Housecall Pro

Housecall Pro review

Comments: Good overall experience with the product.

Pros:

The way it helps managing personal and keeping track of them.

Cons:

Some of the features are not needed. Other than that okay.

Would Recommend

Comments: Excellent, I would recommend this product. It's changed my small business.

Pros:

The billing systems makes it easy to see who has paid and who is past due.

Cons:

The don't like the credit card fees to accept payments

I love it!

Comments: I love their features and capabilities, it's super helpful and I love it!

Pros:

It's super user friendly and easy to adjust to.

Cons:

I don't like the app, I prefer using this on a desktop but that is just user preference.

Housecall Pro is not for the Tech Industry

Comments: I was completely disappointed with them and stopped using them after they charged us for leads that where not relevant to our services and that when contacted would not pan out as leads ready to book and pay for services. TO many leads where cold or deceptive leads.

Pros:

I did not find any pros with it. At least nothing that I couldn't get from some other service.

Cons:

I did not like anything about house call pro. They made it to difficult to properly present my cumpany and services to potential customers. At the time they did not have good keywords nor categories for IT Services. Their pricing and cost per lead was deceptive and many of the provided leads where junk and they still charged us hundreds of dollars for them even when they did not pan out.

house call pro for pros

Comments: It was well. it made us look like we were very professional early on in our company

Pros:

how it keeps all your jobs lined out for you

Cons:

the way it would connect to quick books

used to be good

Comments: support is aweful, they dont care about customers anymore. They keep trying to add new tings and never fix the old. It become a bandaid upon bandaid

Pros:

not much anymore. It used to be good, but they keep trying to add thing and nothing works right

Cons:

I hate that they never take responsibility. If you get to talk to someone, they act like you are wasting their time

Terrible experience

Comments: It's my decision if I want to use your product and you haven't respected it. If you spent half the time and money chasing clients into making a better product maybe I would have stayed.

Pros:

It was okay software, not great. It sort of worked but seemed expensive for What you got

Cons:

After declining to keep the free trial they took over a week to cancel so I got charged. Complained that I gave them over a week to cancel and they refunded me but because I'm not in the USA it was less $10 because exchange rate movement. Since I've canceled they have phoned me multiple times each time I ask them to stop calling me and they don't respect it and call back.

Should have stayed with Quickbooks

Comments: Probably the worst most complex decisions I've made with my business. Its easier to work with a government agency then it has been working with Housecall.

Pros:

Nothing the whole experiences has been horrible. I was promised so much and got so little.

Cons:

After all this mess I should have just stayed with Quickbooks. Now I'm stuck with housecall.

False Advertising

Comments: I am quite sure I said it all above but I hope to provide lots of advertising for Housecall Pro going forward!

Pros:

They have good sales people who do not know the limitations of what they are selling.

Cons:

They did not perform and waisted a lot of our time trying to make it work with our needs and did not offer to refund our money when they could not perform as they claimed they could during the sale!!

My house calls.

Comments: Was very inviting and I would use it again should the situation arise

Pros:

Actually the attention to customer service

Cons:

.I guess I didn't have much interest in it,and was having a funny money" situation that was not to much helping for the prices of services

Good, Bad & Ugly

Comments: There are many really good thing in the basic scheduling, estimates, service plans, jobs and such. But, my level of frustration with the administrative side of this program is equivalent to how good the dispatch and job creation side.

Pros:

For the most part the base program is really good. Jobs, Estimates, Scheduling, etc. However,...

Cons:

The payroll is so full of bugs it needs several cans of Raid to try to wrangle some of then into the corral. The whole money section is full of blue pigs. I can't even corral those hogs for nothin. And the reports leave a lot to be desired as well. Frustrated...

Was ok but now is a mess.

Comments: went from good to Ok to just been a mess. they get your deposit and keep the money for few daysto play with your money and 2 weeks later you get your payment when customer pay them same day.customer service the worse in the country,Mobile devices are not good with this application because you don't get full menu.super complicated to invoice when you try to collect a deposit and them copy that estimate to a job the deposit won't transfer and that create a mess, and yes it never accurate with QuickBooks. always gives errors. price gone way up and now is not worthy. all customer service now is a bot.

Pros:

Use to be good, never great, but some how for a small business help.

Cons:

worse customer service ever. plus a mess now,after 3 years I give up trying to synchronize my QuickBooks. since they open new office in Colorado this turn to a mess.it is impossible to talk to a real person if you are a customer already.only talk to a real person if you trying to sing on with them.

Cordan's review

Comments: Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect.

Pros:

The constant flow of information from scheduling the customer to closing the job.

Cons:

That my technicians try to attach pictures in the app and it is a hit or miss situation.

Great management system!

Pros:

One of the most well oiled FSM machines on the market.

Cons:

Their merchant services partnership is a little bit of a scam, but most are with these all in one systems.

Housecall Pro for Professionals

Pros:

Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone.

Cons:

Nothing to dislike here! Housecall Pro is an excellent software program.

Robust in some ways, not so much in others

Pros:

Ease of scheduling and field staff accessibility.

Cons:

Reporting, billing, quickbooks connection.

Review of Housecall Pro

Pros:

Housecall Pro has a successful integration within our QuickBooks Platform where we can communicate with customers regarding payment, invoicing, and scheduling matters.

Cons:

Least likeable feature is tailored around is its lack of ability to add customizable features around invoicing and reporting needs.

Review

Pros:

HouseCall Pro is very easy to use and user-friendly. User interface is excellent.

Cons:

I really find no issues using HouseCall Pro.

Something to consider

Comments: I initially really liked the product but as I started using the app and features I noticed that a lot of options that my business needed were just not available. I would suggest making different options available based on the type of business.

Pros:

The app is very easy to use. It is quite intuitive and makes tasks easier to manage.

Cons:

This app is geared toward businesses that are in a specific niche. Like Handyman services and the like but for my business it was not a good fit.

The definitive solution to manage my service business efficiently.

Comments: It is very good the online reservation function has been very convenient, since my clients can schedule appointments directly from my website and it is very easy to do so.

Pros:

I like this platform because with just a few clicks, I can schedule appointments, send reminders to my clients, generate invoices and receive payments.

Cons:

One of the areas where I think they can improve is the customization of the forms and templates. Although there is a good selection available, I would like more customization options.

The essential tool for my home service business.

Comments: I really like it because it has given me an all-in-one solution for managing my schedule, scheduling client appointments, tracking my work, and getting paid.

Pros:

I love how I can easily schedule appointments with my clients and keep track of my work and know exactly where I am on my schedule.

Cons:

Conversely, I would like them to have more customization options in terms of the appearance of the generated documents and forms, such as invoices and contracts.

The All-in-One Solution for Your Home Services Business".

Comments: it works quite well

Pros:

Simplified management of appointments, invoices and payments for home service companies.

Cons:

Relatively high monthly cost, depending on company size

HouseCall Pros is affordable but lacks variety of options

Comments: It isn't awful and it isn't great. It is a good starting point, but can improve with more options and functionality.

Pros:

It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly.

Cons:

It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing.

Housecall Pro - A services teams dream.

Comments: Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product!

Pros:

Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect!

Cons:

There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet.

Great product- must have for home improvement guys

Comments: Fantastic. Highly recommend.

Pros:

Fantastic product I used everyday when I was a contractor. Must have for the small pro

Cons:

QuickBooks Integration was a little quirky