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What Is Housecall Pro?

Housecall Pro is an all-in-one cleaning business management app that helps automate business processes and workflows. Trusted by over 40,000 home service companies. Features include: QuickBooks Desktop & Online integration, scheduling, dispatch, invoicing, text notifications, payment processing, marketing, online booking, & much more!

Who Uses Housecall Pro?

Housecall Pro saves valuable time for all home service professionals across plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, and many other industries.

Housecall Pro Software - Work simpler and grow smarter with Housecall Pro. Easily manage payments, scheduling, dispatching, and more — all from one, convenient platform.
Housecall Pro Software - Save more time, win more jobs, & get paid faster. Learn how we can help your business.
Housecall Pro Software - Drag-and-drop scheduling & technician dispatching help keep your business organized.
Housecall Pro Software - Request new customer reviews from completed jobs and manage existing reviews to help grow your business.
Housecall Pro Software - Send custom on-my-way notifications to customers and communicate effectively with technicians out in the field.

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Reviews of Housecall Pro

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rayanne
Rayanne
Operations Manager in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

EXCELLENT

5.0 4 years ago

Pros:

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn. One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Cons:

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Paul
Paul
Owner in US
Verified LinkedIn User
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Product!

5.0 4 years ago

Comments: CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.

Pros:

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Cons:

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Charity
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Super friendly and helpful

4.0 2 months ago New

Pros:

The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.

Cons:

So far, the only thing I don't like is that I didn't hear about it sooner!

Tim
Owner in US
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Credit Card Disputes Won but money being withheld

1.0 last month New

Pros:

At this point nothing. I do not like any company or person withholding money that belongs to me.

Cons:

After winning credit card disputes Housecall Pro took it upon themselves to withhold depositing my funds which total over 4,000 dollars. They are withholding my money and could would not provide a reason when I started recording the call. They told me to contact there legal department. Funny thing is the record all calls. Best to find a company that actually wants you to succeed.

Dave
Manager in US
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Housecall Pro is the best for service contractors

5.0 2 months ago

Pros:

The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.

Cons:

The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.