommerce and in store retail in a way that no other company has been able to do. It has been so easy to learn how to use it, and it is very in depth. It is easy for me to change things on the website, and if there is something I can't do, their customer service team is always quick to help.
Cons:
Some features need to be changed buy the software team, I can't change them myself.
Alternatives Considered:
Excellent for Music Stores!
Comments: Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great. One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant on those exports, which they say are lacking in Rain. Again, not a direct complaint from me, but one that I hear about on industry forums & from direct messages. We were a somewhat early adapter of Rain in our industry and are relatively connected in our industry & repair organization, so we seem to field a lot of inquiries about the program. We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well.
Pros:
We've had a great experience thus far using the Rain point of sale program. The initial training was extremely in depth and helped us grasp all of the features before implementation. We love the product integration with Reverb.com and the fact that our inventory remains cohesive across online and in-store platforms. Online & phone support is quick & helpful. Rain has also been very helpful designing and updating our website, which is tied into the point of sale. They are constantly improving, updating and listening to customer suggestions to make their product even better.
Cons:
One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module. We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi. We have found some halfway workarounds in Rain, but would like a more robust integrated module. Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually).
Rain Retail Software Response
2 months ago
Thank you so much Travis for your response! We appreciate your feedback!
