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PracticePanther Legal Software
What Is PracticePanther Legal Software?
PracticePanther is the top rated law practice management software on Capterra! See why tens of thousands of law firms in over 170 countries use PracticePanther to automate their workflows and get more done in less time. Never miss deadlines, get paid faster, seamlessly track billable time & expenses. Work from anywhere, on any device, with our mobile app. It's easy, user-friendly and intuitive. Spend less time managing your firm and more time making money. Try it free, no credit card needed.
Who Uses PracticePanther Legal Software?
Tens of thousands of solo practitioners, small, medium, and enterprise-sized firms worldwide who don't want to sit through hours of training webinars. Simple software for the modern lawyer.
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Reviews of PracticePanther Legal Software
Amazing program!
Comments: I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes.
Pros:
PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice.
Cons:
Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team.
Paradigm Response
5 years ago
Thank you so much Scott for the extra kind feedback!
PracticePanther Integrations with Key software is a great advantage
Comments: I am very pleased with PracticePanther. Very easy to use. Does what we need.
Pros:
Integration with quickbooks and the ability to take credit card payments through PP helps make collections and billing work well with all team members being able to take payments without needing all of them to be able to get into quickbooks.
Cons:
Having restart searches for contacts or matters when we did not find the one we were looking for i.e. multiple persons with same name. and having to search again. Would like to be able to have reporting using matter type. Being able to customize reports would be great. Some reports show graphs but are hard to get the information ranked like the graph
PracticePanther is great for Law Firms!
Comments: We have been using it for a few years now and it has really streamlined a lot of our client management and billing and made it easy to function day to day.
Pros:
It is an easy to use software that makes client management and billing easier. I like the simplistic design/look of it and ease of use. It is very intuitive and there are multiple ways to go about accomplishing any task.
Cons:
I don't really have any "cons" to list. I really can't think of any.
Personal Experiences
Comments: When the software works, it works amazing. The issue is it works only 30% of the time.
Pros:
Client portals and the ability to have certain payments be applied automatically.
Cons:
The reporting system is broken, and has been for 2+ years. Getting technical support is essentially pulling teeth, there will be months (6+) without response to simple tickets after they tried to deflect and then finally acknowledged issues. Consistently claim they added the new “feature requests” when fixing a bug such as the system doing math like: $1+$2 = $4,000 when it actually is $3.00. These are not feature requests - they are bug fixes. Despite reconciling our trust account monthly - there are data errors that their system has calculated incorrectly in the past, we have shown them via bank statements etc what the problem is and what transaction it is dealing with, and 2+ years later they still haven’t fixed it. Their Zapier integrations get triggered all the time when they shouldn’t be. They blame Zapier, but it is their software triggering the automation, Zapier isn’t just randomly doing it.
Paradigm Response
4 weeks ago
Hello Christopher, Thank you for sharing your feedback with us. Sorry to hear about your experience. Your feedback has been escalated, and our team is currently working to resolve the issues you encountered as expediently as possible.
Very Good Software!
Comments: Excellent legal CRM, it has helped me time track and bill very easily
Pros:
Many different integrations and features that make it a one stop shop for law firms
Cons:
Customer service responsiveness is TERRIBLE
